Solo 3 Installation Guide
Select your mount type to get started
External Mount 375 & 575/675
Wall or ceiling mounted externally. Includes 375 (up to 110") and 575/675 (110"–200") motor size guides.
Flush Mount 575/675 Only
Recessed into drywall or drop tile ceiling. 575/675 motor sizes (110"–200") with AC or LV 485.
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Solo 3 Motorized Screen
Complete Installation & Setup Guide
Select Mount Type
Operating and Care of Your Screen
- Operation of the screen systems should only be performed by responsible parties.
- Always check the path of the Solo 3 screen before operating to ensure that the path is clear of furniture or obstacles that could prevent full operation.
- Monitor the Solo 3 screen for smooth operation through its entire range.
- Operating a Solo 3 screen unattended may lead to damage from obstructions or other causes.
- Fabric maintenance and cleaning – Solo 3 screen fabric is subject to debris under normal use or in storage, requiring occasional maintenance and cleaning.
- While fading and wear over time are normal, debris could accelerate this wear.
- Screen fabrics can be cleaned with water and a mild soap.
- Scrubbing with a bristle brush or pad is not recommended.
Before Proceeding
WARNING
SI recommends conducting a visual inspection, using either Method 1 or Method 2, to check the internal brackets, material roll, and electronics for any concealed shipping damage before proceeding with the screen installation.
For best results, read the instructions in their entirety before proceeding with assembly. Actions contrary to the instructions invalidate the warranty and may result in serious damage and/or injury.
Preparing for Installation:
It is crucial that all installations are planned out carefully before specifying a screen order and assembly.
Before installation, Bracket/Mounting method and Assembly Installation method must be identified.
- Do not use a knife to cut foam or wrapping, as this may damage the shade including, but not limited to, the cassette, fabric tube, and material roll.
- The tube may shift within the cassette during shipping; open the cassette with care.
- Unpacking the box – lay cassette, fabric tube, and material roll on a soft, clean surface during the installation process.
- When removing from the box, ensure the assembly is kept horizontal to prevent damage.
- Screen Innovations recommends METHOD 2 (removal of the material roll before installation) when installing the Solo 3 screen for better control and safety of the material inside.
- When removing material from the cassette, use at least two people to lay material down on a clean, flat surface, such as a blanket or sheet.
- When utilizing either method, especially METHOD 1, make certain there are enough installers/hoisting equipment to safely lift the cassette (and/or material) onto the brackets.
- Brackets must be level and in-line with one another before attempting to lift cassette onto brackets. Use safe lifting and rigging techniques.
Parts in the Box
Solo 3 Indoor 375 External
Solo 3 675 External – Indoor
Solo 3 Indoor 575/675 – Flush
Installation Guide
375 External Mount Installation Guide
Step 1: Low Voltage Terminations
FOR LOW VOLTAGE SCREENS:
- Terminate pre-wire with the supplied terminal block.
Step 2: Spacer Blocks (Optional)
- Used to clear an obstruction in the screen or screen material path. Before installing, connect spacer blocks to screen brackets.
WARNING
Do not use more than four (4) spacer blocks per bracket
Step 3: Bracket Placement
- The recommended position for the box bracket is 2–4" from the end caps.
TIP
Installing the wall brackets as close to the end of the cassette as possible ensures better stability of the screen.
Step 4: Lever Position
- To install the screen, start with the wall bracket lever pointed down in the unlocked position.
Step 5: Terminations for LV 485 Motors with MOAB
- Ensure the terminal blocks are plugged in and installed in the brackets.
Step 6: Hanging the Screen
- Locating the channel running along the back of the screen, hook the channel onto the wall brackets.
Step 7: Locking the Brackets
- Reaching under the cassette, move levers up into the locked position, keeping the screen secure.
Step 8: Removing the Weight Bar Shipping Brackets
- Remove the Secure tape.
- Lower the screen using the Moab. Now slide the brackets off the weight bar as shown.
Step 9: RTS Wireless or 485 Wiring
If you have an RTS Wireless Screen, see the RTS Control via Pegasus section below.
Wiring – 485 Motor with MOAB
Step 10: Wiring – 485 Motor with MOAB
- If the screen is wired with wired communication or 485 control, it will include a motor control board, Moab.
- This control board allows for setting limits and/or controlling the screen.
- Typically, this board is located in the head end/equipment location.
- See the wiring chart on page 11 to determine maximum wire length.
Step 11: Final Connections
- Upper and lower limits are already factory-set.
- Once all connections are made including the power supply, you may now adjust the lower limits using the Moab control board.
- Once all adjustments are made and finalized, the Moab may now be placed in a convenient location for the install.
- Third party control such as Dry Contact closures, 12v Triggers, Serial Connections, and Infrared may now be integrated with Moab.
