Eco-System Interactive Programming Guide

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📍 Quick Navigation

▼ Expand All ▲ Collapse All

🏠 Overview

🔧 Installation ▼

Mounting Options

LED Indicators & Button

Connections & Wiring

⚙️ Setup & Discovery ▼

Finding TRO.Y (Network)

Without Local Network

Updating Firmware

Network Settings

Password (Optional)

Time Settings

📱 Adding Devices ▼

PoE & RS-485 Shades

Zigbee Devices

RTS Shades (Pegasus)

Nino Shades

📁 Groups & Scenes ▼

Creating Groups

Scenes & Events

🎛️ Keypads & Remotes ▼

Pairing Remotes

DecoFlex RS-485 Keypad

GPIO on Pegasus

🔗 3rd Party Integration ▼

Telnet/JSON Settings

Bond Bridge Pro

Control4

Crestron HOME & SIMPL

Savant & URC

Lutron

Josh AI

💻 Advanced Features ▼

Reports & Backups

TaHoma / Link ProZ

JSON RPC Commands

HTTP Commands

🔍 Troubleshooting ▼

TRO.Y Troubleshooting

Zigbee Mesh Network

RS-485 Troubleshooting

RTS / RF (Pegasus)

Integration Issues

⬆ 🌙

Complete Shade Control Resource

Quick Setup Guide Download Firmwares Zigbee Troubleshooting Checklist

Overview Installation Setup Devices Groups Keypads Integration Advanced Troubleshooting

Welcome to TRO.Y 2

This comprehensive guide covers everything you need to know about the TRO.Y 2 IP Control Gateway. Navigate through the sections using the tabs above or use the quick links below.

🔧

Installation

⚙️

Setup & Discovery

📱

Adding Devices

📁

Groups & Scenes

🎛️

Keypads & Remotes

🔗

3rd Party Integration

💻

Advanced Features

🔍

Troubleshooting

📖

Guide Overview

This interactive guide covers everything you need to commission and program TRO.Y 2:

Installation & Setup - Finding TRO.Y on the network, firmware updates, and network settings.

Motor Programming - Discovering and configuring RS-485, Zigbee, and RTS/RF motors.

Groups & Keypads - Creating motor groups and programming Situo/DecoFlex remotes.

Integrations - Control4, Crestron, Savant, Josh.ai, Bond Bridge Pro, and more.

Advanced & Troubleshooting - Site files, API commands, and common issue solutions.

🎯 What is TRO.Y 2?

TRO.Y 2 is Screen Innovations' second-generation IP Control Gateway featuring embedded commissioning software, 485 programming, and PoE power. It includes 4 segmented 485 bus lines supporting up to 256 shades.

📡 Compatible Devices

• Helen - Zigbee Coordinator
• Pegasus - RTS/RF Transceiver
• SI IP Bridge - IP to RS485 Interface for PoE motors

⚡ Key Features

• PoE (Power over Ethernet) powered
• 4 RS-485 ports (64 shades each, 256 total)
• Integrated web interface
• JSON/Telnet API support for 3rd party integration

🚀

Quick Start Resources
TRO.Y Quick Setup Guide | Download Latest Firmware

Installation

🔩

Mounting Options

▼

Rack Mounting

TRO.Y 2 can be mounted in various ways using 10 screw hole locations:

Universal Rack Ear

The symmetrical hole pattern allows the Universal Rack Ear to be mounted on either side in any orientation.

Half Rack

TRO.Y 2 can be mounted in a standard half rack using 2 Universal Rack Ears.

Full Rack (Single Unit)

A single TRO.Y 2 unit can be mounted in a standard 19" rack using one Universal Rack Ear and one Long Rack Ear.

Full Rack (Multiple Units with Janus)

TRO.Y 2 and Janus units can be coupled together and mounted in a standard 19" rack.

Structured Wiring Box Installation (Jopplin Kit)

TRO.Y 2 can be installed into nearly any structured wiring enclosure using the Universal Rack Ears or Universal DIN Rail Brackets.

DIN Rail Mounting

TRO.Y 2 is available in both plenum and non-plenum options. If mounting in a plenum air space, ensure you have purchased one of the plenum rated TRO.Y 2 kits.

⚠️

Important: The wire length from TRO.Y Helen Port to Helen Coordinator should not exceed 50 feet.

💡

LED Indicators & Button Operation

▼

LED Information

LED	State	Meaning
Power	Solid Green	Device is powered and operational
Network	Blinking	Network activity
Status	Red Blinking	Authorization/pairing mode active

Button Operation

• Short Press: Restart the device
• Press and Hold: Enter pairing/authorization mode (red LED blinks)

🔌

Connections & Wiring

▼

Power Connection

TRO.Y 2 is powered via PoE (Power over Ethernet). Connect to a PoE switch or use a PoE injector.

RS-485 Ports

• 4 RS-485 ports for connecting wired motors
• Maximum 64 shades per segment
• Total capacity: 256 shades
• Maximum cable length: 200 feet per run

TIA 568B Termination Colors

Pin	Color	Function
1	Orange/White	TX+
2	Orange	TX-
3	Green/White	RX+
6	Green	RX-

High Speed Control Port Settings

• BAUD Rate: 4800-56k
• Control Bits: 8
• Parity: None
• Stop Bits: 1

Setup & Discovery

📋

Best Practices for System Integration:

When configuring an SI shade/screen system, data is stored across multiple devices, including motors, keypads, and gateway devices, as well as the web browser used to configure TRO.Y 2. During commissioning, slight delays may occur based on device communication.

To prevent data loss:
✔ Commit data to TRO.Y 2 and other devices before leaving an unfinished commissioning process.
✔ Create a site backup to safeguard your work.
✔ Avoid closing or navigating away from the browser before saving to TRO.Y 2 or exporting a site file, as this could result in lost data currently stored in the browser.

⚠️ Always use the "Back" button within TRO.Y 2, not your browser's back button.

🌐

Finding TRO.Y with a Local Network

▼

🔴

Network not set up? See "Discovering Without a Local Network" below.

Using Windows

1

Open Command Prompt

• Click the Search icon (bottom left)
• Type CMD
• Click Command Prompt to open

2

Ping the Device

• Type: ping troy
• Press Enter
• You'll see the DHCP IP address for TRO.Y 2

Viewing MAC Addresses Using Command Prompt

3

Run ARP Command

• Type: arp -a
• Press Enter
• Look for MAC address starting with 70:B3:D5 or 58:76:07

Finding TRO.Y Using UPnP (Windows)

4

Open File Explorer and Go to Network

• Click the File Explorer icon (yellow folder) on taskbar
• In the left panel, click Network
• Find SI_TRO.Y listed under Other Devices
• Double-click to open in browser, or right-click → Properties for IP address

Using Mac

1

Open Terminal

• Press Command + Space (or click Launchpad)
• Type Terminal and press Enter

2

Ping the Device

• Type: ping troy.local
• Press Return

3

Run ARP Command (Mac)

• Type: arp -a
• Press Return
• Look for TRO.Y's MAC address

💡

TRO.Y MAC Address: Will start with 70:B3:D5 or 58:76:07

📶

Discovering Without a Local Network

▼

Items Needed:

• TRO.Y 2
• Computer with an Ethernet port, or USB to Ethernet adapter
• 2x Ethernet Cables
• PoE Injector
• (Optional) Helen for Zigbee Control, Pegasus for RTS

1

Connect the Hardware

• Connect the PoE Injector to a power source and plug two Ethernet Cables into the two ports of the PoE Injector.
• Connect the Ethernet Cable from the "POE" port into the TRO.Y 2 "POE" labeled port.
• Connect the Ethernet Cable from the "LAN" port into your computer or ethernet adapter.
• Turn off your computer's WiFi.

