TRO.Y 2: Programming Guide

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Section 1

Finding the TRO.Y GUI	Basic Setup	Adding Shades to TRO.Y
With a Network On a Windows  On a Mac Without a Network  On Windows On a Mac Troubleshooting	Updating Firmwares Network Settings User Interface Password System Time/Date Settings Creating a 485 Back-up Loading a Site File	Discovering RS485 Shades RS485 Configuration Discovering Zigbee Shades and Smart Plugs Adding the Helen Coordinator  Adding Zigbee Routers Adding Zigbee Shades Zigbee Configuration Zigbee Network Configuration Adding RTS Shades with Pegasus Adding the Pegasus to TRO.Y Adding RTS Shades

Section 2

Creating Groups, Scenes and Events	Remotes and Keypads	3rd Party Integration
Creating a RS485 Group Creating a Zigbee Group Creating a RTS Group Creating a Supergroup Creating a Scene Creating an Event	Pairing a remote to Pegasus to control shades Pairing a Somfy Remote Pairing an SI KAOS Remote Pairing an Alpha Remote Pairing a Lutron Pico Adding DecoFlex Keypad Programming the DecoFlex Keypad Using the GPIO Adding a Sensor	Telnet/Json Server Settings in TRO.Y Bond Bridge Pro Lutron Control 4 Crestron Home Crestron SIMPL Savant URC

Section 3

Miscellaneous	Troubleshooting
Creating a Site File / Backup Loading a Site File TaHoma/Link ProZ Integration 1 Way Serial Control System Integration ID Advanced Programming Protocols HTTP Commands Installing the TRO.Y Video Vault	Zigbee Troubleshooting Knowing your environment Helen Diagnostics Zigbee Channels Helen Coordinator Won't Initialize RS-485 Troubleshooting General Troubleshooting RS-485 Diagnostics RTS Troubleshooting General Troubleshooting Troubleshooting Ghost Signals

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Step 1: Finding the TRO.Y Web Interface (GUI)

🔴 : If your network is not set up, click here for instructions to access the TRO.Y GUI

1. Finding the IP Address Using Windows Command Prompt

Step 1: Open Command Prompt

• Click the Search icon (bottom left of your screen).

• Type CMD.

• Click Command Prompt to open it.

  [Insert Picture: Windows Search with "CMD" typed]

Step 2: Ping the Device

• In the Command Prompt, type: ping troy

• Press Enter.

• You’ll see the current DHCP IP address for TRO.Y / 2.

  

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2. Viewing MAC Addresses Using Command Prompt

Step 1: Open Command Prompt Again

• (If not already open) repeat the steps above to open CMD.

Step 2: Run ARP Command

• In the Command Prompt, type: arp -a

• Press Enter.

• A list of IP addresses and their associated MAC addresses will appear, TRO.Y's mac address will start with: 70:B3:D5

  

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3. Finding TRO.Y / 2 Using Universal Plug-and-Play (UPnP) on Windows

Step 1: Open File Explorer

• Click the File Explorer icon (yellow folder) on your taskbar.

Step 2: Go to Network

• In the left-hand panel, click on Network.

Step 3: Look for TRO.Y / 2

• Find SI_TRO.Y listed under Other Devices.

  

Step 4: Open TRO.Y / 2

• Double-click the TRO.Y / 2 icon to open it in your web browser.

OR

• Right-click the TRO.Y / 2 icon and select Properties to view its IP address.

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4. Finding MAC Address Using Terminal on Mac

Step 1: Open Terminal

• Click the Launchpad icon in the Dock.

• In the search field, type Terminal.

• Click on Terminal to open it.

Step 2: Run ARP Command

• In Terminal, type:

• Press Return.

• Look for the entry associated with TRO.Y / 2 to find its MAC address.

  

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5. If You Can't See TRO.Y / 2 in Network Devices

You may need to adjust your Windows Advanced Sharing Settings.

Step 1: Open Control Panel

• Click the Search icon.

• Type Control Panel and open it.

Step 2: Navigate to Advanced Sharing Settings

• Go to:

  Control Panel > Network and Internet > Network and Sharing Center > Advanced sharing settings

Step 3: Enable Sharing Settings

Make sure these are turned on:

• Network Discovery

• File and Printer Sharing

You can now skip to the next step

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Discovering TRO.Y without a Internet access (without DHCP Server)

Items Needed:

• TROY2
• Computer with an Ethernet port, or USB to Ethernet adapter.
• 2x Ethernet Cables
• POE Injector
• (Optional) Helen for Zigbee Control, Pegasus for RTS

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Step 1:

• Connect the POE Injector to a power source and plug two Ethernet Cables into the two ports of the POE Injector.
• Connect the Ethernet Cable from the “POE” port, into the TROY 2 “POE” labeled port.
• Connect the Ethernet Cable from the “LAN” port, into your computer or ethernet

  adapter.

• Turn off your computer’s WIFI.

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Step 2: WINDOWS

• On your computer, go to the network settings, and change your IP on your network adapter that your TROY is plugged into from DHCP, to MANUAL.
• Change your IP address to 169.254.169.X, with X being anything from 1-250.
• Change the Subnet Mask to 255.255.255.0
• Click the save button to save your changes.

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Step 2b: MAC

On your computer, go to your system preferences, then Network settings.

1. Click on the network adapter that your Troy is plugged into. Change the IP settings from DHCP to MANUAL.
2. Change your IP Address to 169.254.169.X, with X being anything from 1-250.
3. Change the Subnet Mask to 255.255.255.0
4. Click apply to save your changes.

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Step 3:

• Now, using a small tool or paperclip, press the reset button located on the front of the TROY unit, as shown here.
  • The red LED should start flashing after pressing the button.

• Open a web browser, and in the web address field, put 169.254.169.254 and press enter.
  • If everything is set up correctly, this will take you to your TROY’s webpage.

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TROUBLESHOOTING:

• Turn off Wi-Fi and ensure the only active internet adapter is the one used for connecting to TROY.
• When connecting, press the Reset button on the front of the TROY and confirm the red LED is flashing.
• Double-check your IP address and subnet mask for any typos.
• Power-cycle your TROY and attempt to connect again.
• Open Command Prompt (Windows) or Terminal (Mac) and enter:
  • ping troy or ping 169.254.169.254
  • If you receive a reply, your computer can see TROY, and you should be able to connect via a browser.
  • If no reply or the command fails, your computer is currently unable to detect TROY.

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Basic Setup

BACK TO TOP

Best Practices for System Integration:

When configuring an SI shade/screen system, data is stored across multiple devices, including motors, keypads, and gateway devices, as well as the web browser used to configure TRO.Y / 2. During commissioning, slight delays may occur based on device communication.

To prevent data loss:

✔ Commit data to TRO.Y / 2 and other devices before leaving an unfinished commissioning process.
✔ Create a site backup to safeguard your work.
✔ Avoid closing or navigating away from the browser before saving to TRO.Y / 2 or exporting a site file, as this could result in lost data currently stored in the browser.

⚠️ : Always use the "Back" Button, and not the browser's back button.

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Step 2: Updating TRO.Y's Firmware

Click Here for Latest Firmware

1. Press the System Settings at the top of the screen.
   
2. Scroll all the way to the bottom and press the Show button next to Firmware Updates.
   
3. Click “Choose File” and select the TRO.Y firmware file you downloaded and saved on your PC.
4. Press the “Reset” button on the front of the TRO.Y unit, ensuring the red LED flashes.
   
5. Click “Submit” to start the upload.
6. Once the firmware is successfully uploaded, click the “System Restart” button above the Firmware Update section to reboot TRO.Y.

• Success: If you see “result”: “good” in the Results box, the firmware upload was successful.
• Failure: If you see “result”: “fail”, the firmware upload was unsuccessful.
  

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If a firmware update fails, tap the Reset Button (Security Bypass Mode) on the TRO.Y again, then press the Submit Button.

🔴 Important: Do not Power Off the TRO.Y or leave the GUI while firmware is being updated.

• If successful, it will show a "Result Good"

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Step 2b: Updating Helen's Firmware

Click Here for Latest Firmwares

1. Press the Integration Settings Button at the top of the screen.
   
2. Press the Show button next to Wireless Bridge Settings to open the menu.
3. Please push the reset button on TRO.Y 2

   

4. Click on the Choose File and browse to a valid /gbl file .

⚠️ : If the update goes quickly, it did not take.  Just repeat the process, it should take a few minutes to update.

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Step 3: Network Settings

💡: If you are controlling the TRO.Y with a 3rd Party Control System it is recommended to set the TRO.Y to Static IP

1. Press the System Settings at the top of the screen.
   
2. Turn DHCP on/off
3. Configure Static IP, Subnet, and Gateway settings
4. Scroll down and Restart the TRO.Y by clicking the Restart button

💡 Tip: If using a Static IP, it's best to reserve the MAC address in your router settings for stability.

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Step 4: User Interface Password (Optional)

Here, you will set the User Interface password.

• This password will allow users to access the TRO.Y dashboard, including connection status and diagnostic information.
• To unlock the full Troy menus and features, the password must be entered on the dashboard.

1. Press the System Settings at the top of the screen.
   
2. Enter the desired password and press Submit.

⚠️ Important: SI Support cannot reset or recover lost passwords.

⚠️ If you forget your password, tap the Security Bypass button to unlock access for 5 minutes then refresh your browser, and you will now have access to the full menus.

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Step 5: System Time Settings

System Time Settings allow system time, date and location to be entered for use with events and scenes.

