TRO.Y 2 Programming Guide: Section 1 - Finding TRO.Y, Firmwares, and Adding Devices

Guide Overview

This guide is divided into three main sections to help you get the most out of TRO.Y 2:

Section 1: Getting Started
Covers discovering your TRO.Y on the network, adjusting basic settings, and adding shades and devices to the system.

Section 2: Programming and Integration
Covers creating groups, programming keypads and remotes, and integrating with third-party control systems.

Section 3: Advanced Programming and Troubleshooting
Covers miscellaneous programming tasks, advanced features, and troubleshooting guides.

TRO.Y Programming Guide

Complete Setup, Configuration & Troubleshooting Guide

Section 1 – Finding the TRO.Y GUI & Setup▼

Discovery & Initial Setup

• Discovering With a Local Network
• Using a Windows Computer
• Using a Mac Computer
• Discovering Without a Local Network
• Using a Windows Computer
• Using a Mac Computer
• Troubleshooting

Basic Setup & Configuration

• Updating Firmwares
• Network Settings
• User Interface Password
• Time/Date Settings

Adding Shades to TRO.Y

• Discovering RS485 Shades
• RS485 Motor Config
• Discovering Zigbee Devices
• Helen Coordinator
• Adding Zigbee Routers
• Adding Zigbee Shades
• Zigbee Motor Config
• Zigbee Network Configuration
• Adding RTS Shades with Pegasus
• Adding the Pegasus
• Adding RTS Shades

Section 2 – Groups, Remotes/Keypads & 3rd Party Integration▼

Groups & Scenes

• Creating a RS485 Group
• Creating a Zigbee Group
• Creating a RTS Group
• Creating a Supergroup
• Creating a Scene
• Creating an Event

Remote & Keypad Programming

• Pairing a Remote to Pegasus
• Somfy Remote
• SI KAOS Remote
• Alpha Remote
• Lutron Pico
• Adding a DecoFlex Keypad
• Programming DecoFlex
• Using the GPIO on Pegasus
• Adding a Sensor to Pegasus

3rd Party Integration

• Telnet/JSON Server Settings
• Integrating a Bond Bridge
• Integrating Lutron Systems
• Integrating Control 4
• Integrating Crestron Home
• Integrating Crestron SIMPL
• Integrating Savant
• Integrating URC

Section 3 – Miscellaneous & Troubleshooting▼

System Management

• Reports & Backups
• Creating a Site File
• Loading a Site File
• TaHoma/Link ProZ Integration

Advanced Features

• 1 Way Serial Commands
• System Integration ID
• Advanced Programming
• Protocols
• HTTP Commands

Troubleshooting

• Zigbee Troubleshooting & Design
• Knowing your Zigbee Environment
• Using Helen Diagnostics
• Changing Zigbee Channels
• Helen Coordinator Won't Initialize
• RS-485 Troubleshooting
• RS-485 General Troubleshooting
• RS-485 Diagnostics
• RTS Troubleshooting
• RTS General Troubleshooting
• Troubleshooting Ghost Signals

Additional Resources▼

Installation & Setup Resources

• Installing the TRO.Y
• Video Vault
• Firmwares: TRO.Y Helen

Zigbee Design & Troubleshooting Guides

• Zigbee Mesh Design Guide
• Advanced Zigbee Troubleshooting

Section 1

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Finding the TRO.Y Web Interface (GUI) with a Local Network

If your network is not set up, click here for instructions to access the TRO.Y GUI.

Using Windows

Finding the IP Address Using Windows Command Prompt

Step 1: Open Command Prompt

• Click the Search icon (bottom left of your screen).
• Type CMD.

• Click Command Prompt to open it.

  [Insert Picture: Windows Search with "CMD" typed]

Step 2: Ping the Device

• In the Command Prompt, type: ping troy

• Press Enter.

• You’ll see the current DHCP IP address for TRO.Y / 2.

  

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Viewing MAC Addresses Using Command Prompt

Step 1: Open Command Prompt Again

• (If not already open) repeat the steps above to open CMD.

Step 2: Run ARP Command

• In the Command Prompt, type: arp -a

• Press Enter.