Step 2a: Using Windows

2a

Configure Windows Network Settings

• On your computer, go to the network settings, and change your IP on your network adapter that your TRO.Y is plugged into from DHCP to MANUAL.
• Change your IP address to 169.254.169.X, with X being anything from 1-250.
• Change the Subnet Mask to 255.255.255.0
• Click the save button to save your changes.

Step 2b: Using a Mac

2b

Configure Mac Network Settings

On your computer, go to System Preferences, then Network settings.

1. Click on the network adapter that your TRO.Y is plugged into. Change the IP settings from DHCP to MANUAL.
2. Change your IP Address to 169.254.169.X, with X being anything from 1-250.
3. Change the Subnet Mask to 255.255.255.0
4. Click apply to save your changes.

3

Access TRO.Y Web Interface

• Using a small tool or paperclip, press the reset button located on the front of the TRO.Y unit.
• The red LED should start flashing after pressing the button.

• Open a web browser, and in the web address field, put 169.254.169.254 and press enter.
• If everything is set up correctly, this will take you to your TRO.Y's webpage.

Troubleshooting Direct Connection

⚠️

If you can't connect, try these steps:

• Turn off Wi-Fi and ensure the only active internet adapter is the one used for connecting to TRO.Y.
• When connecting, press the Reset button on the front of the TRO.Y and confirm the red LED is flashing.
• Double-check your IP address and subnet mask for any typos.
• Power-cycle your TRO.Y and attempt to connect again.
• Open Command Prompt (Windows) or Terminal (Mac) and enter: ping troy or ping 169.254.169.254
• If you receive a reply, your computer can see TRO.Y, and you should be able to connect via a browser.
• If no reply or the command fails, your computer is currently unable to detect TRO.Y.

🔄

Updating Firmware

▼

✅

Always ensure TRO.Y 2 is running the latest firmware for the best performance.
Download Latest Firmware

TRO.Y Firmware Update Video

1

Press System Settings at top of screen

2

Scroll to bottom and press Show next to Firmware Updates

3

Click "Choose File" and select the TRO.Y firmware file

4

Press the Reset button on front of TRO.Y (red LED should flash)

5

Click "Submit" to start the upload

Wait for "result": "good" in the Results box

6

Click "System Restart" to reboot TRO.Y

🔴

Important: Do not Power Off the TRO.Y or leave the GUI while firmware is being updated.

⚠️

Note: If the update goes quickly, it did not take. Just repeat the process – it should take a few minutes to update.

⚠️

Always use TRO.Y's Back button (not browser back) to avoid data loss.

✅

Success: If you see "result": "good" in the Results box, the firmware upload was successful.

Updating Helen's Firmware

1. Press the Integration Settings button at the top of the screen
2. Press the Show button next to Wireless Bridge Settings to open the menu
3. Push the Reset button on TRO.Y 2
4. Click Choose File and browse to a valid .gbl file

⚠️

Note: If the update goes quickly, it did not take. Just repeat the process—it should take a few minutes to update.

🔧

Network Settings

▼

It is recommended to use a Static IP or MAC reservation for reliable operation.

1. Access the TRO.Y web interface
2. Navigate to Network Settings
3. Choose between DHCP or Static IP
4. If using Static IP, enter IP Address, Subnet Mask, Gateway, DNS Server
5. Click Submit to save
6. Restart TRO.Y for changes to take effect

💡

Tip: If using a Static IP, it's best to reserve the MAC address in your router settings for stability.

🔐

User Interface Password (Optional)

▼

Here, you will set the User Interface password.

• This password will allow users to access the TRO.Y dashboard, including connection status and diagnostic information.
• To unlock the full TRO.Y menus and features, the password must be entered on the dashboard.

1. Press the System Settings at the top of the screen.
   
2. Enter the desired password and press Submit.
   

⚠️

Important: SI Support cannot reset or recover lost passwords.

If you forget your password: Tap the Security Bypass button on the TRO.Y to unlock access for 5 minutes, then refresh your browser. You will now have access to the full menus.

🕐

System Time Settings

▼

System Time Settings allow system time, date and location to be entered for use with events and scenes.

💡

Tip: Setting the time is based on the time and date settings of the PC connected to TRO.Y. You may need to enable Daylight Savings to get an accurate time.

1. Press the System Settings at the top of the screen.
   
2. Scroll down and press the Show button for the System Time Settings
   
3. Configure the time, date, and location settings as needed.
   

Adding Devices to TRO.Y

🔗

Discovering PoE and RS-485 Shades

▼

RS-485 Wired Shades

In the Integration Table:

1. Navigate to the Integration Table in the TRO.Y GUI
2. Select the Device Table
   
3. Click the Start Wired Discovery button
4. Devices will automatically appear in the device table
   
5. Click Stop Wired Discovery when done
6. Click Accept Edits to save
7. Click Commit Integration Table

SI IP Bridge Setup

RS-485 Motor Configuration

After discovering a motor, click the Config button to access motor settings:

Motor movement controls allow you to adjust the motor:

PoE and RS-485 motor configuration has 4 menus:

• Properties – Motor Info, Motor Label, Motor Rotation, and Motor Speeds (if applicable)
• Limits – Setting or Adjusting Limits, and Factory Resetting the motor
• Presets – Assigning Preset Positions
• Groups – Adding a motor to a Group

RS-485 Motor Configuration - Properties

1. Click "Properties" to access the menu
   • Here you'll see the Node ID, firmware version, serial number, and motor type (if available)
2. You can also adjust the label, motor rotation, and speeds if supported
3. Click "Submit" to save your changes

⚠️

If limits are set, the motor will need to be reset before changing the motor rotation.

RS-485 Motor Configuration - Limits

✅

Your shades came with limits set. If you need to adjust the limits, follow these instructions.

1. Click "Limits" to enter the menu
   • Here you can adjust the upper and lower limits and see the current positions
2. Click "Adjust" to modify limits
3. Use the controls to move the motor to the desired position
4. Click "Set" to save the new limit or "Quit" to exit without saving
5. You can also factory reset the motor, which erases all settings

RS-485 Motor Configuration - Presets

1. Click "Presets" to open the menu
2. Set up to 8 presets using % values or arrows
3. Click "Set Standard Presets" to auto-fill three evenly spaced presets
4. Click "Send Presets to Device" to save them to the motor
5. Click "Go To" to move the motor to any saved position

📡

Discovering Zigbee Devices

▼

Adding the Helen Coordinator

⚠️

If you purchased your SI Eco-System with your shades, your TRO.Y, Helen Coordinator and Shades will come pre-configured.

🔴

Important: Connect Helen Coordinator directly to the Helen port on TRO.Y 2.
DO NOT use the supplied POE Injector for the Coordinator.
The wire length from TRO.Y Helen Port to Helen should not exceed 50'.

In the Integration Settings:

1. Click "Show" to start the Telnet Server
2. Select "Helen Bridge"
   
3. Click "Submit" to save your settings
4. Restart TRO.Y
5. Under Wireless Bridge Settings, press Create Zigbee Network
   • After a few seconds the PAN ID will populate.

• The refresh button only updates the Helen configuration data.
• When Helen is ready to configure you will see "Helen is Online" in the Helen Comm State and/or the Dashboard.
• This will also show the current Helen Firmware version and Device ID.

💡

Tip: This screen will only appear if you have a HELEN connected to the Helen port.

Adding Zigbee Routers

💡

Tip: Always set up and install your Zigbee Routers first before adding motors. This ensures a strong and stable Zigbee network.