💡 Tip: Setting the time is based on the time and date settings of the PC connected to Troy. You may need to enable Daylight Savings to get an accurate time.

1. Press the System Settings at the top of the screen.
   
2. Scroll down and press the Show button for the System Time Settings

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Adding Shades to TRO.Y

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Adding RS-485 Shades	Adding Zigbee Shades and Smart Plugs	Adding RTS Shades with Pegasus

Step 1: Discovering RS-485 Shades

1. Select the Integration Table
   
2. Click the "Start Wired Device Discovery" button to begin scanning for RS-485 devices connected to any RS485 BUS OUT ports on TRO.Y 2.
   
   
   
   
3. As devices are found, they will automatically appear in the device table.
4. The discovery process will continue until you click the yellow "Stop Wired Device Discovery" button.
5. Clicking on the “Accept Edits” button will save all discovered devices to the Browser.
   • If you wish to discard your changes made, click the “Discard Edit” button.
6. When finished configuring your devices, click the “Back” button to return to the Device Integration Table.
7. In order to save all your changes to TROY, you will need to hit the yellow “Commit Integration Table” button.
8. The button will turn green and say "Table is Committed" when saved.

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Step 2: RS-485 Motor Configuration

1. Clicking on the motor “Config” button will bring you to the Device Configuration menu.
2. RS485 motor configuration has 4 menus:
   • Properties - Motor Info, Motor Label, Motor Rotation, and Motor Speeds (If applicable).
   • Limits - Setting or Adjusting Limits, and Factory Resetting the motor.
   • Presets - Assigning Preset Positions.
   • Groups - Adding a motor to a Group
3. Motor movement controls allow you to adjust the motor.
   
4. Click “Refresh” button to see current position.

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RS-485 Motor Configuration - Properties

1. Click "Properties" to access the menu.
   • Here, you’ll see the Node ID, firmware version, serial number, and motor type (if available).
2. You can also adjust the label, motor rotation, and speeds if supported.
   ⚠️: If limits are set, the motor will need to be reset before changing the motor rotation
3. Click "Submit" to save your changes.

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RS-485 Motor Configuration - Limits

✅: Your shades came with limits set, if you need to adjust the limits, follow these instructions

1. Click "Limits" to enter the menu.
   • Here, you can adjust the upper and lower limits and see the current positions.
2. Click "Adjust" to modify limits.
3. Use the controls to move the motor to the desired position.
4. Click "Set" to save the new limit or "Quit" to exit without saving.
5. You can also factory reset the motor, which erases all settings.

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RS-485 Motor Configuration - Presets

1. Click "Presets" to open the menu.
2. Set up to 8 presets using % values or arrows.
3. Click "Set Standard Presets" to auto-fill three evenly spaced presets.
4. Click "Send Presets to Device" to save them to the motor.
5. Click "Go To" to move the motor to any saved position.

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Adding Zigbee Devices

⚠️: If you purchased your SI Eco-System with your shades then your TRO.Y, Helen Coordinator and Shades will come pre-configured.

⚠️: The Helen Coordinator will be identified by a Pink Sticker on the Box.

✅: If you shades are pre-configured, Click Here to skip to the Next Step

Step 1: Adding the Helen Coordinator

💡 Tip: Make sure your Helen Coordinator is directly plugged into the Helen Port on the TRO.Y and no more than a 50' run.

1. Click “Show” to start the Telnet Server.
2. Select "Helen Bridge"
3. Click “Submit” to save your settings.
4. Restart TRO.Y
5. Under the Wireless Bridge Settings, press the Create Zigbee Network button.
   • After a few seconds the PAN ID will populate.

• The refresh button only updates the Helen configuration data.
• When Helen is ready to configure you will see the Helen is Online in the Helen Comm State and or the Dashboard.
• This will also show the current Helen Firmware version and Device ID.

💡 Tip: This screen will only appear if you have a HELEN connected to the Helen port

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Step 2: Adding Routers

BACK TO TOP

💡Tip: Always set up and install your Zigbee Routers first before adding motors. This ensures a strong and stable Zigbee network, preventing connectivity issues later.

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Helen as a Router	Somfy Smart Plug	Smart Outlet	Smart Light Switch	Smart Outdoor Plug

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Adding a Helen Router:

1. On your TROY, go to the Device Table
2. Click "Open Zigbee Pairing." (Make sure you already have a Helen set up as a Zigbee Coordinator.)
   • The button will open the Zigbee network and turn Yellow.
     
   • Power up the Helen you want to use as a Zigbee Router (must not be a coordinator).
   • You can use:
     • The included PoE Injector
     • A Low Voltage Power Supply (5-48V, not included)
3. Press and hold the Pair button until the LEDs flash quickly, then release it.

• The Helen should now appear in the Device Table—just name it, and it will start strengthening your Zigbee Mesh Network.

• After pairing Zigbee devices:

  1. Click “Close Zigbee Pairing.”
  2. Click “Save Edits.”
  3. Go to the Integration Table and click “Commit Integration Table” to save to TROY.
• To view device routing, go to Wireless Bridge Settings and click "Generate Zigbee Route Graph."

🔴 : If the LEDs are on but blink off every 2.5 seconds, you may have mistakenly connected a Helen that's already set as the Coordinator. Simply unplug it and connect it to the Helen port on TRO.Y.

🔴 :  If the LEDs are off but flash on every 2.5 seconds, the Helen isn't set up as a router yet. In TRO.Y2, go to the Device Integration table and click "Open Zigbee Pairing." Then, hold the Helen's pairing button until the LEDs flash quickly, then release it. Once the LEDs stay solid, your router is ready and building the mesh.

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Adding a Somfy Smart Plug:

1. On your TROY, go to the Device Table and click "Open Zigbee Pairing." (Make sure you already have a Helen set up as a Zigbee Coordinator.)
   • The button will open the Zigbee network and turn Yellow.
     
2. Press and hold the button on the right side of the Smart Plug for 5-10 seconds until the LED turns solid red.
3. Then, release the button—the LED will start flashing orange and green, indicating pairing mode.

• The Smart Plug should now appear in the Device Table—just name it, and it will start strengthening your Zigbee Mesh Network.

• After pairing Zigbee devices:

  1. Click “Close Zigbee Pairing.”
  2. Click “Save Edits.”
  3. Go to the Integration Table and click “Commit Integration Table” to save to TROY.

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Adding a Smart Outlet:

1. On your TROY, go to the Device Table and click "Open Zigbee Pairing." (Make sure you already have a Helen set up as a Zigbee Coordinator.)
   • The button will open the Zigbee network and turn Yellow.
     
2. Press and hold the button on the front of the outlet for 5-10 seconds until the LED flashes green.

• The Smart Plug should now appear in the Device Table—just name it, and it will start strengthening your Zigbee Mesh Network.

• After pairing Zigbee devices:

  1. Click “Close Zigbee Pairing.”
  2. Click “Save Edits.”
  3. Go to the Integration Table and click “Commit Integration Table” to save to TROY.

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Adding a Smart Light Switch:

1. On your TROY, go to the Device Table and click "Open Zigbee Pairing." (Make sure you already have a Helen set up as a Zigbee Coordinator.)
   • The button will open the Zigbee network and turn Yellow.
     
2. When is powered on for the first time, the switch enters discovery mode automatically. To enter manually, press the UP button 10 times until the blue LED appears.

• The Smart Light Switch should now appear in the Device Table—just name it, and it will start strengthening your Zigbee Mesh Network.

• After pairing Zigbee devices:

  1. Click “Close Zigbee Pairing.”
  2. Click “Save Edits.”
  3. Go to the Integration Table and click “Commit Integration Table” to save to TROY.

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Adding a Smart Outdoor Plug:

1. On your TROY, go to the Device Table and click "Open Zigbee Pairing." (Make sure you already have a Helen set up as a Zigbee Coordinator.)
   • The button will open the Zigbee network and turn Yellow.
     
2. Unplug the device
3. Hold the push button
4. Plug it back in while still holding the button
5. Release the button after plugging in.

• The Smart Outdoor Plug should now appear in the Device Table—just name it, and it will start strengthening your Zigbee Mesh Network.

• After pairing Zigbee devices:

  1. Click “Close Zigbee Pairing.”
  2. Click “Save Edits.”
  3. Go to the Integration Table and click “Commit Integration Table” to save to TROY.

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Step 3: Adding Zigbee Shades (Nano and Niño)

💡 Tip:  If you are moving a project from a different Zigbee Coordinator (ex. TaHoma, Link ProZ, or TaHoma Switch) to Helen, you MUST FIRST remove the motor from the other APP before moving it to Helen.

1. On your TROY, go to the Device Table and click "Open Zigbee Pairing." (Make sure you already have a Helen set up as a Zigbee Coordinator.
   • The button will open the Zigbee network and turn Yellow.
     
2. Now you can put the motor into "Discovery Mode", by pressing and holding the shades motor head button for 2 (Down/up) Jogs.
   • Nano Somfy Motors will Flash Amber LED when in Discovery Mode.
   • Niño SI Motors will have a Solid Red LED when in Discovery Mode.

•  

• The Shade will jog once and should now appear in the Device Table—just name it, and it will be a part of your Zigbee Mesh Network.

• After pairing Zigbee devices:

  1. Click “Close Zigbee Pairing.”
  2. Click “Save Edits.”
  3. Go to the Integration Table and click “Commit Integration Table” to save to TROY.

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Motors in Device List

💡: Each Motor in the device list will have the following options:

DELETE - This will remove the shade from the Device Table

CONFIG - This will enter the motor's configuration to set limits, change motor rotation, or add to a Group.