• A list of IP addresses and their associated MAC addresses will appear, TRO.Y's mac address will start with: 70:B3:D5

  

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Finding TRO.Y / 2 Using Universal Plug-and-Play (UPnP) on Windows

Step 1: Open File Explorer

• Click the File Explorer icon (yellow folder) on your taskbar.

Step 2: Go to Network

• In the left-hand panel, click on Network.

Step 3: Look for TRO.Y / 2

• Find SI_TRO.Y listed under Other Devices.

  

Step 4: Open TRO.Y / 2

• Double-click the TRO.Y / 2 icon to open it in your web browser.

OR

• Right-click the TRO.Y / 2 icon and select Properties to view its IP address.

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Using a Mac Computer

Finding MAC Address Using Terminal on Mac

Step 1: Open Terminal

• Click the Launchpad icon in the Dock.
• In the search field, type Terminal.
• Click on Terminal to open it.

Step 2: Run ARP Command

• In Terminal, type:

• Press Return.

• Look for the entry associated with TRO.Y / 2 to find its MAC address.

  

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If You Can't See TRO.Y / 2 in Network Devices

You may need to adjust your Windows Advanced Sharing Settings.

Step 1: Open Control Panel

• Click the Search icon.
• Type Control Panel and open it.

Step 2: Navigate to Advanced Sharing Settings

• Go to:

  Control Panel > Network and Internet > Network and Sharing Center > Advanced sharing settings

Step 3: Enable Sharing Settings

Make sure these are turned on:

• Network Discovery
• File and Printer Sharing

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If you have discovered your TRO.Y 2, Click Here to move on to the next step.

Discovering TRO.Y without a Local Network

Items Needed:

• TROY2
• Computer with an Ethernet port, or USB to Ethernet adapter
• 2x Ethernet Cables
• POE Injector
• (Optional) Helen for Zigbee Control, Pegasus for RTS

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Step 1:

• Connect the POE Injector to a power source and plug two Ethernet Cables into the two ports of the POE Injector.
• Connect the Ethernet Cable from the "POE" port, into the TROY 2 "POE" labeled port.
• Connect the Ethernet Cable from the "LAN" port, into your computer or ethernet adapter.
• Turn off your computer's WIFI.

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Step 2a: Using Windows

• On your computer, go to the network settings, and change your IP on your network adapter that your TROY is plugged into from DHCP, to MANUAL.
• Change your IP address to 169.254.169.X, with X being anything from 1-250.
• Change the Subnet Mask to 255.255.255.0
• Click the save button to save your changes.

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Step 2b: Using a MAC

On your computer, go to your system preferences, then Network settings.

1. Click on the network adapter that your Troy is plugged into. Change the IP settings from DHCP to MANUAL.
2. Change your IP Address to 169.254.169.X, with X being anything from 1-250.
3. Change the Subnet Mask to 255.255.255.0
4. Click apply to save your changes.

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Step 3:

• Now, using a small tool or paperclip, press the reset button located on the front of the TROY unit, as shown here.
  
  • The red LED should start flashing after pressing the button.
• Open a web browser, and in the web address field, put 169.254.169.254 and press enter.
  • If everything is set up correctly, this will take you to your TROY's webpage.
    

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TROUBLESHOOTING:

• Turn off Wi-Fi and ensure the only active internet adapter is the one used for connecting to TROY.
• When connecting, press the Reset button on the front of the TROY and confirm the red LED is flashing.
• Double-check your IP address and subnet mask for any typos.
• Power-cycle your TROY and attempt to connect again.
• Open Command Prompt (Windows) or Terminal (Mac) and enter:
  • ping troy or ping 169.254.169.254
  • If you receive a reply, your computer can see TROY, and you should be able to connect via a browser.
  • If no reply or the command fails, your computer is currently unable to detect TROY.
     

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Basic Setup & Configuration

Best Practices for System Integration:

When configuring an SI shade/screen system, data is stored across multiple devices, including motors, keypads, and gateway devices, as well as the web browser used to configure TRO.Y 2. During commissioning, slight delays may occur based on device communication.

To prevent data loss:

✔ Commit data to TRO.Y 2 and other devices before leaving an unfinished commissioning process.
✔ Create a site backup to safeguard your work.
✔ Avoid closing or navigating away from the browser before saving to TRO.Y 2 or exporting a site file, as this could result in lost data currently stored in the browser.