Router types supported:

• Helen as a Router
  
• Somfy Smart Plug
  
• Smart Outlet
• Smart Light Switch
  
• Smart Outdoor Plug
  

Adding Zigbee Shades

1. On your TRO.Y, go to the Device Table
2. Click "Open Zigbee Pairing" - the button will turn Yellow
   
3. Put the motor into Discovery Mode by pressing and holding the shade motor head button for 2 jogs
   
4. Nano Somfy Motors will Flash Amber LED when in Discovery Mode
5. Niño SI Motors will have a Solid Red LED when in Discovery Mode
6. The shade will jog once and appear in the Device Table
7. Name the device and click "Close Zigbee Pairing"
8. Click "Save Edits"
9. Go to Integration Table and click "Commit Integration Table"

Zigbee Motor Configuration

After adding a Zigbee shade, click the Config button to access motor settings:

Motor Options

Motor Speed Settings

Motor Limits Settings

Zigbee Network Configuration

• Create a Network – Click "Create New Zigbee Network" to start a new wireless network. The Zigbee Network ID (PAN ID) will appear next to the button.
• Change Network Channel – Select a channel from the dropdown menu and click "Change Existing Network Channel" to apply (this takes about 10–15 seconds).

• Check Status – After creating the network, ensure the red, green, and blue LEDs on the Helen device are solid (not flashing).
• Destroy Zigbee Network – Click "Leave Existing Zigbee Network" if you need to disconnect.

🔴

Important: Don't destroy the network if you have devices paired or don't want to start over!

• Generate Zigbee Routing Graph – Press the "Generate Zigbee Route Graph" This will generate all the Zigbee nodes that have been paired with the Helen, and the corresponding Router (or parent) relationship.

💡

• The Helen of TRO.Y 2 (Zigbee Coordinator) is always at the top, with each Zigbee node listed below it.
• Mesh Routers (including additional Helen devices) appear under the coordinator, with end-point nodes below them.
• Click the three lines at the bottom right to expand the display for larger systems.
• A CSV file is automatically generated and can be downloaded for use in Excel or other spreadsheet programs.

Query Helen for Connected Devices

✅

If a device was previously part of the Zigbee Network and disappeared, or if you purchased your Eco-System with shades, they will be pre-configured from the factory.

1. On your TRO.Y, go to the Device Table and click "Query Helen for Connected Devices."
   • Make sure you already have a Helen set up as a Zigbee Coordinator.
   • The "Query for Connected Devices" button will turn yellow.
2. The device will show in the Device Table and can be re-named

📻

Adding RTS Shades with Pegasus

▼

Adding Shades in the RF Motor Table

⚠️

RF Motor Table is only available in Somfy, Alpha, and SI Screens / SI KAOS configuration modes.

1. Make sure your Remote is paired and limits are set
2. Click Config on the Pegasus in the Device Table
3. Click RF Motor Table
4. Put the motor in pairing mode
5. Click RF Pair for the desired channel – the motor will jog to confirm
6. Test by clicking RF Test – the motor should jog
7. Label the channel and click Save to store it in Pegasus
   • The motors will now show up in the Device Table.
8. To remove a motor, click Delete and confirm.

Motor Pairing Modes

📋

Somfy 30/50 Series: Push and HOLD Programming Button until shade Jogs Once
SI KAOS: Push and HOLD STOP button for 5 seconds until shade Jogs Once
Alpha: Tap RED button on Motor Head, or UP+DOWN then STOP 8 times

🪟

Adding Nino Shades

▼

Zigbee Nino Shade

PoE Nino Shade

Groups & Scenes

📁

Creating Groups

▼

RS-485 Groups

⚠️

Only like devices can be in the same group. If you are using multiple communication types, check out the Creating Super Groups section.

In the Integration Table:

1. Go to Integration Table Group Table
2. Click Create Group
   
3. Enter a Group Name
4. Select "RS485" from the dropdown
5. Click Accept Edits to save
6. Click Config on the group to add devices
   
7. Check the boxes in the "Add Device" column
8. Click "Save Changes to Group"
9. Click the "Back" Button to return to the Device Table

Zigbee Groups

In the Integration Table:

1. Click Group Table
2. Click Create Group
3. Enter a Group Name
4. Select "Zigbee" from the dropdown
5. Click Accept Edits
6. Click Config to add devices
   
7. Click "Save Changes to Group"
8. Click the "Back" Button to return to the Device Table

Super Groups

💡

A Super Group is a combination of communication types—an RS-485 Group, a Zigbee Group, and an RTS Group—that will trigger simultaneously.

In the Integration Table:

1. Click the "Super Group Table" button
   
2. Click "Create Super Group" to add a new super group
   
3. Select targets (RS485, Zigbee, or Plus One devices)
   
4. Click "Accept Edits" when finished
   

Creating RTS Groups via Pegasus

Program up to 16 group channels – all motors in a group respond together.

🔴

Important: You must create and Name an RS-485 group in the Group Table before creating the RTS Group.

Step 1: Create the RS-485 Group First

In the Integration Table:

1. Click "Group Table."
2. Click "Create Group."
3. Enter a label
4. Select "RS485" from the dropdown.
5. Click "Accept Edits" to save.
6. Click the "Back" button to return to the Integration table.

Step 2: Configure RTS Group in Pegasus

In the Integration Table:

1. Click the "Config" button next to the Pegasus.
2. In the Pegasus Config, Click the "RF Motor Table Button"
3. Next to the RF Group you are programming, select the RS-485 Group you created from the drop down.
4. Click the "Save Tx Table" button

💡

Pro Tip: Use the Config button for a quick way to add groups to motors.

Step 3: Managing RF Motor Table

View all 16 programmed motor channels from the RF Motor Table in this table.

1. Click Pair/Unpair to add or remove motors from an RF group – no pairing mode needed.
2. Click Test RF Group to confirm motors were added.
3. The Group Member checkbox is just for reference, manually check or un-check as you are adding or removing shades from the group.
   • Check the box when the shade is added to the group.
   • Un-check the box when the shade is removed from the group.
4. Click the "Back to TX Group table" Button
5. Click the "Save Tx Table" Button

🎬

Creating Scenes & Events

▼

Scenes

💡

Scenes are preset command sequences triggered by events or third-party controls, sending specific commands to designated targets.

Scenes allow multiple shades to move to specific positions with a single command.

1. Go to Scenes & Events
2. Click Create Scene
3. Enter a Scene Name
4. Set positions for each shade/group
   
5. Click Save Scene

Events (Scheduled Actions)

Events allow scenes or commands to run automatically based on time or sunrise/sunset.

Keypads & Remotes

📱

Pairing Remotes to Pegasus

▼

RF Compatibility Modes

There are four RF Compatibility Modes to choose from:

• Somfy - Somfy/Olibra/RF Control
• Alpha - KAOS Alpha Motors
• Lutron - Lutron Pico Remote control
• SI Screens / SI KAOS - SI Screens / SI KAOS motor and remote control

ℹ️

Select the appropriate RF Compatibility Mode from the dropdown in the RF Remote Table before pairing your remotes.

Somfy Remote

✅

Select Somfy Compatibility mode from the Drop Down to add Somfy/Olibra remotes, keypads, and sensors.

1. Open the RF Remote Table and click Learn (button turns yellow).
2. Press the program button on the remote.
3. If successful, the Learn LED will stop flashing, and the Remote ID will appear.
4. Choose a remote target for the learned remote.
5. Click Send Target to Device to finalize.

To remove a remote, click Forget.

💡

Pro Tip: Some devices require opening the case or using a paper clip to access the programming button.

SI KAOS Remote

✅

Select SI KAOS mode from the Drop Down to add SI KAOS remotes.

1. Open the RF Remote Table and click Learn (button turns yellow).
2. Push and HOLD the UP button for 7 seconds
3. When paired, the Learn button turns gray, and the Remote ID appears.
4. Select a remote target for the learned remote.
5. Click Send Target to Device to finish.

To remove a remote, click Forget.

💡

Pro Tip: Some devices require opening the case or using a paper clip to access the program button.

Alpha Remote

✅

Select Alpha Compatibility mode from the Drop Down to add Alpha remotes.