TEST - This will Jog the shade to help identify

UP/STOP/DOWN - Basic control of the shade

GO % - Go to a specific %

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Motor Config - Setting Limits

✅: Your shades came with limits set, if you need to adjust the limits, follow these instructions

1. Press the CONFIG button to enter the motors Configuration Mode.
   
   💡 : This will show the Motors Name, Native ID, Battery %, Motor Position and Motor Controls.
   
   
2. Press the LIMITS button to open Limit Setting Mode.
3. Press the "Adjust" button next to the Upper or Lower Limit. Use the buttons that appear to move the Shade/Screen to its limit, then press "Set" to save the limit.
4. Press the "Back" button to leave the Configuration Mode.

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Motor Config - Motor Rotation

1. While in the Motors Configuration Mode, under the Motor Settings, press the "Direction" button to alternate between Clockwise and Counter-Clockwise.
   
2. Press the "Back" button to leave the Configuration Mode.

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Query Helen for Connected Devices

✅: If a device was previously part of the Zigbee Network and it disappeared, or if you purchased your Eco-System with the Shades they will be pre-configured from the factory.

1. On your TROY, go to the Device Table and click "Query Helen for Connected Devices." (Make sure you already have a Helen set up as a Zigbee Coordinator.)
   • The button will open the Query for Connected Devices will turn Yellow.
2. The device will show in the Device Table, and can then be re-named.

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Zigbee Network Configuration

• Create a Network – Click "Create New Zigbee Network" to start a new wireless network. The Zigbee Network ID (PAN ID) will appear next to the button.
• Change Network Channel – Select a channel from the dropdown menu and click "Change Existing Network Channel" to apply (this takes about 10–15 seconds).

• Check Status – After creating the network, ensure the red, green, and blue LEDs on the Helen device are solid (not flashing).
• Destroy Zigbee Network – Click "Leave Existing Zigbee Network" if you need to disconnect.

🔴 Important: Don't Destroy the network if you have devices paired or don’t want to start over!

• Generate Zigbee Routing Graph - This will generate all the Zigbee nodes that have been paired with the Helen, and the corresponding Router (or parent) relationship.

Easily View Your Zigbee Network

• The Helen of TRO.Y 2 (Zigbee Coordinator) is always at the top, with each Zigbee node listed below it.
• Mesh Routers (including additional Helen devices) appear under the coordinator, with end-point nodes listed under each router.
• Click the three lines at the bottom right to expand the display for larger systems.
• A CSV file is automatically generated and can be downloaded from TRO.Y 2 for use in Excel or other spreadsheet programs.

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Adding RTS Shades to TRO.Y with Pegasus

Step 1: Adding Pegasus to TRO.Y

1. Connect the Pegasus to TROY via the RS485 bus-line using:
   • Any of the 4 Bus Out ports on TROY, or
   • A Janus/Suite XVI connected to TROY.
2. Start Discovery – Click the "Start Wired Device Discovery" button in the Device Integration Table.
3. Label & Save – Once Pegasus appears, give it a label and click "Save Edits."
4. Configure – Click "Config" to adjust settings.
5. Here, you have four options, we will be using the RF Motor Table for this section.

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Step 2: Adding Shades in the RF Motor Table

⚠️: RF Motor Table is only available in the Somfy, Alpha, and SI Screens / SI KAOS configuration modes.

Program up to 16 channels – each channel controls multiple motors with the same commands.

1. Make sure your Remote is paired and limits are set.
2. Click on the Config of the Pegasus.
3. Click on the RF Motor Table
4. Put the motor in pairing mode (follow motor instructions, click here)
5. Click RF Pair for the desired channel – the motor will jog to confirm.
6. Test by clicking RF Test – the motor should jog.
7. Label the channel and click Save to store it in Pegasus.
   • The motors will now show up in the Device Table.
8. To remove a motor, click Delete and confirm.

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How to put the motors into pairing mode

Somfy 30 Series Low Voltage or Wirefree	Somfy 50 Series Low Voltage	Somfy 50 Series AC - Line Voltage	SI KAOS	Alpha
Push and HOLD the Programming Button on the back of the remote until the shade Jogs Once. Push and HOLD the Motor Head Button until the Shade Jogs Once.	Push and HOLD the Programming Button on the back of the remote until the shade Jogs Once.	Push and HOLD the Programming Button on the back of the remote until the shade Jogs Once.	Push and HOLD the STOP button on the remote for 5 seconds until the Shade Jogs Once.	Tap the RED button on the Motor Head and the shade will Jog Once. Quickly press the UP and DOWN buttons, the quickly press the STOP button 8 times, and the Shade will Jog Once.

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Section 2

Creating Groups, Scenes and Events	Remotes and Keypads	3rd Party Integration
Creating a RS485 Group Creating a Zigbee Group Creating a RTS Group Creating a Supergroup Creating a Scene Creating an Event	Pairing a remote to Pegasus to control shades Pairing a Somfy Remote Pairing an SI KAOS Remote Pairing an Alpha Remote Pairing a Lutron Pico Adding DecoFlex Keypad Programming the DecoFlex Keypad Using the GPIO Adding a Sensor	Telnet/Json Server Settings in TRO.Y Bond Bridge Pro Lutron Control 4 Crestron Home Crestron SIMPL Savant URC

BACK TO TOP

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Creating Groups, Scenes and Events

Creating an RS-485 Group	Creating a Zigbee Group	Creating an RTS Group	Creating a Supergroup

Creating an RS-485 Group

⚠️ : Only like devices can be in the same group.  If you are using multiple communication types, check out the Creating Super Groups article.

In the Integration Table:

1. Click "Group Table."
2. Click "Create Group."
3. Enter a label
4. Select "RS485" from the dropdown.
5. Click "Accept Edits" to save.

In the Integration Table or Group Table:

1. Find the group you want to create or edit.
2. Click the "Config" button.

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If Creating a New RS-485 Group:

1. Check the Boxes in the "Add Device" column of the shades you would like to add to a group.
2. Click the "Save Changes to Group" Button to save.
3. From here you can jog the Group by pressing the "Group Test" button, or control the group.
4. Click the "Back" button to return the the Device Table.

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If editing an existing RS-485 Group:

In the Integration Table:

1. Click "Group Table".
2. Click the "Config" button of the Group you want to edit.
3. .Once in the Group Configuration click the "List Devices in Group" Button
   • After a few seconds the shades already in the group will begin to populate.
4. Add or Remove the shades to edit the group.
5. Click the "Save Changes to Group" Button".
6. Click the "Back" Button to return to the Device Table.

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Creating a Zigbee Group

⚠️ : Only like devices can be in the same group.  If you are using multiple communication types, check out the Creating Super Groups article.

In the Integration Table:

1. Click "Group Table."
2. Click "Create Group."
3. Enter a label
4. Select "Wireless" from the dropdown.
5. Click "Accept Edits" to save.

In the Integration Table or Group Table:

1. Find the group you want to create or edit.
2. Click the "Config" button.

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If creating a New Zigbee Group

1. Check the Boxes in the "Add Device" column of the shades you would like to add to a group.
2. Click the "Save Changes to Group" Button to save.
3. From here you can jog the Group by pressing the "Group Test" button, or control the group.
4. Click the "Back" button to return the the Device Table.

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If editing an existing Zigbee Group

In the Integration Table:

1. Click "Group Table".
2. Click the "Config" button of the Group you want to edit.
3. .Once in the Group Configuration click the "List Devices in Group" Button
   • After a few seconds the shades already in the group will begin to populate.
4. Add or Remove the shades to edit the group.
5. Click the "Save Changes to Group" Button".
6. Click the "Back" Button to return to the Device Table.

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Creating an RTS Group

Program up to 16 group channels – all motors in a group respond together.

🔴: You must create and Name an RS-485 group in the Group Table before creating the RTS Group.

In the Integration Table:

1. Click "Group Table."
2. Click "Create Group."
3. Enter a label
4. Select "RS485" from the dropdown.
5. Click "Accept Edits" to save.
6. Click the "Back" button to return the Integration table.

In the Integration Table:

1. Click the "Config" button next to the Pegasus.
2. In the Pegasus Config, Click the "RF Motor Table Button"
3. Next to the RF Group you are programming, select the RS-485 Group you created from the drop down.
4. Click the "Save Tx Table" button

💡Pro Tip: Use the Config button for a quick way to add groups to motors.

View all 16 programmed motor channels from the RF Motor Table, in this table.

1. Click Pair/Unpair to add or remove motors from an RF group – no pairing mode needed.
2. Click Test RF Group to confirm motors were added.
3. The Group Member checkbox is just for reference, manually check or un-check as you are adding or removing shades from the group.
   • Check the box when the shade is added to the group.
   • Un-check the box when the shade is removed from the group.
4. Click the "Back to TX Group table" Button
5. Click the "Save Tx Table" Button

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Creating a Super Group

A Super Group is a combination of communication types, an RS-485 Group, a Zigbee Group, and a RTS Group that will trigger simultaneously.

In the Integration Table:

1. Click on the "Device Table" button.
2. Click the "Super Group Table"  button.
3. Click "Create Super Group" to add a new super group.
4. Name the group.
5. Select targets (RS485, Zigbee, or Plus One devices).
6. Click "Accept Edits" when finished.
7. Click the "Back" button to return to the Aggregate Integration Table
8. Click "Commit Table" to save changes.

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Creating a Scene

💡: Scenes are preset command sequences triggered by events or third-party controls, sending specific commands to designated targets.

