TRO.Y 2 Quick Setup Guide
Motor discovery, network setup, integration, and troubleshooting — all in one place.
1 Find Your TRO.Y on the Network
Fastest Method: Open Command Prompt (Windows) or Terminal (Mac) and type
ping troy — you'll see the IP address instantly.
With Network Connection
Step 1: Using Command Prompt/Terminal
Open CMD (Windows) or Terminal (Mac) and run:
ping troy
This returns the TRO.Y's current DHCP IP address.
Step 2: Alternative - Find via UPnP
- Windows: Open File Explorer, click "Network", look for SI_TRO.Y under Other Devices
-
Mac: Run
arp -ain Terminal — TRO.Y MAC starts with 70:B3:D5
Step 3: Open TRO.Y Interface
Enter the IP address in your browser. You're in!
Direct Connect (No Network)
What You'll Need: TRO.Y, POE Injector, 2 Ethernet cables, and a laptop with ethernet port or adapter.
Step 1: Connect Hardware
- POE Injector to TRO.Y "POE" port
- POE Injector "LAN" port to your laptop
- Turn OFF your Wi-Fi
Step 2: Set Static IP on Your Computer
Change your ethernet adapter from DHCP to Manual:
- IP Address: 169.254.169.X (X = any number 1-250)
- Subnet Mask: 255.255.255.0
Step 3: Reset TRO.Y & Connect
- Press the Reset button on TRO.Y (red LED should flash)
- Open browser and go to 169.254.169.254
▶ Can't Connect? Click Here for Troubleshooting
Wi-Fi still on? Turn it off. Your laptop needs to use ONLY the ethernet connection.
Red LED not flashing? Press and hold the Reset button until it starts flashing.
Browser says "can't reach"? Double-check your IP settings. Try ping 169.254.169.254 first.
Still nothing? Power cycle TRO.Y completely and try again.
2 Update Firmware
Important: Always update TRO.Y and Helen firmware before commissioning a new system. Outdated firmware causes discovery failures and communication issues.
Update TRO.Y Firmware
Step 1: Check Current Version
- Open the TRO.Y web interface
- Current firmware version is displayed on the Dashboard
- Compare to latest version on our Firmware Downloads page
Step 2: Download & Update
- Go to System Settings in TRO.Y
- Click "Check for Updates" or "Update Firmware"
- If manual update: download firmware file, click "Browse", select file, click "Upload"
- Wait for update to complete — DO NOT power off during update
Step 3: Verify & Restart
- TRO.Y will restart automatically after update
- Refresh your browser and verify new version on Dashboard
- Re-commit your Integration Table if prompted
Update Helen Firmware
Zigbee Only: Helen firmware updates are only needed if you're using Zigbee motors. Helen updates enable support for new motor types like Niño.
Step 1: Access Helen Update
- Go to Integration Settings in TRO.Y
- Click "Wireless Bridge Settings"
- Look for Helen Firmware section
Step 2: Update Helen
- Download latest Helen firmware from Firmware Downloads
- Click "Update Helen Firmware"
- Select downloaded file and upload
- Wait for completion — Helen LEDs will flash during update
Step 3: Verify Update
- Check Helen firmware date in Wireless Bridge Settings
- Latest version should show May 21, 2025 or newer
- Restart TRO.Y after Helen update completes
3 Add Motors to TRO.Y
Select your motor connection type below. Each section covers setup, discovery, and troubleshooting.
PoE Motors (via SI IP Bridge)
PoE motors require an SI IP Bridge. The IP Bridge connects PoE motors to TRO.Y over your network. Once connected, they appear and function like RS-485 motors.
Step 1: Connect SI IP Bridge
- Connect the IP Bridge PoE port to your network switch (same network as TRO.Y)
- Connect the IP Bridge RS-485 port to any TRO.Y BUS OUT port
- Ensure all PoE motors are connected to the same network switch
Step 2: Discover Motors
- Go to Integration Table
- Click "Start Wired Device Discovery"
- Motors appear as they're found — name them
- Click "Stop Wired Device Discovery" when done
Step 3: Configure & Save
- Click Config on any motor to set limits, presets, rotation
- "Accept Edits" then "Commit Integration Table"
Important: TRO.Y, SI IP Bridge, and all PoE motors must be on the same network subnet.