1. Open the RF Remote Table and click Learn (button turns yellow).
2. Press the UP and DOWN buttons together, then immediately press the STOP button 8 times rapidly
3. When paired, the Learn button turns gray, and the Remote ID appears.
4. Select a remote target for the learned remote.
5. Click Send Target to Device to finish.

To remove a remote, click Forget.

💡

Pro Tip: Some devices require opening the case or using a paper clip to access the program button.

Lutron Pico

✅

Select Lutron Compatibility mode from the Drop Down to add Lutron Pico remotes.

⚠️

This only learns directly from a Pico remote, and does not require a Lutron System.

1. Open the RF Remote Table and click Learn (button turns yellow).
2. Hold any button on the Pico remote for 7 seconds.
3. If successful, the Learn LED stops flashing, and the Remote ID appears.
4. Click Config to set button functions.
5. Click Forget to remove a remote.

💡

Pro Tips:

• Use Clone to copy settings to multiple remotes.
• If learning fails, try using button #1 and hold for 7+ seconds.
• The Learn mode times out after 60 seconds if nothing is programmed.

Configuring Pico Button Actions

1. Select targets (Devices, Groups, or Scenes).
2. Choose the command action for each button.
3. Enter any required data (e.g., IP address or motor position %).
4. Click Send Remote Settings to Device to save.
5. To reset, click Refresh Table to clear selections.

💡

Pro Tip: Not all Pico remotes have the same button options. Refer to the guide below for details.

🎛️

DecoFlex RS-485 Keypad

▼

Adding a DecoFlex Keypad

In the Integration Table:

1. Click on Device Table
   
2. Click Start Wired Discovery
3. The DecoFlex will appear in the Device Table
   

Programming DecoFlex

Keypad Button Actions

1. Select the button you want to configure.
2. Each button can have different commands for Press, Hold, Release, or Sequence (with different targets if needed).
   • Press: Sends the command when the button is pressed.
   • Hold: Sends the command after holding for 0.2 seconds.
   • Release: Sends the command when the button is released.
3. Repeat for all buttons you want to configure.
4. Click "Submit Configuration to Keypad" to save changes (only modified buttons are updated).

Keypad Sequence Mode

A button can be set to cycle through up to three commands each time it's pressed.

• Commands change in this order:
  • Press → Action 2
  • Hold → Actions 1 & 3
  • Release → Action 4
• Each press moves to the next action in the sequence
• Valid targets include: Motors, Groups, Scenes

To Enable Sequence Mode:

1. Check the box labeled "Sequence"
2. Select the commands for:
   • Action 2
   • Action 1&3
   • Action 4
3. Select the "Command Target" from the drop down
4. Repeat for all buttons you want to configure
5. Click "Submit Configuration to Keypad" to save changes (only modified buttons are updated)

Keypad Command List

• MOVE UP – Sends target to upper limit
• MOVE DOWN – Sends target to the lower limit
• STOP – Sends target the stop movement command
• MOVE TO PRESET # – Sends target to IP # specified in the command data field
• MOVE TO NEXT HIGHER PRESET – Sends target to next IP#
• MOVE TO NEXT LOWER PRESET – Sends target to previous IP#
• MOVE TO % - Sends target to a specified % in the command data field
• DESIGNATE TARGET - Specifies which motor or group the command is sent to
• RUN SCENE - Triggers pre-programmed Scene
• ABORT SCENE - Cancels triggered Scenes

⚡

GPIO on Pegasus

▼

GPIO allows external triggers (contact closure, 12v, IR) to control shades.

1. Click Config on Pegasus
2. Click GPIO & Misc Functions
   
3. Select shade or group
4. Select command (UP/DOWN/STOP)
   

Adding a Sensor to Pegasus

To add a Sub GHz sensor (ex. Somfy Eolis Wind Sensor):

In the Integration Table:

1. Click the "Config" button next to the Pegasus.
2. In the Pegasus Config, Click the "GPIO & Misc Functions" Button
3. Click Learn (Learn LED flashes)
4. Press the sensor's program button.
   
5. Select a Sensor Target from the dropdown.
6. Click Send GPIO Setting to Device to save.

3rd Party Integration

🔐

Telnet/JSON Server Settings

▼

✅

Telnet/JSON Server Settings allow third-party control systems to communicate with TRO.Y.

⚠️

Only 1 Telnet connection can be used on TRO.Y at a time.

1. Click Integration Settings
   
2. Click Show on Telnet/JSON Server Settings
3. Select TCP
4. Choose Telnet port (default: 23)
5. Enter Username and Password
6. Click Submit
   
7. Restart TRO.Y

🏠

Bond Bridge Pro

▼

Adding TRO.Y to Bond App

Verifying Bond Connection

1. Power cycle your Bond Bridge Pro.
2. Ensure TRO.Y 2 and BBP are connected.
3. Open the TRO.Y 2 Dashboard.
4. Confirm the Telnet Server shows Good Connection.

Open the Bond app and swipe down to refresh the page, and your shade will start populating.

⚠️

If you add a shade later: Once added into TRO.Y, just swipe down in the Bond app to refresh and the new shade will appear.

⚠️

If you delete a shade: You must also delete it in the Bond App — it will not delete automatically.

Removing Shades from Bond

4️⃣

Control4

▼

✅

Make sure the Telnet/JSON Settings are configured in TRO.Y first.

✅

It is recommended to use a Static IP, or MAC reservation, or both on the TRO.Y and 3rd Party processor.

✅

When the Control4 Gateway driver is setup, you will see a "Good Connection" in the TRO.Y's Dashboard System Status.

C4 Composer - Network Settings

1. In the Connections tab under System Design, double-click the Screen Innovations Troy Gateway.
2. Enter the TRO.Y's IP address and press Close.
   
3. In the Gateway Driver you will see the Operational Mode show: OK
   

C4 Composer - Adding Drivers

1. Search the Drivers for Screen Innovations, there will be 3 drivers to select and install:
   • Screen Innovations Troy Gateway - (Install only one instance of this Driver)
   • Screen Innovations Blind - (Install one driver for each individual shade in the system)
   • Screen Innovations Blind Group - (Install one driver for each shade group in the system)
   

⬇️

Download the latest versions of the drivers here

C4 Composer - Gateway Driver

1. Enter the Gateway Username and Password used in the Telnet/JSON Server Settings of the TRO.Y
   
2. Select the ACTIONS tab and press the Discover Devices Button
   

C4 Composer - Blind Driver

1. In the Blind Name drop down, select the shade for this driver.
2. Select the ACTIONS tab, and press the Measure Travel Time button.
   • THIS IS REQUIRED FOR 2 WAY FEEDBACK
   • This will move the shade to calculate the travel time, and will show in seconds.

C4 Composer - Blind Group Driver

1. In the Blind Group drop down, select the Shade Group (created in TRO.Y)
   
2. In the Group Master Blind, select one shade in that group to be the Master, usually the largest shade of the group.
   
3. Select the ACTIONS tab and press the Measure Travel Time button.
   • THIS IS REQUIRED FOR 2 WAY FEEDBACK

🏢

Crestron HOME & SIMPL

▼

Crestron HOME

Crestron Home - Driver Setup

⚠️

You only need one instance of the platform driver. This will create 16 blind / group extension drivers that you can later configure to control a blind or group.

1. In Crestron Home Setup on the "Pair Devices" screen.
2. Select Drivers and wait for the spinner to stop spinning to allow drivers to update.
   
3. Select: Platform
   
4. Select: Screen Innovations
   
5. Select a room and select Troy Gateway to install the driver in the room.
   
6. Enter the IP and port of the gateway, and the username and password (as entered when you login to the web interface of the gateway).
7. Port is 23
8. Leave Requires Authentication selected
9. Select OK
   
10. Leave Advanced Support blank.
11. Select OK.
    
12. The driver status should now show Online.
    
13. When the driver connects, it will automatically create 64 shade drivers in a folder that can be added to different rooms.
    