How to Create a Scene:

1. Click “Create Scene.”
2. Enter a scene label and Integration ID (or use the auto-generated ID from TRO.Y)
3. Click “Show Config” to open the command menu (up to 8 commands).
4. Select commands from the dropdown list, enter any needed parameters, choose targets, and set delays if required.
5. Need more than 8 commands? A scene can trigger another scene for unlimited commands.

💡 Tip: If controlling Zigbee motors or groups with Zigbee motors, add at least a 6-second delay between commands for smooth operation.

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Creating an Event

💡: Events are a control command(s) that trigger (or start) a user scene at a designated time or occurrence.

💡: Scenes must be created before setting up an event.

How to Create an Event:

1. Click “Create Event.”
2. Enter a label for the event.
3. Select a scene to trigger.
4. Choose a time or occurrence for activation.
5. Click Save to finalize or Discard to cancel.

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Remotes, Keypads, GPIO and Sensors

BACK TO TOP

Step 1: Adding Pegasus to TRO.Y

1. Connect the Pegasus to TROY via the RS485 bus-line using:
   • Any of the 4 Bus Out ports on TROY, or
   • A Janus/Suite XVI connected to TROY.
2. Start Discovery – Click the "Start Wired Device Discovery" button in the Device Integration Table.
3. Label & Save – Once Pegasus appears, give it a label and click "Save Edits."
4. Configure – Click "Config" to adjust settings.

 There are four RF Compatibility Modes to choose from:

• Somfy - Somfy/ Olibra/ RF Control
• Alpha - KAOS Alpha Motors
• Lutron - Lutron Pico Remote control
• SI Screens / SI KAOS - SI Screens / SI KAOS motor and remote control

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Step 2: RF Remote Table

Select the Integration Table.

Somfy

SI KAOS

Alpha

Lutron Pico

Somfy Motors:

✅:  Select Somfy Compatibility mode from the Drop Down, use this table to add Somfy/Olibra remotes, keypads, and sensors.

1. Open the RF Remote Table and click Learn (button turns yellow).

2. Press the program button on the remote.
3. If successful, the Learn LED will stop flashing, and the Remote ID will appear.
4. Choose a remote target for the learned remote.
5. Click Send Target to Device to finalize.

To remove a remote, click Forget.

💡Pro Tip:  Some devices require opening the case or using a paper clip to access the programming button.

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Alpha:

✅:  Select Alpha Compatibility mode from the Drop Down, use this table to add Alpha remotes.

1. Open the RF Remote Table and click Learn (button turns yellow).

2. Press the UP and DOWN buttons together, then immediately press the STOP button 8 times rapidly
3. When paired, the Learn button turns gray, and the Remote ID appears.
4. Select a remote target for the learned remote.
5. Click Send Target to Device to finish.

To remove a remote, click Forget.

💡Pro Tip:  Some devices require opening the case or using a paper clip to access the program button.

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Lutron (Pico):

✅:  Select Lutron Compatibility mode from the Drop Down, use this table to add Lutron Pico remotes.

⚠️ : This only learns directly from a Pico remote, and does not require a Lutron System

1. Open the RF Remote Table and click Learn (button turns yellow).
2. Hold any button on the Pico remote for 7 seconds.
3. If successful, the Learn LED stops flashing, and the Remote ID appears.
4. Click Config to set button functions.
5. Click Forget to remove a remote.

💡Pro Tips:

• Use Clone to copy settings to multiple remotes.
• If learning fails, try using button #1 and hold for 7+ seconds.
• The Learn mode times out after 60 seconds if nothing is programmed.

Configuring Button Actions

1. Select targets (Devices, Groups, or Scenes).
2. Choose the command action for each button.
3. Enter any required data (e.g., IP address or motor position %).
4. Click Send Remote Settings to Device to save.
5. To reset, click Refresh Table to clear selections.

💡Pro Tip:  Not all Pico remotes have the same button options. Refer to the guide below for details.

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SI Screens/SI KAOS:

✅:  Select SI KAOS mode from the Drop Down, use this table to add SI KAOS remotes.

1. Open the RF Remote Table and click Learn (button turns yellow).
2. Push and HOLD the UP button for 7 seconds
3. When paired, the Learn button turns gray, and the Remote ID appears.
4. Select a remote target for the learned remote.

5. Click Send Target to Device to finish.

To remove a remote, click Forget.

💡Pro Tip:  Some devices require opening the case or using a paper clip to access the program button.

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RS-485 Keypad Configuration

BACK TO TOP

Step 1: Discovering the Keypad:

In the Integration Table:

1. Click the "Start Wired Device Discovery" button to begin scanning for RS-485 devices connected to any RS485 BUS OUT ports on TRO.Y 2.
   
2. As devices are found, they will automatically appear in the device table.
3. The discovery process will continue until you click the yellow "Stop Wired Device Discovery" button.
4. Clicking on the “Accept Edits” button will save all discovered devices to the Browser.
5. If you wish to discard your changes made, click the “Discard Edit” button.
6. When finished configuring your devices, click the “Back” button to return to the Device Integration Table. In order to save all your changes to TROY, you will need to hit the yellow “Commit Integration Table” button.
7. The button will turn green and say "Table is Committed" when saved.

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Step 2a: Configuring for a Preset Selection Keypad (Target Destination Mode)

💡:Target Destination mode will allow you to set the "Presets" to an individual shade, or group of shades and control them with the 3 command buttons (UP, DOWN and STOP).

• Check "Configure as Target Destination Keypad" box.
• Select a target (Preset) for buttons 1-5 (Motors, Groups, or Super Groups).
  • An Amber LED next to each button on the keypad shows the selected target.
• By default, buttons 6-8 are set to STOP, DOWN, and UP for the chosen target.
  • These defaults can be changed to any valid keypad command.
• Click "Submit Configuration to Keypad" to save changes (only modified buttons are updated).

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Step 2b: Configuring for a Standard Programmable Keypad

1. Click "Config" on the keypad to open the settings.
2. The current button setup will load automatically.
3. Select the buttons you want to program (up to 8).
   
   💡Pro Tip: Special attention should be made on the number & position of buttons on the keypad you are programming to determine which button slot you need to configure.
   
   
4. Select the button you want to configure.
5. Each button can have different commands for Press, Hold, Release, or Sequence (with different targets if needed).
   • Press: Sends the command when the button is pressed.
   • Hold: Sends the command after holding for 0.2 seconds.
   • Release: Sends the command when the button is released.
6. Repeat for all buttons you want to configure.
7. Click "Submit Configuration to Keypad" to save changes (only modified buttons are updated).

Keypad Sequence Mode:

• A button can be set to cycle through up to three commands each time it's pressed.
• Commands change in this order:
  • Press → Action 2
  • Hold → Actions 1 & 3
  • Release → Action 4
• Each press moves to the next action in the sequence
• Valid targets include:
  • Motors
  • Groups
  • Super Groups

1. Check the box labeled "Sequence"
2. Select the commands for: 
   • Action 2
   • Action 1&3
   • Action 4
3. Select the "Command Target" from the drop down
4. Repeat for all buttons you want to configure
5. Click "Submit Configuration to Keypad" to save changes (only modified buttons are updated)

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Keypad Command List:

• MOVE UP – Sends target to upper limit
• MOVE DOWN – Sends target to the lower limit
• STOP – Sends target the stop movement command
• MOVE TO PRESET # – Sends target to IP # specified in the command data field
• MOVE TO NEXT HIGHER PRESET – Sends target to next IP#
• MOVE TO NEXT LOWER PRESET – Sends target to previous IP#
• MOVE TO % - Sends target to a specified % in the command data field
• DESIGNATE TARGET - Specifies which motor or group the command is sent to
• RUN SCENE - Triggers pre-programmed Scene
• ABORT SCENE - Cancels triggered Scenes

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GPIO on Pegasus

GPIO:

In the Integration Table:

1. Click the "Config" button next to the Pegasus.
2. In the Pegasus Config, Click the "GPIO & Misc Functions" Button
   
   💡: Assign GPI/O inputs to one or more targets.
   
   
3. Select the shade or group of shades from the list
4. Select the Command from the list
   • CC Plus / 12v (low) / IR / UP
     • Contact Closure + : UP
     • 12v Trigger (low): UP
     • IR: UP
   • CC Minus / 12v (high) / IR / DOWN
     • Contact Closure -: DOWN
     • 12v Trigger (High): DOWN
     • IR: DOWN
   • CC Plus and Minus / IR / STOP
     • Contact Closure +/-: STOP
     • IR: STOP

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Adding a Sensor

To add a Sub GHz sensor (ex. Somfy Eolis Wind Sensor)

In the Integration Table:

1. Click the "Config" button next to the Pegasus.
2. In the Pegasus Config, Click the "GPIO & Misc Functions" Button
3. Click Learn (Learn LED flashes)
4. Press the sensor’s program button.
   
5. Select a Sensor Target from the dropdown.
6. Click Send GPIO Setting to Device to save.

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3rd Party Integration

BACK TO TOP

Telnet/Json Settings in TRO.Y

✅:  The Telnet/Json Server Settings allow third-party control systems to communicate with TRO.Y.

⚠️ : Only 1 Telnet connection can be used on the TRO.Y, if integrating the Bond Bridge Pro, and a 3rd Party Control System you will Integrate the Bond into TRO.Y and use a 3rd Party Driver to control the Bond.

Click Here for 3rd Party Bond Bridge Pro Drivers

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How to Set Up Telnet for TCP (IP Control):

1. Click on the "Integration Settings" button.
   
2. Click “Show” on the Telnet/Json Server Settings.
3. Select "TCP" 
4. Choose a Telnet port (default is 23).
5. Enter a Username and Password.
   ✅: This will be the same User and Password entered into the 3rd Party Drivers.
6. Click “Submit” to save your settings.
7. Restart TRO.Y

IMPORTANT: Restart TRO.Y after making changes for them to take effect.