▶ PoE Motors Not Showing Up? Click to Troubleshoot
Different subnets? TRO.Y, IP Bridge, and motors MUST all be on the same subnet.
IP Bridge not connected right? PoE side to network switch, RS-485 side to TRO.Y BUS OUT.
Switch not PoE enabled? Use a PoE injector between switch and motor.
IP Bridge firmware outdated? Update IP Bridge firmware via its web interface.
RS-485 Motors
Step 1: Wire Motors to TRO.Y
Connect motors to any of the 4 BUS OUT ports on TRO.Y (or via Janus/Suite XVI).
Step 2: Discover Motors
- Go to Integration Table
- Click "Start Wired Device Discovery"
- Motors appear as they're found — name them
- Click "Stop Wired Device Discovery" when done
Step 3: Configure & Save
- Click Config on any motor to set limits, presets, rotation
- "Accept Edits" then "Commit Integration Table"
▶ RS-485 Motors Not Discovered? Click to Troubleshoot
Check wiring polarity. RS-485 requires correct + and - connections. Swap if needed.
Cable too long? RS-485 max recommended: 300 feet. Use twisted pair cable.
Multiple Janus units? Try connecting each directly to TRO.Y to isolate issues.
Motor has power? Verify voltage at motor terminals. No power = no discovery.
Zigbee Motors
Pre-Configured Systems: If motors came with your SI Eco-System, they're already paired! Click "Query Helen for Connected Devices" to see them.
Zigbee Network Best Practices
Zigbee problems are almost always about router placement and Wi-Fi interference. Get these right first.
Helen Coordinator in an OPEN area (not in rack, not behind TV)
Helen cable under 50 feet from TRO.Y
Routers placed every 15-20 feet
No router behind metal, concrete, or mirrored glass
Every motor within 3 hops of the Coordinator
Zigbee channel NOT overlapping with Wi-Fi (use 15, 20, or 25)
Add routers BEFORE battery-powered shades
Wi-Fi Interference: Zigbee and Wi-Fi share 2.4 GHz. Best Zigbee channels: 15, 20, or 25.
Step A: Set Up Helen Coordinator
CRITICAL: Connect Helen Coordinator DIRECTLY to the Helen port on TRO.Y. Do NOT use the POE injector — that's only for Helen Routers.
Create Zigbee Network
- Go to Integration Settings then Wireless Bridge Settings
- Select "Helen Bridge"
- Click "Submit" then Restart TRO.Y
- Click "Create Zigbee Network"
- A PAN ID should appear (not 0000)
50'
Max Helen Cable
15-20'
Router Spacing
3 Hops
Max to Coordinator
Step B: Add Routers FIRST
Always add routers before motors! This builds a strong mesh first. Routers = powered devices (Helen, Smart Plugs, LV motors).
Pair Routers
- Go to Device Table and click "Open Zigbee Pairing"
- Helen Router: Hold Pair button until LEDs flash, release
- Smart Plug: Hold button 5-10 sec until LED flashes
- Router appears in Device Table — name it
Step C: Add Zigbee Motors
Pair Motors
- Click "Open Zigbee Pairing"
- Nano motors: Hold motor head button for 2 jogs, LED amber
- Nino motors: Hold motor head button for 2 jogs, LED red
- Motor jogs once when paired — name it and commit
▶ Zigbee Not Working? Click to Troubleshoot
PAN ID shows 0000? Network not created. Click "Create Zigbee Network" again.
Motor won't pair? Is it on another network (TaHoma)? Remove it first.
Weak signal? Add more routers. Check for metal/concrete obstructions.
Wi-Fi interference? Change Zigbee channel to 15 or 25.
RTS Motors
RTS = Radio (433 MHz). You need a Pegasus to send RF commands. Motors must have limits set and a remote paired first.
Step A: Add Pegasus
Connect & Discover Pegasus
- Wire Pegasus to any TRO.Y BUS OUT port
- Click "Start Wired Device Discovery"
- Pegasus appears — name it and save
Step B: Add RTS Motors
Put Motor in Pairing Mode
- Somfy 30/50 Series: Hold Programming Button until motor jogs
- SI KAOS: Hold STOP for 5 seconds until motor jogs
- Alpha: Tap RED button on motor head (jogs once)
Pair to Pegasus
- Click Config on Pegasus then RF Motor Table
- Click "RF Pair" for desired channel
- Motor jogs to confirm — click "RF Test" to verify
- Label the channel and Save
▶ RTS Not Working? Click to Troubleshoot
Motor won't pair? Ensure motor is in pairing mode. Move Pegasus closer.