14. Select the folder and add a device to a room.
    
15. Click OK on the Installation settings leaving the "Enables Configuration Mode" check box unticked.
    

Crestron Home - Shade Driver

To control a blind:

1. Deselect group control toggle, and select the individual blind to control in the dropdown.
2. Click Save

Shade Controls:

• Slider toggles - for adjusting the group/shade levels and a toggle to fully open/close the shade.
• Presets - To save a preset, adjust sliders to desired level, and click Save Position to save to one of 4 presets.
• There are 4 preset buttons on the controls page to recall the presets.

Crestron Home - Shade Group Driver

The Shade Extension driver supports:

• Blind and group configuration touch panel screen
• Blind / group touch panel controls
• Programming of events and actions

To control a group:

1. Select group control toggle and select the group to control in the dropdown.
2. Set the blind count (number of blinds in group), and then choose the individual blinds in the group.
3. THIS MUST MATCH THE GROUP CONFIGURATION EXACTLY AS SETUP IN THE TROY GATEWAY, OTHERWISE THE GROUP CONTROL/FEEDBACK WILL NOT WORK PROPERLY.
4. Click Save

Crestron SIMPL

Use the Somfy UAI+ Module from the Crestron store.

✅

Make sure the Telnet/JSON Settings are configured in TRO.Y first.

✅

It is recommended to use a Static IP, or MAC reservation, or both on the TRO.Y and 3rd Party processor.

🎯

Savant & URC

▼

Savant

URC

💡

Lutron

▼

🔴

TRO.Y 2 can only integrate with Lutron QSC, Radio RA2, Radio RA2 Select, and Caseta Pro. QSX and Radio RA3 are not yet compatible.

🔑

Default Lutron credentials:
User: lutron
Password: integration

Enable Telnet Support in Lutron App

1. Launch the Lutron Caséta and RA2 Select App
   
2. Enable Telnet Support
   

TRO.Y Lutron Settings

🗣️

Josh AI

▼

✅

Important: Josh AI will not import groups from TRO.Y or RTS motors connected via Pegasus.

Steps for Integration via Auto-Discovery

1. Log in to the JOSH Portal
   
2. Navigate to Portal → System Setup → Configure Devices
   
3. If the TRO.Y device was automatically discovered, it will appear in the Configure Devices list
   
4. Select the Shade Innovations TROY from the list and click Authorize
5. Enter the TRO.Y device's IP address, then tap the reset button on the front of the TRO.Y (red LED should begin blinking). Click Next.
   
6. The devices connected to your TRO.Y will populate in the JOSH system under the Areas tab
   
7. Assign devices to their area using Configure Areas or the gear settings icon
   
8. Once configured, you can control TRO.Y devices through the JOSH system using the Areas page, mobile app, or voice commands
   

Manual Integration (If TRO.Y is Not Auto-Discovered)

1. Navigate to System Setup → Configure Devices
2. Click Add Integration, then search for and select the Shade Innovations logo
   
3. Enter the TRO.Y device's IP address, then tap the reset button on the front of the TRO.Y, the red LED should begin blinking. Click Next.
   
4. Devices will begin populating under the Areas tab

Troubleshooting Tips

• Verify network settings and connectivity
• Power Cycle both the TRO.Y and JOSH
• Confirm red LED is flashing on TRO.Y when attempting integration

Advanced Features

💾

Reports & Backups

▼

Creating a Site File (Backup)

⚠️

Important: Site File will only Backup 485 Devices. Wireless Devices will not be backed up.

1. Click the "Report" button to open the Integration Report menu
   
2. From here, you can create, delete, save, and load site files and reports
3. Reports are saved as .csv files
4. Click "Create Report / Site Backup" to start the process (may take 1-2 minutes)
5. A progress bar will show the status of the file creation
6. Go to the Aggregate Table to verify all devices and settings are loaded correctly
   

Loading Site Files

🔴

Important: Loading a Site File into TRO.Y 2 will overwrite all settings.

• Wireless bridges may take up to 2 minutes to load
• Do not close the browser until the process is complete
• After loading, commit the integration table to save changes
• TRO.Y 2 may need to reboot during this process

🔗

TaHoma / Link ProZ Integration

▼

Wireless Bridge Settings - Link ProZ / TaHoma / TaHoma Switch

1. Open the Integration Settings
2. Click "Show" to start the Telnet Server
3. Select "Link Pro / TaHoma Bridge"
4. Click "Submit" to save your settings
5. Restart TRO.Y
6. Enter the IP address for the Link ProZ, TaHoma, or TaHoma Switch
7. Default Port: 44100

📡

1-Way Serial (RS-232) Control

▼

How to Set Up Telnet for Serial Control

1. Click "Show" to start the Telnet Server
2. Select "Serial Port"
3. Enter "Baud Rate", "Parity", and "Stop Bits"

Default TRO.Y / 2 Serial Settings

• Baud Rate: 4800-56K
• Control Bit: 8
• Parity: None
• Stop Bits: 1

💡

Tip: Serial port data output (WHT/BLUE) is the transmit (TX) from TRO.Y / 2 DCE on pin 5.
Serial port data input (GRN) is the receive (RX) to TRO.Y / 2 DCE on pin 6.

🆔

System Integration ID

▼

The System Integration ID allows third-party integrators to identify and control TRO.Y devices in their systems.

🔌

JSON RPC API Commands

▼

Move Commands

{"method":"move","params":{"nodeid":"XXXXXX","value":"up"}}
{"method":"move","params":{"nodeid":"XXXXXX","value":"down"}}
{"method":"move","params":{"nodeid":"XXXXXX","value":"stop"}}

Move to IP (Intermediate Position)

{"method":"move","params":{"nodeid":"XXXXXX","value":"ip","data":"1"}}

Move to Percentage

{"method":"move","params":{"nodeid":"XXXXXX","value":"pos","data":"50"}}

🌐

HTTP Commands

▼

⚠️

Warning: Always backup your site file before using HTTP commands.

HTTP Command Format

http://###.###.###.###/troy.cgi?cmd=70&str1=XXXXXX&str2=$$

Where: IP address, Node ID, and Command (up/down/stop)

Troubleshooting

💡

Interactive Troubleshooting: For step-by-step guided troubleshooting, use the SI Eco-System Troubleshooting Wizard.

🖥️

TRO.Y Issues

📡

Zigbee Issues

🔌

RS-485 Issues

📻

RTS/RF Issues

🔗

Integration Issues

🖥️

TRO.Y Troubleshooting

▼

Finding & Accessing TRO.Y

ℹ️

Connection Requirements: TRO.Y 2 requires PoE (Power over Ethernet). Connect to a PoE switch or use the included PoE injector. Verify LEDs are lit on the front of the unit.

Method 1: Ping TRO.Y

• Windows: Open Command Prompt, type ping troy, press Enter
• Mac: Open Terminal, type ping troy.local, press Enter
• If successful, the IP address will be displayed. Enter that IP in your browser.

Method 2: UPnP Discovery (Windows)

1. Open File Explorer and click Network in left panel
2. Look for SI_TRO.Y under "Other Devices"
3. Double-click to open in browser, or right-click → Properties for IP address

Method 3: ARP Command

Type arp -a in Command Prompt/Terminal. Look for MAC address starting with 70:B3:D5 or 58:76:07 — the IP next to it is your TRO.Y.

⚠️

Direct Connection (No Network): Connect directly to TRO.Y using the fallback IP: 169.254.169.254

1. Connect laptop directly to TRO.Y with Ethernet cable
2. Set your computer's IP to 169.254.169.X (X = 1-250)
3. Subnet mask: 255.255.255.0
4. Press the Reset button on TRO.Y (red LED will flash)
5. Navigate to 169.254.169.254 in browser

Browser Tips

• Use Chrome for best compatibility
• Clear browser cache if page won't load
• Always use TRO.Y's Back button (not browser back) to avoid data loss

Password Locked Out?