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✅: Click on the 3rd Party System you are using for a Guide

Bond Bridge Pro	Control 4	Crestron	Lutron
Savant	RTI Coming Soon	Elan Coming Soon	URC

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Integrating Bond Bridge Pro

✅: Make sure the Telnet/Json Settings are set in TRO.Y

✅: It is recommended to use a Static IP, or MAC reservation, or both on the TRO.Y and 3rd Party processor.

In your Web Browser

1. Download the Bond Home App from the App Store
2. Create an Account
   💡: It is recommended to use the end users credentials.
3. Once logged in, press the + at the top right, and add your Bond Bridge Pro
4. In your web browser, enter the Bond Bridge's IP address followed by a /troy and click Enable.

💡Pro Tip: You can find the Bond's IP address in the Bond App

1. Select the Bond Bridge Pro in the Device List
2. Click the "Advanced Settings"
3. Click on "Network Info"
   
4. Enter your TRO.Y 2 IP address, port 23, and Telnet username/password you entered in the Telnet/Json Settings of TRO.Y
5. Click Save
6. Restart the TRO.Y
7. Power cycle your Bond Bridge Pro.
   1. Ensure TRO.Y 2 and BBP are connected.
   2. Open the TRO. Y 2 Dashboard.
   3. Confirm the Telnet Server shows Good Connection.

   

8. Open the Bond app and swipe down to refresh the page, and your shade will start populating.

⚠️ : If you add a shade at a later time, once added into TRO.Y just swipe down in the Bond app to refresh and the new shade will appear.

⚠️ : If you delete a shade from TRO.Y you must also delete it in the Bond App, it will not delete automatically.

To Delete a shade from the Bond app

1. Select the Shade, and press the 2 switches icon in the top right of the screen.
2. Press the 3 Dots on the top right of the screen.
3. Press the "Remove Device" Button.
   

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Integrating Control 4

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Network Settings

Adding Drivers

Gateway Driver

Blind Driver

Blind Group Driver

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✅: Make sure the Telnet/Json Settings are set in TRO.Y

✅: It is recommended to use a Static IP, or MAC reservation, or both on the TRO.Y and 3rd Party processor.

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When the Control 4 Gateway driver is setup, you will see a "Good Connection" in the TRO.Y's Dashboards System Status.

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C4 Composer - Network Settings

1. In the Connections tab under System Design, double-click the Screen Innovations Troy Gateway.
2. Enter the TRO.Y's IP address and press Close.
            
3. In the Gateway Driver you will see the Operational Mode show: OK

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C4 Composer - Adding Drivers

1. Search the Drivers for Screen Innovations, there will be 3 drivers to select and install and label.
   • Screen Innovations Troy Gateway - (Install only one instance of this Driver)
   • Screen Innovations Blind - (Install one driver for each individual shade in the system)
   • Screen Innovations Blind Group - (Install one driver for each shade group in the system)

Download the latest versions of the drivers here 

.                                               

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C4 Composer - Gateway Driver

1. Enter the Gateway Username and Password used in the Telnet/Json Server Settings of the TRO.Y
2. Select the ACTIONS tab and press the Discover Devices Button

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C4 Composer - Blind Driver

1. In the Blind Name drop down, select the shade for this driver.
2. Select the ACTIONS tab, and press the Measure Travel Time button.
   • THIS IS REQUIRED FOR 2 WAY FEEDBACK
   • This will move the shade to calculate the travel time, and will show in seconds.

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C4 Composer - Blind Group Driver

1. In the Blind Group drop down, select the Shade Group (created in TRO.Y)
2. In the Group Master Blind, select on shade in that group to be the Master, usually the largest shade of the group.
3. Select the ACTIONS tab and press the Measure Travel Time Button.
4. THIS IS REQUIRED FOR 2 WAY FEEDBACK
5. This will move the shade group to calculate the travel time, and will show in seconds.

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Integrating Crestron HOME

Click Here for Crestron SIMPL

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Driver Setup

Shade Driver

Shade Group Driver

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✅: Make sure the Telnet/Json Settings are set in TRO.Y

✅: It is recommended to use a Static IP, or MAC reservation, or both on the TRO.Y and 3rd Party processor.

Crestron Home - Driver Setup

⚠️ : You only need one instance of the platform driver. This will create 16 blind / group extension drivers that you can later configure to control a blind or group.

1. In Crestron Home Setup on the “Pair Devices” screen.
2. Select Drivers and wait for the spinner to stop spinning to allow drivers to update.
3. Select: Platform
   
4. Select: Screen Innovations
   
5. Select a room and select Troy Gateway to install the driver in the room.
6. Enter the IP and port of the gateway, and the username and password (as entered when you login to the web interface of the gateway).
7. Port is 23
8. Leave Requires Authentication selected
9. Select OK
   
10. Leave Advanced Support blank.
11. Select OK.
    
12. The driver status should now show Online.
    
    

    ---

13. When the driver connects, it will automatically create 64 shade drivers in a folder that can be added to different rooms.
    
14. Select the folder and add a device to a room.
    
15. Click OK on the Installation settings leaving the Enables Configuration Mode check box unticked.
    

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Crestron Home - Shade Driver

To control a blind:

1. Deselect group control toggle, and select the individual blind to control in the dropdown.
2. Click Save

Shade Controls

Having saved the configuration in the touch panel config screen, thereafter all users will be presented with shade controls.

• Slider toggles - for adjusting the group/shade levels and a toggle to fully open/close the shade.
• Presets - To save a preset, adjust sliders to desired level, and click Save Position to save to one of 4 presets.
• There are 4 preset buttons on the controls page to recall the presets.

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Crestron Home - Shade Group Driver

The Shade Extension driver supports the following functionality.

• Blind and group configuration touch panel screen
• Blind / group touch panel controls
• Programming of events and actions

When you first add a shade driver to a room, if you open a touch panel user interface, and select the shade extension device you will be presented with a screen to configure the blind or group selection for that room.

To control a group:

1. Select group control toggle and select the group to control in the dropdown.
2. Set the blind count (number of blinds in group), and then choose the individual blinds in the group.
3. THIS MUST MATCH THE GROUP CONFIGURATION EXACTLY AS SETUP IN THE TROY GATEWAY, OTHERWISE THE GROUP CONTROL/FEEDBACK WILL NOT WORK PROPERLY.
4. Click Save

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Integrating Crestron SIMPL

✅: Make sure the Telnet/Json Settings are set in TRO.Y

✅: It is recommended to use a Static IP, or MAC reservation, or both on the TRO.Y and 3rd Party processor.

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Integrating Savant

✅: Make sure the Telnet/Json Settings are set in TRO.Y

✅: It is recommended to use a Static IP, or MAC reservation, or both on the TRO.Y and 3rd Party processor.

⚠️: When using the Somfy UAI+ Profile to integrate with TRO.Y, the motor direction can be reversed in the Savant App.  You will just need to reverse the motor direction in TRO.Y and it will work normally in Savant.

More Coming...

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Integrating URC

✅: Make sure the Telnet/Json Settings are set in TRO.Y

✅: It is recommended to use a Static IP, or MAC reservation, or both on the TRO.Y and 3rd Party processor.

More Coming...

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Integrating Lutron

🔴 : TRO.Y 2 can only integrate with Lutron QSC, Radio RA2, Radio RA2 Select, and Caseta Pro.  QSX, and Radio RA3 are not yet compatible, and integrated via 3rd Party Control System.

💡: This video shows from an older TRO.Y firmware, the instructions are the same, however the location of the Telnet Client Table is now under the Telnet Client Settings as shown in the instructions below.

⚠️ : The Lutron system must be setup, and any Lutron keypads/Pico's must be added to the Lutron program prior to TRO.Y 2 Integration.

⚠️ : The default user and password for Lutron is:

• User: lutron
• Password: integration

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If using Radio RA2 Select or Caseta Pro

1. Configure the Lutron RA2 Select App
2. Launch the Lutron Caséta and RA2 Select App
   
3. Tap the Tools (gear icon) → Go to Advanced / Integration
4. Enable Telnet Support
   

⚠️ Note: RA2 Select supports only one Telnet socket. Only one third-party app (like TRO.Y) can be connected at a time.

The Telnet Client Settings are usually used for third-party keypads.

How to Set Up Telnet Client (Lutron) in TRO.Y

1. Click “Enable” to start the Telnet Client.
2. Enter the IP address and TCP port.
3. Set a Username and Password.
4. Click “Submit” to save your settings.
5. Click “Restart” to reboot TRO.Y / 2 and apply the changes.

Telnet Client Action Table:

Use this feature to capture third-party control commands and create Phantom Button Triggers.

1. Click “Telnet Client Action Table” to access the Telnet Client Table.
2. Here, you can create, capture, edit, or delete button actions.

How to Capture Commands

1. Connect to the third-party system using the network/serial connection from the Client Settings page.
2. Create or Capture – Click "Create Action" to set up a new action manually or "Capture" to grab a button command from the Telnet server (15 seconds per command). Make sure the server is online and configured in Integration Settings.
3. Enter Details – Add the Device ID (third-party controller/repeater) and Button ID (button number).
4. Choose an Action – Select Press, Hold, or Release for the button’s behavior.
5. Assign a Command – Pick a command from the list and enter any required data.
6. Select a Target – Choose motors, Zigbee Edge Routers, groups, or super groups.
7. Commit Changes – Click "Commit Action Table to TRO.Y / 2 Device" to save.