Limited range? RTS is ~30' indoors. Check antenna. Use RF repeater.
"Ghost" commands? RF interference. Clear programming and re-pair.
4 3rd Party Integration
Before You Start: Set TRO.Y to a Static IP (or MAC reservation) for reliable integration. Only ONE Telnet connection allowed at a time.
Enable Telnet Server (Required for most integrations)
- Go to Integration Settings
- Click "Show" on Telnet/Json Server Settings
- Select "TCP", set Port to 23
- Enter Username and Password
- Click "Submit" then Restart TRO.Y
Josh AI
Auto-Discovery: If TRO.Y and Josh are on the same network, Josh should find TRO.Y automatically!
Step 1: Check for Auto-Discovery
- Log into the Josh Portal
- Go to System Setup then Configure Devices
- Look for "Shade Innovations TROY"
- If found, click Authorize
Step 2: Manual Add (if not discovered)
- Click Add Integration
- Search for Shade Innovations
- Enter TRO.Y's IP address
Step 3: Authorize Connection
Full Josh AI Guide
- Press Reset button on TRO.Y (red LED blinks)
- Click Next in Josh Portal
- Devices appear under Areas tab
Control4
Download Required: Screen Innovations C4 Drivers (v1.12)
Step 1: Install Drivers in Composer
- Search "Screen Innovations" in driver database
- Install Troy Gateway (one per TRO.Y)
- Install Blind driver (one per shade)
- Install Blind Group driver (one per group)
Step 2: Configure Gateway Driver
- Enter TRO.Y's IP Address
- Enter Username/Password from Telnet settings
- Operational Mode should show "OK"
Step 3: Discover Devices
- Select Gateway then go to Actions tab
- Click "Discover Devices"
- All configured motors appear
Step 4: Measure Travel Time
Full Control4 Guide
- Assign each Blind driver to corresponding shade
- Go to Actions then "Measure Travel Time"
- Required for accurate position feedback!
Bond Bridge Pro
Simple Setup: Bond Bridge Pro connects directly via your network — no special drivers needed.
Step 1: Enable TRO.Y in Bond App
- Open the Bond Home app
- Tap Add Device
- Select "Screen Innovations" or "Shade"
- Enter TRO.Y's IP:
http://[IP]/troy
Step 2: Discover Shades
- Bond discovers all shades configured in TRO.Y
- Name each shade as desired
- Assign to rooms in the Bond app
Step 3: Test & Control
Full Bond Bridge Guide
- Test each shade from the Bond app
- Use with voice assistants (Alexa, Google Home)
- Create scenes and schedules in Bond
Crestron
Crestron Home
Setup Steps
- Go to Pair Devices then Drivers then Platform
- Search for "Screen Innovations"
- Install Troy Gateway to a room
- Enter IP Address, Port 23, Username/Password
- 64 shade drivers auto-created upon connection
Crestron SIMPL
Setup Steps
Full Crestron Guide
- Download Somfy UAI+ Module from Crestron Application Market
- Add module to your SIMPL program
- Configure with TRO.Y's IP, Port 23, Telnet credentials
- Compile and upload to processor
Other Systems (Savant, Lutron, URC, RTI)
5 Quick Reference
Motor Pairing Modes
| Motor Type | How to Enter Pairing Mode |
|---|---|
| Somfy 30/50 Series | Hold Programming Button on remote until shade jogs |
| SI KAOS | Hold STOP button for 5 seconds until shade jogs |
| Alpha | Tap RED button on motor head (shade jogs once) |
| Zigbee Nano | Hold motor head button for 2 jogs (LED flashes amber) |
| Zigbee Nino | Hold motor head button for 2 jogs (LED solid red) |
Key IP Addresses & Ports
| Purpose | Value |
|---|---|
| TRO.Y Direct Connect IP | 169.254.169.254 |
| Telnet Port (default) | 23 |
| TaHoma/Link ProZ Port | 44100 |
| TRO.Y MAC Address Prefix | 70:B3:D5 |
Need More Help?
This quick guide covers the essentials. For advanced features, detailed programming, or complex troubleshooting, see our complete documentation.
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