Press the Reset button on TRO.Y to enable security bypass mode for 5 minutes, then refresh your browser. Note: SI Support cannot reset or recover lost passwords.

TRO.Y Not Responding

LED Status Reference

• Power LED (PWR): Solid = powered on
• Network LED (NET): Blinking = network activity
• Bus LEDs (1-4): Activity on RS-485 ports
• Helen LED: Zigbee coordinator activity

Troubleshooting Steps

1. Power cycle TRO.Y - disconnect PoE for 30 seconds, reconnect
2. Check PoE source - try a different PoE port or injector
3. Check network cable - try a different cable
4. Factory reset - press and hold Reset button until all LEDs turn off

⚠️

Button Operation:
Short press: Security bypass (5 min GUI access)
Long press (until LEDs off): Factory reset - erases all settings

Configuring Network Settings

💡

Recommendation: If using 3rd party control systems, it is recommended to set TRO.Y to Static IP.

Setting Static IP

1. Go to System Settings at top of screen
2. Turn DHCP OFF
3. Enter Static IP, Subnet Mask, and Gateway
4. Scroll down and click Restart

Best Practice: If using Static IP, also reserve the MAC address in your router settings for stability. TRO.Y MAC addresses start with 70:B3:D5 or 58:76:07.

Updating TRO.Y Firmware

🚫

Critical: Do NOT power off TRO.Y or leave the GUI while firmware is updating!

Firmware Update Steps

1. Go to System Settings at top of screen
2. Scroll to bottom and click Show next to Firmware Updates
3. Click Choose File and select the firmware file
4. Press the Reset button on TRO.Y (red LED should flash)
5. Click Submit to start upload
6. Wait for "result": "good" in Results box
7. Click System Restart button

If Firmware Update Fails: Press the Reset button again, then press Submit again.

📡

Zigbee Mesh Network Troubleshooting

▼

Helen Diagnostics Video

Understanding Zigbee Mesh Networking

Zigbee is a low-power, wireless mesh protocol designed for device-to-device communication. Unlike Wi-Fi or Bluetooth, Zigbee forms a decentralized, self-healing network. Every powered Zigbee device (router) can forward messages to extend the network.

Zigbee operates in the 2.4 GHz ISM band (same as Wi-Fi and Bluetooth). Communication happens over 16 channels (11–26). Each Zigbee channel is 5 MHz wide.

Network Components

• Coordinator – the "brain" of the system (TRO.Y 2 and Helen). Only one per system. Must be centrally placed.
• Routers – mains-powered devices that relay signals and extend range (powered shades, smart plugs)
• End Devices – battery-powered Zigbee shades. These talk to a router and do not relay signal.

Zigbee vs. Wi-Fi Interference

Wi-Fi and Zigbee operate on overlapping frequencies in the 2.4 GHz range. Wi-Fi typically overpowers Zigbee when collisions occur.

Zigbee channels in the 2.4 GHz spectrum

• Wi-Fi channels 1, 6, and 11 overlap with Zigbee channels 11–22

Wi-Fi channels and their overlap with Zigbee

• Zigbee channels 25–26 are beyond most Wi-Fi traffic but may have weaker signals
• Sideband Interference: Wi-Fi signals emit sideband lobes which can drown out Zigbee—even when frequencies don't directly overlap

Understanding Wi-Fi and Zigbee Channel Overlap

This graph illustrates the relationship between Zigbee channels and Wi-Fi channels in the 2.4 GHz frequency range:

1. Wi-Fi Overlaps with Zigbee: Wi-Fi uses channels 1, 6, and 11, each covering a wide range of frequencies. These Wi-Fi signals overlap with many Zigbee channels, causing interference.
2. Best Zigbee Channels to Avoid Wi-Fi Interference: Zigbee channels 15, 20, and 25 are positioned between major Wi-Fi channels, reducing interference.
3. Why Avoid Overlapping Channels: If Zigbee operates on channels like 11, 12, 13, 17, 18, or 19, it overlaps significantly with Wi-Fi and may suffer performance issues.
4. Higher Zigbee Channels (25 & 26): These channels have the least interference but may have lower power due to regulatory restrictions.

Symptoms of Interference

• Shades or Routers are not discovered during pairing
• Devices randomly falling off the network
• Commands are delayed or stack in a queue
• SILQ (signal strength) values drop intermittently

Channel Planning for Coexistence

• Use Zigbee channel 15 or 25 when possible
• Avoid Wi-Fi channel 11 if Zigbee is operating in channels 22–24
• Implement a two-channel reuse plan for Wi-Fi: use channels 1 and 6 (or 1 and 11) to leave room for Zigbee

⚠️

Wi-Fi Channel Considerations: Eero Wi-Fi systems do NOT allow manual control of the 2.4 GHz Wi-Fi channel. For reliable Zigbee performance at scale, professional installs typically require controlled 2.4 GHz channel selection. Consider access points that allow manual 2.4 GHz channel assignment.

Best Practices for Setup

• Install Helen Coordinator in an open area, away from behind TVs, AV racks, metal, or glass
• Helen Coordinator communicates with TRO.Y over RS-232 (max 50')
• DO NOT use POE Injector for Helen Coordinator—connect directly to Helen Port on TRO.Y 2
• Use POE injector to power Helen configured as a Router—no network cable required into POE Injector
• Use powered Low Voltage Zigbee shades or certified Smart Plugs/Outlets/Switches as Routers

Visualizing the Mesh

Generate a Zigbee Routing Graph in TRO.Y 2:

1. Go to Integration Settings → Wireless Bridge Settings → Generate Zigbee Route Graph
2. Expand the graph window to view the entire mesh
3. Use the graph to verify relays, blind spots, and path stability

Using Helen Diagnostics

1. From the TRO.Y's Dashboard, scroll to the bottom and open Helen Diagnostics
2. Press the "Start Helen Diagnostics" Button
3. Check SILQ values; optimal range is 82+ (Routers above 50)
   

Zigbee Mesh Design Examples

New Construction/Remodel - Zigbee Mesh Example (~2500 sq ft Home)

This layout shows a ~2500 sq ft home, ideal for new construction or remodels where wiring can be run for a Zigbee mesh network including the Helen Coordinator, Low Voltage Zigbee Shades with built-in routers, and additional routers.

Shade Layout: The green lines across the floor plan represent 47 Zigbee shades throughout the home. These may be a mix of Low Voltage and WireFree motors depending on the installation requirements and available wiring paths.

Routing Design: Solid red circles indicate router nodes (such as Low Voltage shades or Zigbee plugs) forming a Zigbee mesh with minimum of 3 hops to the Helen Coordinator. These leverage the routing capabilities built into Low Voltage Zigbee motors. Red outlined circles show where additional routers would be needed if using WireFree motors, while still maintaining a reliable 3-hop path back to the Coordinator.

WiFi Design: Blue filled circles mark planned WiFi access point locations. Blue outlined circles suggest optional expansion areas to ensure strong wireless coverage and help avoid Zigbee interference zones.

Retrofit - Zigbee Mesh Example (Wireless Shades ~2500 sq ft home)

This floor plan illustrates a retrofit installation using WireFree Zigbee shades, where running new wires is not feasible. The Helen Coordinator is placed in the Media Closet alongside the TRO.Y gateway.

Shade Layout: The green lines indicate the locations of 47 Zigbee wireless shades installed throughout the home. These shades rely entirely on wireless mesh routing for communication.

