Solo 3: Troubleshooting

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Solo 3 Motorized Screen – Wrinkle & Wave Correction Guide

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Issue: Wrinkles or Waves in Screen Surface

Wrinkles, waves, or distortions in the screen surface can result from improper installation, uneven tension, shipping shifts, or environmental factors. Follow the steps below to identify and correct the issue.

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Tools Required

• Allen wrench (included with screen)

• Soft microfiber cloth

• Laser or bubble level

• Heat gun or hair dryer (for impressions only, not wrinkles)

• Clean gloves (optional to avoid marks)

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Step-by-Step Troubleshooting

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✅ 1. Confirm Proper Level Installation

Symptom: Horizontal or diagonal waves across the screen
Solution:

• Use a level to check the case and mounting brackets. The screen must be installed perfectly level to maintain even fabric tension.

• If not level:

  • Loosen the mounting brackets.

  • Adjust as needed and re-tighten.

  • Cycle the screen up and down several times.

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✅ 2. Let the Screen Hang Unused

Symptom: Vertical or compression wrinkles (from storage or shipping)
Solution:

• Leave the screen fully deployed (down) for 24–48 hours.

• Ensure room temperature is 70–75°F (21–24°C).

• Gravity and ambient heat may allow the material to relax on its own.

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✅ 3. Perform Warm Relaxation (Optional Use of Heat)

Symptom: Persistent creases or minor impressions
Solution:

• Gently warm the back side of the material with a hair dryer or heat gun on a low setting while keeping the screen fully extended.

• Always keep the heat source at least 12 inches away.

• Move continuously – do not overheat or concentrate heat in one area.

• Let the screen cool in the deployed position.

⚠️ WARNING: Never apply heat directly to the screen surface. Always test a small area first.

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✅ 4. Utilize the "Manual Stretch" Technique

Symptom: Stubborn waves or wrinkles that persist after standard relaxation
Solution:

• With the screen fully extended, gently grasp the bottom bar and apply slight downward and outward tension to the screen material.

• Hold this position for several seconds to encourage the material to stretch and relax.

• Repeat this process across different sections of the screen as needed.

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✅ 5. Inspect and Adjust Tension Cords (For Shorter Widths)

Symptom: Edge curling or uneven screen tension
Solution:

• Solo 3 screen materials are tensioned internally. If edge curl is visible:

  • Contact SI Tech Support to determine if a fabric or cord replacement is needed.

  • Do not attempt to disassemble the cassette.

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✅ 6. Evaluate Environmental Conditions

Symptom: Reoccurring waves or tension inconsistency
Solution:

• Ensure that the screen is installed in a space with controlled humidity and temperature.

• Avoid positioning near direct heat sources, HVAC vents, or high humidity areas.

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Additional Notes

• Wrinkles caused by improper shipping or long-term storage typically improve with time and proper hanging.

• Permanent damage due to impact or mis-installation may require a fabric replacement. Contact SI for warranty evaluation.

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Videos

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For issues, contact Screen Innovations:
Phone: [phone] Option 3
Website: www.screeninnovations.com