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Section 3

Miscellaneous	Troubleshooting
Creating a Site File / Backup Loading a Site File TaHoma/Link ProZ Integration 1 Way Serial Control System Integration ID Advanced Programming Protocols HTTP Commands Installing the TRO.Y Video Vault	Zigbee Troubleshooting Knowing your environment Helen Diagnostics Zigbee Channels Helen Coordinator Won't Initialize RS-485 Troubleshooting General Troubleshooting RS-485 Diagnostics RTS Troubleshooting General Troubleshooting Troubleshooting Ghost Signals

BACK TO TOP

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Reports and Back up:

 

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Reports

⚠️ Important: Site File will only Backup 485 Devices, Wireless Devices will not be backed up.

1. Click the "Report" button to open the Integration Report menu.
2. From here, you can create, delete, save, and load site files and reports.
3. Reports are saved as .csv files, which work with most spreadsheet programs.
4. These reports include all system settings, devices, and group lists for easy documentation.
5. Click "Create Report / Site Backup" to start the process. It may take 1-2 minutes, depending on your system size.
6. A progress bar will show the status of the file creation/backup.

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Loading Site Files

🔴 Important: Loading a Site File into TRO.Y / 2 will overwrite all settings.

1. Wireless bridges may take up to 2 minutes to load—be patient.
2. Do not close the browser until the process is complete.
3. After loading, commit the integration table to save changes.
4. TRO.Y / 2 may need to reboot during this process.

Steps to Load a Site File:

1. Click "Choose File" and select your site backup file.
2. (Optional) Check "Apply to RS485 devices only" if you're updating a single RS485 motor.
3. Click "Open" to start the process.
4. A pop-up will ask you to restart TRO.Y / 2—click OK to continue.
5. TRO.Y / 2 will begin loading the site file.
6. If the number of wireless devices in the site file doesn’t match the wireless bridge, a warning will appear—click OK to proceed.

Matching Devices and Groups:

1. Match live devices and groups with those in the site file using the dropdown menu.
2. Click "Commit Matches" when done.
3. Continue until the status bar confirms the site load is complete.
4. Go to the Aggregate Table to verify all devices and settings are loaded correctly.

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TahHoma/Link ProZ Integration

BACK TO TOP

Wireless Bridge Settings - Link ProZ / TaHoma / TaHoma Switch

1. Open the Integration Settings
   
2. Click “Show” to start the Telnet Server.
3. Select "Link Pro / TaHoma Bridge"
4. Click “Submit” to save your settings.
5. Restart TRO.Y
6. Enter the IP address for the Link ProZ, TaHoma, TaHoma Switch
7. Default Port: 44100

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1 way Serial Control (RS232)

How to Set Up Telnet for Serial Control: 

1. Click “Show” to start the Telnet Server.
2. Select "Serial Port"
3. Enter "Baud Rate", "Parity", and "Stop Bits"

Default TRO.Y / 2 Serial Settings:

• Baud Rate - 4800-56K
• Control bit – 8
• Parity –None
• Stop Bits - 1 

💡 Tip: Serial port data output (WHT/BLUE) is the transmit (TX) from (TRO.Y / 2 DCE) on pin 5 Serial port data input (GRN) is the receive (RX) to (TRO.Y / 2 DCE) on pin 6

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System Integration ID

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Advanced Programming

BACK TO TOP

Click Here for HTTP Commands

Protocols

General Notes:

• Adding the key "seq" to a command requests position updates for as long as the position continues to change.
• The "seq" number is arbitrary and can be used to reference a specific motor or group. For example, the controller could assign a seq value of 1 to motor 123456, and any position report with seq=1 can be assumed to correspond to motor 123456.
• The seq value must be less than 0x1000.
• Position reports are sent every 5 seconds and continue until the motor position stops changing. The final report will include the key/value pair "eot": true.
• From the controller’s perspective, "Groups" and "Super Groups" function the same way.
• Data is exchanged over a simple TCP connection. The port number is configurable but defaults to the Telnet port (23).
• Heartbeat: If more than 70 seconds pass without Troy receiving any data, the connection times out, and Troy will drop the TCP connection.
• The "id" number should be unique for every message sent. An incrementing value that rolls over at 0xffff is a good choice.

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Troy Device Communication Guide

ID Request: System

Requests the unique integration ID of the Troy device.

Send:

json

CopyEdit

{"method":"status.intid","id":12037}

Response:

json

CopyEdit

{"result":{"integrationID":"ABCDEF123456"}, "id":12037}

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Motor "Ping" Requests

Returns a list of registered motors.

General Motor Ping

Note: This does not indicate whether devices are online.

Send:

json

CopyEdit

{"method":"sdn.status.ping","params":{"targetID":"*"},"id":12037}

Response:

json

CopyEdit

{"result":["066666","0628C5","0628C6","0628C7","0628C8","0628C9","0628CA","0628CB","0628CC","0628CD"],"id":12037}

Motor Ping (Using Wildcard Domain)

Note: SDN Domain replaced with *.

Send:

json

CopyEdit

{"method":"*.status.ping","params":{"targetID":"*"},"id":11657}

Response:

json

CopyEdit

{"result":["000001","000002","000003","000004","000005","000006","000007","000008","0628CD"],"id":11657}

Single Motor Ping

Note: This is generally not useful.

Send:

json

CopyEdit

{"method":"sdn.status.ping","params":{"targetID":"000001"},"id":58}

Response:

json

CopyEdit

{"result":["000001"],"id":58}

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Group "Ping" Requests

Returns a list of registered groups.

General Group Ping

Note: SDN Domain replaced with *.

Send:

json

CopyEdit

{"method":"*.status.ping","params":{"groupID":"*"},"id":11657}

Response:

json

CopyEdit

{"result":["000501","000502","000553","000504","000505","000506","000007","FFFFF0","FFFFF2"],"id":11657}

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INFO Requests

Motor INFO Request

Send:

json

CopyEdit

{"method":"sdn.status.info","params":{"targetID":"066666"},"id":12037}

Response:

json

CopyEdit

{"result":{"type":"motor","nativeID":"0628C4","label":"MY Label Here3","assignedID":"066666","statusAvailable":false}, "id":12037}

Group INFO Request

Send:

json

CopyEdit

{"method":"sdn.status.info","params":{"targetID":"FFFFF2"},"id":120}

Response:

json

CopyEdit

{"result":{"type":"group","nativeID":"rts.*","label":"All RTS Devices","assignedID":"FFFFF2","statusAvailable":false}, "id":120}

Super Group INFO Request

Send:

json

CopyEdit

{"method":"sdn.status.info","params":{"targetID":"FFFFF0"},"id":120}

Response:

json

CopyEdit

{"result":{"type":"superGroup","targetList":["FFFFF1","FFFFF3","FFFFF2"],"label":"All Devices","assignedID":"FFFFF0","statusAvailable":false}, "id":120}

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Motor Movement Commands

Move Motor Down

Note: Position reports are spaced 5 seconds apart.

Send:

json

CopyEdit

{"method":"sdn.move.down","params":{"targetID":"000001","seq":3},"id":815}

Response:

json

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{"result":true, "id":815} {"method":"sdn.status.position","params":{"seq":3,"position":0}} {"method":"sdn.status.position","params":{"seq":3,"position":81}} {"method":"sdn.status.position","params":{"seq":3,"position":100}} {"method":"sdn.status.position","params":{"seq":3,"position":100,"eot":true}}

Note: The "seq" number is arbitrary and can be used to track specific motors or groups.

Move Group Up (No Position Updates)

Send:

json

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{"method":"sdn.move.up","params":{"groupID":"000502","seq":12},"id":889}

Response:

json

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{"result":true, "id":889}

Move Group Down (No Position Updates)

Send:

json

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{"method":"sdn.move.down","params":{"groupID":"000502","seq":12},"id":889}

Response:

json

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{"result":true, "id":889}

Stop Group Movement

Send:

json

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{"method":"sdn.move.stop","params":{"groupID":"000502","seq":12},"id":890}

Response:

json

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{"result":true, "id":890}

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Preset (IP) Commands

Move to Next Preset (Lower Number IP)

Send:

json

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{"method":"sdn.move.ip.next","params":{"targetID":"000001","seq":3},"id":1722}

Response:

json

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{"result":true, "id":1722} {"method":"sdn.status.position","params":{"seq":3,"position":49}} {"method":"sdn.status.position","params":{"seq":3,"position":25}} {"method":"sdn.status.position","params":{"seq":3,"position":25,"eot":true}}

Move to Previous Preset (Higher Number IP)

Send:

json

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{"method":"sdn.move.ip.prev","params":{"targetID":"000001","seq":3},"id":1729}

Response:

json

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{"result":true, "id":1729} {"method":"sdn.status.position","params":{"seq":3,"position":4}} {"method":"sdn.status.position","params":{"seq":3,"position":25}} {"method":"sdn.status.position","params":{"seq":3,"position":25,"eot":true}}

Move to Specific IP

Send:

json

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{"method":"sdn.move.ip","params":{"targetID":"000001","num":3,"seq":33},"id":1729}

Response:

json

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{"result":true, "id":1729} {"method":"sdn.status.position","params":{"seq":33,"position":25}} {"method":"sdn.status.position","params":{"seq":33,"position":75}} {"method":"sdn.status.position","params":{"seq":33,"position":75,"eot":true}}

Motor Position Queries

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Query Motor Position (With seq)

Send:

json

CopyEdit

{"method":"sdn.status.position","params":{"targetID":"000001","seq":3}, "id":73}

Response:

json

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{"result":25, "id":73} {"method":"sdn.status.position","params":{"seq":3,"position":25}} {"method":"sdn.status.position","params":{"seq":3,"position":25,"eot":true}}

Query Motor Position (Without seq)

Send:

json

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{"method":"sdn.status.position","params":{"targetID":"0628CC"}, "id":73}

Response:

json

CopyEdit

{"result":0, "id":73}

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HTTP Commands:

Important Notice on Sending HTTP Get Commands to TRO.Y / 2

🔴 : Be careful when sending any HTTP Get commands to TRO.Y / 2, as incorrect characters can damage your system’s site file or disrupt operations. Always backup your site file before sending any commands to avoid potential issues.