⚠️ Always use the "Back" button within TRO.Y 2, not your browser's back button.

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Updating TRO.Y's Firmware

Click Here for Latest Firmware

1. Press the System Settings at the top of the screen.
   
2. Scroll all the way to the bottom and press the Show button next to Firmware Updates.
   
3. Click “Choose File” and select the TRO.Y firmware file you downloaded and saved on your PC.
4. Press the “Reset” button on the front of the TRO.Y unit, ensuring the red LED flashes.
   
5. Click “Submit” to start the upload.
6. Once the firmware is successfully uploaded, click the “System Restart” button above the Firmware Update section to reboot TRO.Y.

• Success: If you see “result”: “good” in the Results box, the firmware upload was successful.
• Failure: If you see “result”: “fail”, the firmware upload was unsuccessful.
  

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If a firmware update fails, tap the Reset Button (Security Bypass Mode) on the TRO.Y again, then press the Submit Button.

🔴 Important: Do not Power Off the TRO.Y or leave the GUI while firmware is being updated.

• If successful, it will show a "Result Good"

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Updating Helen's Firmware

Click Here for Latest Firmware

Press the Integration Settings Button at the top of the screen.

Press the Show button next to Wireless Bridge Settings to open the menu.

Please push the reset button on TRO.Y 2

Click on the Choose File and browse to a valid /gbl file .

⚠️ : If the update goes quickly, it did not take.  Just repeat the process, it should take a few minutes to update.

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Network Settings

💡 : If you are controlling the TRO.Y with a 3rd Party Control System it is recommended to set the TRO.Y to Static IP

1. Press the System Settings at the top of the screen.
   
2. Turn DHCP on/off
3. Configure Static IP, Subnet, and Gateway settings
4. Scroll down and Restart the TRO.Y by clicking the Restart button

💡 Tip: If using a Static IP, it's best to reserve the MAC address in your router settings for stability.

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User Interface Password (Optional)

Here, you will set the User Interface password.

• This password will allow users to access the TRO.Y dashboard, including connection status and diagnostic information.
• To unlock the full Troy menus and features, the password must be entered on the dashboard.

1. Press the System Settings at the top of the screen.
   
2. Enter the desired password and press Submit.

⚠️ Important: SI Support cannot reset or recover lost passwords.

⚠️ If you forget your password, tap the Security Bypass button to unlock access for 5 minutes, then refresh your browser. You will now have access to the full menus.

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System Time Settings

System Time Settings allow system time, date and location to be entered for use with events and scenes.

💡 Tip: Setting the time is based on the time and date settings of the PC connected to Troy. You may need to enable Daylight Savings to get an accurate time.

1. Press the System Settings at the top of the screen.
   
2. Scroll down and press the Show button for the System Time Settings

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Adding Shades to TRO.Y

Adding RS-485 Shades

Adding Zigbee Shades

Adding RTS Shade with Pegasus

 

Discovering RS-485 Shades

1. Select the Integration Table
   
2. Click the "Start Wired Device Discovery" button to begin scanning for RS-485 devices connected to any RS485 BUS OUT ports on TRO.Y 2.
   
   
   
   
3. As devices are found, they will automatically appear in the device table.
4. The discovery process will continue until you click the yellow "Stop Wired Device Discovery" button.
5. Clicking on the “Accept Edits” button will save all discovered devices to the Browser.
   • If you wish to discard your changes made, click the “Discard Edit” button.
6. When finished configuring your devices, click the “Back” button to return to the Device Integration Table.
7. In order to save all your changes to TROY, you will need to hit the yellow “Commit Integration Table” button.
8. The button will turn green and say "Table is Committed" when saved.

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RS-485 Motor Configuration

1. Clicking on the motor “Config” button will bring you to the Device Configuration menu.
2. RS485 motor configuration has 4 menus:
   • Properties – Motor Info, Motor Label, Motor Rotation, and Motor Speeds (If applicable).
   • Limits – Setting or Adjusting Limits, and Factory Resetting the motor.
   • Presets – Assigning Preset Positions.
   • Groups – Adding a motor to a Group.
   Motor movement controls allow you to adjust the motor.
   