Routing Challenges: This example shows how shades on the far end of the house must make multiple hops to reach the Coordinator. When the Coordinator is not centrally located, the system may experience reduced reliability, slower response times, or devices dropping off the network. Even if a router is physically close to a shade, if it's part of a path that exceeds 3 hops to the Coordinator, it can still cause communication issues.

⚠️

Helen Coordinator Placement: The wire length from the TRO.Y Helen Port to the Helen Coordinator should not exceed 50'. Place the Coordinator centrally in the building (not in a rack in the corner). Routers should be spaced every 15-20' or less, depending on walls, furniture, and shade density. Don't place routers behind TVs or inside cabinets.

General Troubleshooting Steps

Step 1: Check Device Placement

• Check the placement of all powered (router) nodes
• Make sure routers are spaced 15–20 ft max from each other
• Prefer a "starburst" or "cluster" topology around TRO.Y 2 and Helen

Red flag signs: Routers behind metal cabinets, in enclosures, or mounted behind screens. Large gaps or corners where Zigbee signal has to "bend."

Step 2: Assess Building Material Interference

• Foil-backed insulation, concrete, stone, and mirrors — major Zigbee killers
• Metal screen casings or projector screens may also block signal
• Ensure Antenna is not damaged, kinked or broken

Fix: Relocate or elevate routers out of dead zones (e.g., above trim level on a wall).

Step 3: Force a Routing Rebuild

1. Power cycle TRO.Y and Helen
2. Power cycle all routers (wait 30 seconds)
3. Leave battery-powered end devices alone—they'll rejoin once they see routing updates

Zigbee routing tables are self-healing but lazy—a full power cycle forces better route discovery.

Step 4: Add More Router Nodes (If Needed)

• If some end devices are still routing through weak or distant nodes, add 1-2 new router nodes
• Place them where traffic is congested or where hop count is highest

⚠️

If a router is located near or below a shade, it does not mean the shade is routing through that router. Use the Routing Table to see the path back to the coordinator.

Common Zigbee Issues

Problem: Shade Not Discovered During Pairing

Symptoms: Shade does not appear in device table during pairing.

Steps to Resolve:

1. Delete the shade or Router and re-discover it
2. On TRO.Y 2, navigate to Integration Table → Device Table → Open Zigbee Pairing
3. Put the shade into pairing mode:
   • Nano: Push and HOLD the motorhead button for 2 jogs - LED should blink amber
   • Niño: Push and HOLD the motorhead button for 2 jogs - LED should be solid red
4. If shade is unresponsive:
   • Verify correct voltage, polarity, and that the motor is functional
   • Use Helen Diagnostics to confirm the coordinator is broadcasting
   • Move Helen Coordinator closer or temporarily power the shade near Helen
   • Add additional routers
   • Connect to the motor via TaHoma Pro app to confirm latest firmware

Problem: Weak or Dropping Signal (Low SILQ)

Symptoms: Shades disconnect intermittently or experience slow responses.

Steps to Resolve:

1. Launch Helen Diagnostics and check SILQ values; optimal range is 82+ (Routers above 50)
2. Improve signal by:
   • Repositioning Helen in open air with a clear line of sight
   • Adding powered Zigbee routers between Helen and low-SILQ devices
   • Avoiding placement near interference sources (microwaves, TVs, metal cabinets, tinted/mirrored glass)

Problem: Zigbee Channel Conflict

Symptoms: Flaky connections or entire network dropout.

Steps to Resolve:

1. Go to Integration Settings → Wireless Bridge Settings → Change Zigbee Channel on TRO.Y
   
2. Select channel 15 or 25 to minimize Wi-Fi overlap
   
3. Apply and reboot Helen
4. Re-test SILQ values and monitor with diagnostics

Problem: Devices Randomly Fall Off the Network

Symptoms: Previously working shades disappear or stop responding.

Steps to Resolve:

1. Verify device has not lost power or reset itself
2. Use Helen Diagnostics to confirm signal level before dropout
3. Check for physical obstructions or moved furniture/equipment
4. If not visible: remove from device table and re-pair
5. Add nearby router to support mesh stability

Problem: Commands Delayed or Queued

Symptoms: Motors are slow to respond or commands execute out of order.

Steps to Resolve:

1. Ensure TRO.Y firmware is current
2. Avoid spamming commands from apps, remotes, or integrations
3. Verify SILQ health in diagnostics
4. Check Zigbee Routing Table for clean paths
5. Space out commands slightly to give TRO.Y time to process motor feedback

Environmental & Building Material Factors

• Metal (HVAC ducts, mesh enclosures)
• Stone & Brick
• Mirrored Glass & Film
• Concrete with Rebar

Steps to Overcome:

• Use mesh routing via additional routers to bypass obstructions
• Raise Helen above obstructions
• Consider relocating Helen for better line-of-sight

Advanced Troubleshooting Using MetaGeek Tools

When conventional troubleshooting doesn't identify the problem, Wi-Spy Lucid and Chanalyzer software can reveal hidden sources of interference or misconfigured environments.

When to Use Wi-Spy + Chanalyzer:

• Devices drop with no SILQ explanation
• High command latency despite good signal
• Unknown RF interference suspected

What You Can Do:

• View real-time RF spectrum, including non-Zigbee interference
• Identify overlapping Wi-Fi traffic and sideband lobes
• Map SSID strength and find Wi-Fi dead zones
• Generate reports for integrators or builders

Tools:

• Chanalyzer
• Wi-Spy Lucid
• Wi-Spy Software User Guide

🔌

RS-485 Troubleshooting

▼

RS-485 Diagnostics Video

Motor Not Discovering

Discovery Steps

1. Go to Integration Table
2. Click Start Wired Device Discovery
3. Devices will appear as they're found
4. Click Stop Wired Device Discovery when done
5. Click Accept Edits to save to browser
6. Click Commit Integration Table to save to TRO.Y

Wiring Checklist

• Verify proper termination at both ends of bus
• Check for loose connections
• Use twisted pair cables (CrestNet, Lutron, or Somfy wire preferred)
• Max cable length: 300 feet total
• Check motor has power

💡

Isolate Wiring Issues:

• Temporary cable — run a new cable across the floor to bypass existing wiring
• Direct connection — plug the shade directly into the Janus
• Swap locations — if possible, swap the problem shade with a working shade at a different location

If the shade works with temporary wiring or at a different location, the original wiring is likely the issue.

💡

Best Practice: Divide shades into 4 segments (one per TRO.Y bus port) for best performance. Max 64 shades per port, 256 total per TRO.Y.

Motor Not Responding to Commands

Troubleshooting Steps

1. Check motor power - is the motor powered?
2. Check Integration Table - is motor showing online?
3. Use Test button in Device Table to jog
4. Check for address conflicts - each motor needs unique ID
5. Check motor limits are set correctly

Common Causes

• Motor limits not set (motor won't move past limits)
• Address conflict with another device
• Wiring issue on bus line
• Motor power issue

Motor Issues (Aging/Encoder Problems)

Motors may develop encoder or limit issues that cause them to move only in small increments or not move at all.

Symptoms

• Motor only moves in small increments (jogging slightly then stopping)
• Motor doesn't move at all when commanded
• Motor responds to commands but travel is very limited
• Limits display as 65535 (indicates encoder/limit memory corruption)

Step 1: Try Adjusting Limits

1. Go to Integration Table → Device Table
2. Click Config on the affected motor
3. Click Limits button
4. Check current limit values — if either shows 65535, this indicates corruption
5. Try clicking Adjust next to Upper Limit
6. Use UP/DOWN controls to move shade
7. Click Set to save new limit
8. Repeat for Lower Limit

Step 2: Factory Reset the Motor

If adjusting limits doesn't help, or limits still show 65535:

1. Go to Integration Table → Device Table
2. Click Config on the motor
3. Click Limits button
4. Click Factory Reset button
5. Confirm the reset when prompted
6. Wait for motor to reset (may take 30-60 seconds)
7. Re-set both upper and lower limits after reset
8. Test motor operation

🚫

Important: Factory Reset Erases All Settings
Factory reset will erase upper and lower limits, intermediate positions (favorite positions), and motor address (will need to re-discover). You will need to re-configure the motor after reset.