Supported Motor Commands:

• UP
• DOWN
• STOP

Command Format:

http://###.###.###.###/troy.cgi?cmd=70&str1=XXXXXX&str2=$$$$

Where:

• ###.###.###.### is a valid IPv4 address (e.g., "192.168.0.100" or "10.10.0.100").
• XXXXXX is a 16-bit node ID on one of TRO.Y / 2’s RS485-bus lines, in a 6-character alphanumeric format (e.g., "1001003" or "1A0113").
• $$$$ is the valid ASCII command (e.g., "up", "down", "stop") for the motor.

🔴 Important: Before sending commands, ensure that your network is set up correctly, and your site file is backed up.

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Here are some simple examples of commands you can use:

• UP Command:
  http://192.168.1.149/troy.cgi?cmd=70&str1=001003&str2=up

• STOP Command:
  http://192.168.1.149/troy.cgi?cmd=70&str1=001003&str2=stop

• DOWN Command:
  http://192.168.1.149/troy.cgi?cmd=70&str1=001003&str2=down

Just replace the IP and node ID with your own, and use the command you need (up, stop, or down).

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Troubleshooting

Zigbee Troubleshooting	RS485 Troubleshooting	RTS Troubleshooting
Knowing your environment Helen Diagnostics Zigbee Channels Helen Coordinator Won't Initialize	General Troubleshooting RS-485 Diagnostics	General Troubleshooting Troubleshooting Ghost Signals

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Zigbee Troubleshooting

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Additional Resources:
Zigbee Mesh Network & Troubleshooting Guide

Zigbee Mesh Design Guide

Knowing your Zigbee Network, and the Environment it's in:

Zigbee 3.0 operates on the 2.4 GHz frequency, which is also used by Wi-Fi, Bluetooth, and other wireless devices. This overlap can lead to interference. Here are the most common causes:

1. Wi-Fi Interference

• Overlapping Channels: Wi-Fi channels 1, 6, and 11 (commonly used) overlap with Zigbee channels 11-22.
• High Wi-Fi Traffic: A busy Wi-Fi network can crowd the 2.4 GHz band, making it harder for Zigbee signals to get through.

2. Bluetooth Devices

• Bluetooth operates in the same 2.4 GHz range and uses frequency hopping, which can disrupt Zigbee communications.

3. Microwave Ovens and TV's

• Microwaves and TV's generate electromagnetic noise around 2.45 GHz, which can interfere with Zigbee signals.

4. Cordless Phones & Baby Monitors

• Some older models use 2.4 GHz and can create interference similar to Wi-Fi.

5. Metal Objects & Thick Walls

• Metal surfaces (like refrigerators, filing cabinets, or mirrors) can reflect or absorb Zigbee signals.
• Concrete, brick, or dense walls weaken Zigbee signals as they try to pass through.

6. Fluorescent & LED Lights

• Some poorly shielded fluorescent lights and LED power supplies can emit radio frequency noise that disrupts Zigbee.

7. Overcrowded Zigbee Network

• Too many Zigbee devices on a single channel without proper spacing can cause network congestion.

How to Reduce Zigbee Interference

✔ Change Zigbee Channel – Use a channel that doesn't overlap with busy Wi-Fi networks (Zigbee 15, 20, or 25 are often good choices).
✔ Optimize Wi-Fi Settings – Use Wi-Fi on 5 GHz instead of 2.4 GHz when possible.
✔ Increase Distance – Keep Zigbee hubs and devices away from Wi-Fi routers, Bluetooth devices, and microwaves.
✔ Use More Zigbee Routers – Zigbee is a mesh network, so adding powered Zigbee devices (like smart plugs or bulbs) helps strengthen the network.

This graph illustrates the relationship between Zigbee channels and Wi-Fi channels in the 2.4 GHz frequency range. Here’s how they interact:

1. Wi-Fi Overlaps with Zigbee:

   • Wi-Fi uses channels 1, 6, and 11, each covering a wide range of frequencies (shown in red).
   • These Wi-Fi signals overlap with many Zigbee channels, which can cause interference.

2. Best Zigbee Channels to Avoid Wi-Fi Interference:

   • Zigbee channels 15, 20, and 25 are positioned between major Wi-Fi channels, reducing interference.
   • These are the best choices for a reliable Zigbee network.

3. Why Avoid Overlapping Channels:

   • If Zigbee operates on channels like 11, 12, 13, 17, 18, or 19, it overlaps significantly with Wi-Fi and may suffer performance issues.

4. Higher Zigbee Channels (25 & 26):

   • These channels have the least interference but may have lower power due to regulatory restrictions.

1. Check Your Wi-Fi Channels

• Log into your Wi-Fi router and check which channel it's using (usually under wireless settings).
• Most routers use Wi-Fi Channels 1, 6, or 11, which overlap with Zigbee.
• You can also use a Wi-Fi analyzer app (like "WiFi Analyzer" for Android or "NetSpot" for PC/Mac) to see which Wi-Fi channels are most crowded.

2. Select a Low-Interference Zigbee Channel

• Zigbee channels 15, 20, and 25 are usually the best because they have less overlap with Wi-Fi.
• Here’s how Zigbee channels align with Wi-Fi:
  • Zigbee 11-14 = Overlap with Wi-Fi Channel 1 (Bad choice)
  • Zigbee 15, 16 = Mostly clear, slight overlap with Wi-Fi Channel 1
  • Zigbee 20, 21 = Mostly clear, slight overlap with Wi-Fi Channel 6
  • Zigbee 25 = Minimal interference (best if your devices support them)

3. Change Your Zigbee Channel

• Change Network Channel – Select a channel from the dropdown menu and click "Change Existing Network Channel" to apply (this takes about 10–15 seconds).

4. Test & Monitor Performance

• After changing the channel, check if your Zigbee devices respond faster and more reliably.
• If you still experience issues, try moving devices away from Wi-Fi routers and metal objects.

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TRO.Y Tools to help diagnose Zigbee Issues

Troubleshooting Zigbee Networks Using Screen Innovations Helen Diagnostics & Routing Table

To effectively diagnose and resolve Zigbee network issues in Screen Innovations TRO.Y 2, you can combine insights from both the Helen Diagnostics Table and the Routing Table. Here’s how:

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Step 1: Identify Offline or Unresponsive Devices

• Use the Helen Diagnostics Table to check if a device is offline ("X" in On/Offline column).
• If offline, cross-check the Routing Table to see if the device is still listed.
  • If it’s missing: The device may have been removed or lost connection.
  • If it’s listed but has a weak link: The connection may be unstable.

✅ Solution:

• Power cycle the device and refresh the tables.
• Ensure the device is within range of a router or the coordinator.
• If still offline, re-pair the device with TRO.Y 2.

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Step 2: Check Signal Strength & Connectivity Issues

• Look at the SILQ (SI Link Quality) column in Helen Diagnostics
  • A low SILQ value means weak connectivity.
• In the Routing Table, check if the device is connected to a weak or distant parent router.

✅ Solution:

• Move the device closer to a stronger router.
• Add a Zigbee router (e.g., powered motor or repeater) between the device and its parent.
• Change Zigbee channels if there’s interference from Wi-Fi or other 2.4GHz devices.

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Step 3: Verify Parent-Child Relationships

• In Helen Diagnostics, check the Parent column to see which router the device is connected to.
• In the Routing Table, confirm that the parent device is active and has a strong signal.
  • If a device is connected to a weak or overloaded router, communication may be slow or unreliable.

✅ Solution:

• Power cycle the child device to force it to reconnect to a stronger router.
• If a router has too many devices, add an additional router to balance the load.

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Step 4: Confirm Power & Battery Status

• In Helen Diagnostics, check the Power column:
  • If a device is running on low battery, it may disconnect randomly.
  • If an AC/DC device shows the wrong power status, it may have wiring issues.

✅ Solution:

• Replace low batteries or check power connections.
• Ensure devices are properly wired to AC/DC power.

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Step 5: Look for Routing Bottlenecks or Broken Paths

• The Routing Table can show if devices are overloading a single router or using a weak path to the coordinator.
• If multiple devices rely on one weak router, they may experience delayed or dropped commands.

✅ Solution:

• Add routers to distribute the load.
• Re-pair devices to create better routing paths.
• Move key routers to a centralized location for better coverage.

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Step 6: Test Communication & Fix Unresponsive Devices

• In Helen Diagnostics, use the Test RF Group button to check if the device responds.
• If the device doesn’t respond, check if its route in the Routing Table is stable.

✅ Solution:

• If the route is broken, remove and re-pair the device.
• Use Zigbee "heal" (power cycle routers to allow devices to find better connections).
• Refresh both tables after changes to verify improvements.