3. Click “Refresh” button to see current position.

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RS-485 Motor Configuration - Properties

1. Click "Properties" to access the menu.
   • Here, you’ll see the Node ID, firmware version, serial number, and motor type (if available).
2. You can also adjust the label, motor rotation, and speeds if supported.
    

   ⚠️: If limits are set, the motor will need to be reset before changing the motor rotation.

3. Click "Submit" to save your changes.

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RS-485 Motor Configuration - Limits

✅: Your shades came with limits set. If you need to adjust the limits, follow these instructions.

1. Click "Limits" to enter the menu.
   • Here, you can adjust the upper and lower limits and see the current positions.
2. Click "Adjust" to modify limits.
3. Use the controls to move the motor to the desired position.
4. Click "Set" to save the new limit or "Quit" to exit without saving.
5. You can also factory reset the motor, which erases all settings.

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RS-485 Motor Configuration - Presets

1. Click "Presets" to open the menu.
2. Set up to 8 presets using % values or arrows.
3. Click "Set Standard Presets" to auto-fill three evenly spaced presets.
4. Click "Send Presets to Device" to save them to the motor.
5. Click "Go To" to move the motor to any saved position.

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Adding Zigbee Shades

⚠️: If you purchased your SI Eco-System with your shades then your TRO.Y, Helen Coordinator and Shades will come pre-configured.

⚠️: The Helen Coordinator will be identified by a Pink Sticker on the Box.

✅: If your shades are pre-configured, Click Here to skip to the Next Step

Adding the Helen Coordinator

💡 Tip: Make sure your Helen Coordinator is directly plugged into the Helen Port on the TRO.Y and no more than a 50' run.

1. Click “Show” to start the Telnet Server.
2. Select "Helen Bridge"
3. Click “Submit” to save your settings.
4. Restart TRO.Y
5. Under the Wireless Bridge Settings, press the Create Zigbee Network button.
   • After a few seconds the PAN ID will populate.

• The refresh button only updates the Helen configuration data.
• When Helen is ready to configure you will see the Helen is Online in the Helen Comm State and or the Dashboard.
• This will also show the current Helen Firmware version and Device ID.

💡 Tip: This screen will only appear if you have a HELEN connected to the Helen port.

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Adding Routers

💡 Tip: Always set up and install your Zigbee Routers first before adding motors. This ensures a strong and stable Zigbee network, preventing connectivity issues later.

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Helen as a Router

Somfy Smart Plug

Smart Outlet

Smart Light Switch

Smart Outdoor Plug

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Adding a Helen Router:

1. On your TROY, go to the Device Table
2. Click "Open Zigbee Pairing." (Make sure you already have a Helen set up as a Zigbee Coordinator.)
   • The button will open the Zigbee network and turn Yellow.
     
   • Power up the Helen you want to use as a Zigbee Router (must not be a coordinator).
   • You can use:
     • The included PoE Injector
     • A Low Voltage Power Supply (5-48V, not included)
3. Press and hold the Pair button until the LEDs flash quickly, then release it.

• The Helen should now appear in the Device Table—just name it, and it will start strengthening your Zigbee Mesh Network.

• After pairing Zigbee devices:

  1. Click “Close Zigbee Pairing.”
  2. Click “Save Edits.”
  3. Go to the Integration Table and click “Commit Integration Table” to save to TROY.
• To view device routing, go to Wireless Bridge Settings and click "Generate Zigbee Route Graph."

🔴: If the LEDs are on but blink off every 2.5 seconds, you may have mistakenly connected a Helen that's already set as the Coordinator. Simply unplug it and connect it to the Helen port on TRO.Y.

🔴: If the LEDs are off but flash on every 2.5 seconds, the Helen isn't set up as a router yet. In TRO.Y2, go to the Device Integration table and click "Open Zigbee Pairing." Then, hold the Helen's pairing button until the LEDs flash quickly, then release it. Once the LEDs stay solid, your router is ready and building the mesh.

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Adding a Somfy Smart Plug:

1. On your TROY, go to the Device Table and click "Open Zigbee Pairing." (Make sure you already have a Helen set up as a Zigbee Coordinator.)
   • The button will open the Zigbee network and turn Yellow.
     