Intermittent Communication

Systematic Troubleshooting

1. Identify problem motors using Diagnostics Table
2. Isolate Janus units - connect each one individually to TRO.Y bus ports (don't daisy chain)
3. Narrow down faulty motor - disconnect all motors, reconnect one at a time
4. Inspect wiring once fault is located

Wiring Checks

• Proper termination at both ends
• No sharp bends in cables
• Proper grounding - no ground loops
• Continuity test - check for shorts or broken wires
• Cable length - max 300 feet

💡

Pro Tip: Instead of daisy-chaining Janus units, connect each one individually to TRO.Y bus ports. This makes troubleshooting much easier.

Motor Rotation Direction Wrong

If the motor is moving in the wrong direction (up command moves down, or vice versa), you can reverse the rotation in TRO.Y.

Reverse Motor Rotation

1. Go to the Integration Table
2. Click Config next to the motor
3. In the Motor Settings, press the "Direction" button to alternate between Clockwise and Counter-Clockwise
4. Press the "Back" button to leave the Configuration Mode

⚠️

After Changing Rotation: You may need to re-set your limits after changing the rotation direction, as the up/down reference points will swap.

📻

RTS / RF Troubleshooting (Pegasus)

▼

RTS operates on 433.42 MHz frequency.

Range Issues

Typical RTS Range

• Indoors: ~30 feet (varies by obstacles)
• Outdoors: Up to 60 feet in ideal conditions

Range Troubleshooting

1. Check remote batteries - weak battery = short range
2. Test closer - does it work at short distance?
3. Check for interference - metal, thick walls, other RF devices
4. Reposition antenna - extend fully, position vertically
5. Try different remote - rule out faulty transmitter

Common Interference Sources

• Metal objects (cabinets, HVAC ducts)
• Thick walls (concrete, brick)
• WiFi routers, baby monitors, cordless phones
• Wireless security cameras

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Extend Range: If range is insufficient, a Pegasus Smart Repeater can extend the signal. Install it halfway between transmitter and motor.

Pairing Motor to Pegasus

RF Motor Table Pairing

1. Make sure remote is paired to motor and limits are set
2. In Device Table, click Config on Pegasus
3. Click RF Motor Table
4. Put motor in pairing mode (see below)
5. Click RF Pair for desired channel - motor will jog
6. Click RF Test to confirm
7. Label the channel and click Save

Putting Motors in Pairing Mode

• Somfy 30 Series (LV/Wirefree): Hold Program button on remote until jog, then hold Motor Head button until jog
• Somfy 50 Series (LV): Hold Program button on remote until jog
• SI KAOS: Hold STOP button on remote for 5 seconds until jog
• Alpha: Tap RED button on motor head - jog, then UP+DOWN quickly, then STOP 8 times - jog

Learning a Remote to Pegasus

Compatibility Modes

Select the correct mode in Pegasus Config:

• Somfy: Somfy/Olibra remotes
• Alpha: Alpha remotes
• SI KAOS: SI KAOS remotes
• Lutron: Lutron Pico remotes

Learning Remote Steps

1. In Device Table, click Config on Pegasus
2. Click RF Remote Table
3. Click Learn (button turns yellow)
4. Press program button on remote
5. Remote ID will appear when learned
6. Select target for the remote
7. Click Send Target to Device

Remote Program Buttons

• Somfy: Press program button on back of remote
• Alpha: UP+DOWN together, then STOP 8 times quickly
• SI KAOS: Hold UP button for 7 seconds
• Lutron Pico: Hold any button for 7 seconds

Ghost Signals (Motors Moving Without Command)

Possible Causes

• Nearby devices on 433 MHz (car remotes, baby monitors)
• Other RTS motors with same address
• Stuck button on remote
• Third-party automation triggering schedules
• Voltage spikes on power line

Troubleshooting Steps

1. Power cycle motor - disconnect for 30 seconds
2. Clear programming - perform full reset on motor
3. Reprogram with single trusted remote
4. Isolate interference - turn off nearby RF devices
5. Check automation - review schedules in TRO.Y, Bond, or control system
6. Remove batteries from unused remotes

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Use RF Scanner: An RF scanner can detect unknown signals around 433 MHz. Monitor for spikes when ghost signals occur.

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Integration Troubleshooting

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Most Integrations Require Telnet Setup First: Control4, Crestron, Bond, Savant, URC, and most other systems require Telnet/JSON Server to be configured in TRO.Y before integration. Josh AI and Lutron do NOT require Telnet setup.

ℹ️

Telnet Connection Limit: TRO.Y only supports 1 Telnet connection at a time. If using Bond Bridge Pro with another control system, integrate Bond into TRO.Y and use a 3rd party driver to control Bond.

Telnet/JSON Server Setup

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Recommendation: Use Static IP or MAC reservation on TRO.Y and 3rd party processor for stability.

Telnet Setup Steps

1. Click Integration Settings
2. Click Show on Telnet/JSON Server Settings
3. Select TCP
4. Set Telnet port (default: 23)
5. Enter Username and Password
6. Click Submit
7. Restart TRO.Y

Verify Connection: When connected, TRO.Y Dashboard will show "Good Connection" in System Status under Telnet Server.

Control4 Issues

Common Problems

• Can't discover devices: Verify Telnet credentials match between TRO.Y and C4 driver
• No 2-way feedback: Run Measure Travel Time action on each blind driver
• Connection drops: Check for IP changes; use Static IP or DHCP reservation

Crestron Issues

Common Problems

• 64 shade limit: Crestron Home extension supports maximum 64 shades per TRO.Y. For larger projects, use SIMPL programming with Telnet API.
• Extension not connecting: Verify TRO.Y IP, username, and password are correct
• Shades not showing: Ensure shades are committed to Integration Table in TRO.Y

Josh AI Issues

Josh AI uses auto-discovery to find TRO.Y on your network. No Telnet/JSON setup is needed.

ℹ️

Important: Currently Josh AI will not import groups from TRO.Y, and RTS motors connected via Pegasus.

If TRO.Y Not Auto-Discovered

1. Go to System Setup → Configure Devices
2. Click Add Integration
3. Search for and select the Shade Innovations logo
4. Enter TRO.Y IP address, press Reset button, click Next
5. If still not connecting, check network settings and power cycle both devices

Bond Bridge Pro Issues

Setup Steps

1. Open the Bond app → My Devices → Select Bond → Advanced Settings → Network Info (note IP)
2. Open browser and enter Bond's IP followed by /troy (e.g., http://192.168.1.100/troy)
3. Enter the TRO.Y IP address and click Save
4. In TRO.Y, enable Telnet/JSON Server with username and password
5. Reboot both TRO.Y and Bond Bridge Pro

Lutron Issues

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Compatible Systems Only: TRO.Y integrates with QSC, RadioRA 2, RadioRA 2 Select, and Caseta Pro. NOT compatible with QSX or RadioRA 3.

Setup Requirements

1. Enable Telnet on Lutron: In Lutron app → Tools → Advanced → Integration → Enable Telnet Support
2. Configure TRO.Y Telnet Client: Integration Settings → Telnet Client Settings → Enable → Enter Lutron processor IP, Port 23, credentials (default: lutron / integration)
3. Configure Telnet Client Table for button mappings

General Integration Troubleshooting

• Verify network settings - Both devices on same network/VLAN
• Power cycle both devices after configuration changes
• Check firewall rules - Port 23 (Telnet) must be open
• Confirm TRO.Y firmware is current
• Test Telnet connection using a terminal application (PuTTY, Terminal)