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Step 7: Reduce Zigbee Interference

• If multiple devices show low SILQ values, it could be Wi-Fi or Bluetooth interference.
• Check if Zigbee channels overlap with Wi-Fi (especially Wi-Fi channels 1, 6, 11).

✅ Solution:

• Change the Zigbee channel in TRO.Y 2 settings.
• Keep Zigbee devices away from Wi-Fi routers and large metal objects.

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By using both Helen Diagnostics & the Routing Table together, you can:
✅ Find offline devices
✅ Identify weak signals
✅ Balance device connections
✅ Resolve power issues
✅ Improve overall Zigbee performance

This method ensures stronger connectivity, faster communication, and a more reliable Zigbee mesh network in TRO.Y 2.

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When your Helen Coordinator won't Initialize

🔴 Important: Connect the Helen Coordination directly to the Helen port on the TRO.Y 2

🔴 Important: DO NOT use the supplied POE Injector.

• • The supplied POE Injector is only used to power Helen's being used as a Router

Check the PAN ID

• • Navigate to Wireless Bridge Settings in the TRO.Y2 web interface.

  • Look at the PAN ID value:

• If it displays "0000", the Zigbee network has not been created.
  Click the Create Zigbee Network button.
  The PAN ID should change to a random 4-digit combination (letters/numbers).

 

🔴: If the PAN ID does not update, try power cycling TRO.Y2 and repeating the steps.

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 RS-485 Troubleshooting

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General Troubleshooting Steps for RS-485 Devices:

RS485 is a robust communication protocol, but physical and configuration issues can disrupt communication. Here are general practices for troubleshooting:

Check Wiring & Connections:

• Verify Proper Termination: RS485 networks need proper termination at both ends of the bus to avoid reflections and data corruption.

• Inspect Cables:

  • Make sure the cables used are designed for RS485 communication (twisted pair cables, CrestNet, Lutron or Somfy wires are preferred).
  • Inspect for any physical damage, sharp bends, or loose connections in the wiring that could lead to communication failures.

• Proper Grounding:

  • Ensure that the RS485 devices are properly grounded to avoid ground loop issues.
  • Grounding issues can cause communication problems and data noise.

• Cable Length:

  • RS485 has a maximum recommended cable length, typically up to 300 feet, depending on baud rate and system configuration. If the cable is too long, the signal may degrade, leading to communication failures.

Verify RS485 Settings:

• Device Address Conflicts:
  • Check that no two devices on the bus have the same address. Conflicting addresses will prevent proper communication.

Test with Known Working Devices:

• If you have spare devices or a simple setup, swap out devices to see if the issue persists, helping isolate the faulty device or wiring.

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Using the RS-485 Diagnostics Table in TRO.Y

The Diagnostics Table helps troubleshoot communication and device status issues. Here’s how to use each field for troubleshooting:

• Native ID – The unique node ID assigned to the motor. If missing, the motor may not be properly discovered.
• Integration ID – The ID that TRO.Y assigns for third-party integration. A mismatch here could cause integration failures.
• Label – The device name. Ensure this is correctly assigned to identify devices easily.
• Type – The type of device (e.g., motor, sensor). If incorrect, there may be a configuration issue.
• Discovery – Shows the status of device discovery. If a device isn't discovered, check wiring, power, and RS485 termination.
• Status – Indicates whether the device is online. If offline, verify power, wiring, and communication settings.
• Port – Displays which BUS port on the TRO.Y the device is connected to. If the wrong port is assigned, communication may fail.
• Test Button – Jogging the shade helps confirm communication. If the test fails, check power, addressing, and wiring.

Use this table to quickly diagnose connection, discovery, and communication problems on your TRO.Y RS485 network.

• Identify Problem Motors or Wiring – Use the diagnostics table along with the number of devices and their assigned ports to pinpoint issues. If a motor is not responding, compare its status with other devices on the same bus.

• Isolate Issues in Multi-Janus Setups – Instead of daisy-chaining multiple Janus controllers, connect each one individually to the Troy’s bus outputs. This allows you to test each Janus separately, making it easier to locate the problem.

• Narrow Down the Faulty Motor – Once you’ve identified a problematic Janus, disconnect all motors and reconnect one at a time, checking the diagnostics table after each addition. This method isolates the exact motor or connection causing the issue.

• Inspect Wiring, Connections, and Terminations – Once the faulty motor or connection is found, check all wiring points, terminations, and physical connections. Loose or incorrect terminations can cause RS485 communication failures.

• Perform a Continuity Test – To rule out wiring issues, perform a continuity test on the RS485 wiring. This helps detect any shorts, broken connections, or interference that could be disrupting communication.

By systematically isolating devices and verifying wiring integrity, you can quickly diagnose and resolve RS485 communication issues in the Troy & Janus setup.

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RTS / RF Troubleshooting 

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RTS (Radio Technology Somfy) operates on a 433.42 MHz frequency, and range issues can be caused by interference, obstacles, weak signal strength, or antenna positioning. Follow these steps to diagnose and resolve range problems:

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General Troubleshooting

1. Check Basic Range Limitations

• The typical RTS range is:
  • 30 feet indoors (varies depending on walls and interference).
  • Up to 60 feet outdoors in ideal conditions.
• If your range is significantly shorter, continue troubleshooting.

2. Test Direct Line of Sight

• Stand closer to the motor and try controlling it.
• Move directly in front of the receiver to test if obstacles are reducing the range.
• If the motor works fine at short distances but fails further away, signal interference or obstructions may be an issue.

3. Check for Interference

• Common sources of interference include:
  • Metal objects (large appliances, HVAC ducts, metal cabinets).
  • Thick walls (especially concrete, brick, or metal-reinforced walls).
  • Other RF devices (Wi-Fi routers, baby monitors, cordless phones, wireless security cameras).
• Solution:
  • Move RTS remotes away from interfering devices.
  • If the motor or receiver is near metal objects, try repositioning it.
  • Turn off nearby RF devices temporarily and retest the range.

4. Check Remote Control Batteries

• A weak battery can cause range issues. If the remote only works at close range:
  • Replace the battery (most RTS remotes use a CR2430 or CR2032 coin cell battery).
  • Ensure the battery contacts are clean and secure.

5. Reposition the Antenna on the RTS Receiver

• Somfy motors have built-in antennas, but external RTS receivers may have an exposed wire as an antenna.
• Tips for better reception:
  • Ensure the antenna is fully extended (not bent or coiled).
  • Position the antenna vertically for optimal signal reception.
  • If the receiver is in an enclosure, move the antenna outside if possible.

6. Try a Different Remote

• If available, test with another RTS remote to see if the issue is with the remote or the receiver.
• If the second remote works better, your original remote may be faulty.

7. Use a Repeater (RF Signal Booster)

• If range is still an issue, a RF Repeater can extend the signal range by retransmitting the RTS signal.
• Install the repeater halfway between the remote and the motor for best results.

8. Reset and Reprogram the RTS System

• If signal issues persist despite troubleshooting, resetting and reprogramming the remote may help.
• Refer to the RTS Wire Free,  RTS Low Voltage 50 Series, RTS AC for your specific motor or receiver.

9. Check for Nearby RTS Devices on the Same Channel

• If multiple RTS motors are installed, ensure they are not interfering with each other.
• Try pairing the remote again to ensure a proper link between the remote and motor.

10. Test in a Different Location

• If the motor is near a known RF interference source (e.g., a router or security system), try moving the receiver or testing in a different location.

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Ghost Signal Troubleshooting

Symptom: Motor Moves Without User Command ("Ghost Signals")

Possible Causes

• Interference from nearby devices operating on 433 MHz frequency (e.g., car remotes, baby monitors, other wireless systems).

• Nearby RTS motors sharing the same address or programmed channel.

• Noise or voltage spikes on the power line triggering the receiver.

• A nearby remote or controller stuck or malfunctioning.

• Third-party automation systems (e.g., home automation hubs, smart control panels) triggering unintended schedules or events.

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Step-by-Step Resolution

1. Power Cycle the Motor

• Disconnect power to the motor for 30 seconds.

• Reconnect and observe if ghost signals persist.

2. Clear Programming

• Perform a full reset:

  • See specific motors reset procedure

3. Reprogram with Secure Channels

• Reprogram using a single trusted remote.

• Avoid using old or damaged remotes.

4. Isolate External Interference

• Identify and relocate devices operating near 433 MHz.

• Temporarily disable other RF devices nearby to check if interference stops.

5. Use an RF Scanner for Diagnosis

• Utilize an RF scanner to detect unknown or suspicious RF activity around 433 MHz.

• Monitor spikes or abnormal traffic that could trigger ghost signals.

• Identify and isolate sources such as unauthorized transmitters, faulty remotes, or nearby RF-heavy equipment.

6. Check Third-Party Systems and Automations

• Audit connected home automation systems (e.g., smart hubs, timers, cloud services).

• Review and disable any schedules, scenes, or automation events related to window coverings.

• Confirm that no overlapping events or random triggers are affecting RTS motors.

7. Strengthen Signal Control

• Use official Somfy RTS repeaters if necessary to filter and strengthen desired signals.

• Avoid physical obstacles or reflective surfaces around the motor.

8. Inspect Remote and System

• Ensure no buttons are stuck.

• Remove battery from remotes not in active use.

• Check for corrosion or water damage in remote transmitters.

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Additional Tips

• Keep a minimal number of active remotes programmed per motor.

• Record the programming sequence for future reference.

• Regularly audit third-party automation schedules.

• Consult a Somfy-certified technician if ghost signals continue after troubleshooting.

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For issues, contact Screen Innovations:
Phone: [phone] Option 3
Website: www.screeninnovations.com