2. Press and hold the button on the right side of the Smart Plug for 5-10 seconds until the LED turns solid red.
3. Then, release the button—the LED will start flashing orange and green, indicating pairing mode.

• The Smart Plug should now appear in the Device Table—just name it, and it will start strengthening your Zigbee Mesh Network.

• After pairing Zigbee devices:

  1. Click “Close Zigbee Pairing.”
  2. Click “Save Edits.”
  3. Go to the Integration Table and click “Commit Integration Table” to save to TROY.

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Adding a Smart Outlet:

1. On your TROY, go to the Device Table and click "Open Zigbee Pairing." (Make sure you already have a Helen set up as a Zigbee Coordinator.)
   • The button will open the Zigbee network and turn Yellow.
     
2. Press and hold the button on the front of the outlet for 5-10 seconds until the LED flashes green.

• The Smart Plug should now appear in the Device Table—just name it, and it will start strengthening your Zigbee Mesh Network.

• After pairing Zigbee devices:

  1. Click “Close Zigbee Pairing.”
  2. Click “Save Edits.”
  3. Go to the Integration Table and click “Commit Integration Table” to save to TROY.

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Adding a Smart Light Switch:

1. On your TROY, go to the Device Table and click "Open Zigbee Pairing." (Make sure you already have a Helen set up as a Zigbee Coordinator.)
   • The button will open the Zigbee network and turn Yellow.
     
2. When is powered on for the first time, the switch enters discovery mode automatically. To enter manually, press the UP button 10 times until the blue LED appears.

• The Smart Light Switch should now appear in the Device Table—just name it, and it will start strengthening your Zigbee Mesh Network.

• After pairing Zigbee devices:

  1. Click “Close Zigbee Pairing.”
  2. Click “Save Edits.”
  3. Go to the Integration Table and click “Commit Integration Table” to save to TROY.

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Adding a Smart Outdoor Plug:

1. On your TROY, go to the Device Table and click "Open Zigbee Pairing." (Make sure you already have a Helen set up as a Zigbee Coordinator.)
   • The button will open the Zigbee network and turn Yellow.
     
2. Unplug the device
3. Hold the push button
4. Plug it back in while still holding the button
5. Release the button after plugging in.

• The Smart Outdoor Plug should now appear in the Device Table—just name it, and it will start strengthening your Zigbee Mesh Network.

• After pairing Zigbee devices:

  1. Click “Close Zigbee Pairing.”
  2. Click “Save Edits.”
  3. Go to the Integration Table and click “Commit Integration Table” to save to TROY.

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Adding Zigbee Shades (Nano and Niño)

💡 Tip: If you are moving a project from a different Zigbee Coordinator (ex. TaHoma, Link ProZ, or TaHoma Switch) to Helen, you MUST FIRST remove the motor from the other APP before moving it to Helen.

1. On your TROY, go to the Device Table and click "Open Zigbee Pairing." (Make sure you already have a Helen set up as a Zigbee Coordinator.
   • The button will open the Zigbee network and turn Yellow.
     
2. Now you can put the motor into "Discovery Mode", by pressing and holding the shades motor head button for 2 (Down/up) Jogs.
   • Nano Somfy Motors will Flash Amber LED when in Discovery Mode.
   • Niño SI Motors will have a Solid Red LED when in Discovery Mode.

•  

• The Shade will jog once and should now appear in the Device Table—just name it, and it will be a part of your Zigbee Mesh Network.

• After pairing Zigbee devices:

  1. Click “Close Zigbee Pairing.”
  2. Click “Save Edits.”
  3. Go to the Integration Table and click “Commit Integration Table” to save to TROY.

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Motors in Device List

💡 Tip: Each Motor in the device list will have the following options:

DELETE – This will remove the shade from the Device Table.

CONFIG – This will enter the motor's configuration to set limits, change motor rotation, or add to a Group.

TEST – This will Jog the shade to help identify.

UP / STOP / DOWN – Basic control of the shade.

GO % – Go to a specific %.

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Motor Config - Setting Limits

✅: Your shades came with limits set. If you need to adjust the limits, follow these instructions.

1. Press the CONFIG button to enter the motor's Configuration Mode.
   
   
   
   

   💡 Tip: This will show the Motor's Name, Native ID, Battery %, Motor Position, and Motor Controls.

2. Press the LIMITS button to open Limit Setting Mode.
   
   
3. Press the Adjust button next to the Upper or Lower Limit. Use the buttons that appear to move the shade/screen to its limit, then press Set to save the limit.
4. Press the Back button to leave the Configuration Mode.

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Motor Config - Motor Rotation

1. While in the Motors Configuration Mode, under the Motor Settings, press the "Direction" button to alternate between Clockwise and Counter-Clockwise.
   
2. Press the "Back" button to leave the Configuration Mode.

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Query Helen for Connected Devices

✅: If a device was previously part of the Zigbee Network and it disappeared, or if you purchased your Eco-System with the Shades they will be pre-configured from the factory.

1. On your TROY, go to the Device Table and click "Query Helen for Connected Devices." (Make sure you already have a Helen set up as a Zigbee Coordinator.)
   • The "Query for Connected Devices" button will turn yellow.
2. The device will show in the Device Table, and can then be re-named.

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Zigbee Network Configuration

• Create a Network – Click "Create New Zigbee Network" to start a new wireless network. The Zigbee Network ID (PAN ID) will appear next to the button.
• Change Network Channel – Select a channel from the dropdown menu and click "Change Existing Network Channel" to apply (this takes about 10–15 seconds).

• Check Status – After creating the network, ensure the red, green, and blue LEDs on the Helen device are solid (not flashing).
• Destroy Zigbee Network – Click "Leave Existing Zigbee Network" if you need to disconnect.

🔴 Important: Don't destroy the network if you have devices paired or don’t want to start over!

• Generate Zigbee Routing Graph – This will generate all the Zigbee nodes that have been paired with the Helen, and the corresponding Router (or parent) relationship.

Easily View Your Zigbee Network

• The Helen of TRO.Y 2 (Zigbee Coordinator) is always at the top, with each Zigbee node listed below it.
• Mesh Routers (including additional Helen devices) appear under the coordinator, with end-point nodes listed under each router.
• Click the three lines at the bottom right to expand the display for larger systems.
• A CSV file is automatically generated and can be downloaded from TRO.Y 2 for use in Excel or other spreadsheet programs.

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Adding RTS Shades
 

Adding Pegasus to TRO.Y

1. Connect the Pegasus to TROY via the RS485 bus-line using:
   • Any of the 4 Bus Out ports on TROY, or
   • A Janus/Suite XVI connected to TROY.
2. Start Discovery – Click the "Start Wired Device Discovery" button in the Device Integration Table.
3. Label & Save – Once Pegasus appears, give it a label and click "Save Edits."
4. Configure – Click "Config" to adjust settings.
5. Here, you have four options, we will be using the RF Motor Table for this section.

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Adding Shades in the RF Motor Table

⚠️: RF Motor Table is only available in the Somfy, Alpha, and SI Screens / SI KAOS configuration modes.

Program up to 16 channels – each channel controls multiple motors with the same commands.

1. Make sure your Remote is paired and limits are set.
2. Click on the Config of the Pegasus.
3. Click on the RF Motor Table
4. Put the motor in pairing mode (follow motor instructions, click here)
5. Click RF Pair for the desired channel – the motor will jog to confirm.
6. Test by clicking RF Test – the motor should jog.
7. Label the channel and click Save to store it in Pegasus.
   • The motors will now show up in the Device Table.
8. To remove a motor, click Delete and confirm.

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How to put the motors into pairing mode

Somfy 30 Series
Low Voltage or Wirefree

• Push and HOLD the Programming Button on the back of the remote until the shade Jogs Once.
• Push and HOLD the Motor Head Button until the shade Jogs Once.

Somfy 50 Series
Low Voltage

• Push and HOLD the Programming Button on the back of the remote until the shade Jogs Once.

Somfy 50 Series
AC – Line Voltage

• Push and HOLD the Programming Button on the back of the remote until the shade Jogs Once.

SI KAOS

• Push and HOLD the STOP button on the remote for 5 seconds until the shade Jogs Once.

Alpha

• Tap the RED button on the Motor Head and the shade will Jog Once.
• Quickly press the UP and DOWN buttons, then quickly press the STOP button 8 times, and the shade will Jog Once.

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