NOTE
See the MOAB Setup & Integration section below for complete setup instructions.
575/675 External Mount Installation Guide
TIP
The Solo 3 can also be mounted without removing the roll – skip to Step 3: Installing the Cassette.
WARNING
If drilling through the cassette is required, the cassette must be square or the door will not line up, causing poor operation.
WARNING
Electrical work should be performed following appropriate electrical codes and regulations by a licensed electrical professional.
WARNING
Use fasteners appropriate for the structure the Solo 3 Screen will be mounted to.
WARNING
Do not use any sharp blades when opening the packaging.
Step 1: Unpacking
- Starting with the cassette on a soft, clean surface, remove the screws from the fascia door and open to reveal the inside.
- Remove both of the exposed red weight bar clips (2) by removing the attached screws from the 2 brackets.
Step 2: Material Roll Removal
- Undo the silver safety screws, then press the latch as shown.
- Using the red straps, loop the straps under the material roll, being careful to avoid contact with the material or any obstructions.
- With the help of the straps on both the ends, slowly pull out material roll and set it aside.
- Remove the clips from the end of the weight bar, and attach the magnetic end caps.
Step 3: Installing the Cassette
WARNING
Installation requires two or more people and/or hoisting equipment. Please use safe lifting and rigging techniques.
Wall Mount
Ceiling Mount
- Lift and secure the cassette onto the brackets.
- Once the bracket engages, the cassette will “click” into place.
Step 4: Re-Installing the Material Roll
- With the cassette mounted, open the door and slide the material roll with mounting plates on each end into the cassette.
- Each end will “click” into place as the brackets engage.
WARNING
The roll must remain level while installing into the cassette.
- Fasten the silver safety screws on the mounting plates to secure the material roll.
- Plug motor power cable into the barrel connector located in the cassette.
WARNING
This step is required for safety. Back safety screws out before installation. Must be re-engaged after installing material roll.
Step 5: Installing the Fascia Door
- To close the fascia door, set the door into the cassette; the door will hook in by gravity.
- Secure with screws.
Step 6: MOAB and Wiring
Inside Cassette Wiring – 24V DC
- Terminate the wires using the provided terminal block, shown below.
Detailed Low Voltage Power and 485 Control Wiring (DC Motor)
Inside Cassette Wiring – 110V/220V AC
- Terminate the wires with the provided terminal block, as shown below.
- Locate junction box appropriately.
Screen Setup and Integration with MOAB
NOTE
See the MOAB Setup & Integration section below for complete setup instructions.
575/675 Flush Mount Installation Guide
Cutting the Opening
Cut a rectangle pocket in the drywall or grid on the drop ceiling to accommodate the cassette size. Refer to the following drawing for dimensions.
Bracket Installation Methods
WARNING
SI recommends conducting a visual inspection, using either Method 1 or Method 2, to check the internal brackets, material roll, and electronics for any concealed shipping damage before proceeding with the screen installation.
- When installing brackets and mounting the cassette/assembly, make sure to follow the complimentary instructions once readying the cassette for mounting.
- Bracket Method 1 – Drywall Mount instructions accompany the Mounting Method 1 – Drywall Mount instructions.
- Ensure matching instructions are followed.
Method 1 – Drywall Mount
Method 2 – Drop Ceiling Mount
Assembly Installation Methods
WARNING
Before installation, determine your installation method according to your product order and installation preferences.
TIP
The Solo 3 Indoor 575/675 Flush may be installed with or without the material/fabric tube to lighten the cassette for an easier installation.
TIP
The roll may be left in the cassette during installation.
Removing the Material Roll
This method outlines installation of the cassette without the material tube preinstalled inside.
Step 1
- Unscrew the screws from the weight bar clip (red).
Step 2
- Remove attached screws from the bracket.
- Set the screws aside.
- Remove clips where attached to the cassette.
Step 3
- Unscrew the weight bar clip from the weight bar, taking care not to bend the material.
- It is recommended to remove the clip fully once the material roll is installed into the cassette after mounting.
Step 4
- Attach the magnetic end cap to the weight bar, keeping the material from bending.
- It is recommended to wait to attach the end caps after the material roll is inserted into the cassette after mounting.
Step 5
- Undo the silver safety screws, then press the latch as shown.
Step 6
- Using the red straps, loop the straps under the material roll, being careful to avoid the material and any obstructions.
- With the help of the straps on both ends, slowly pull out material roll and set it aside on a clean, soft surface.
- To avoid scratching the screen material, use packaging foam to carefully pick up the material from the floor.
Installing the Cassette
WARNING
You can install the cassette in Drywall using the built-in Zipnut Bracket System, or into a Drop Tile Ceiling using the included Brackets (all thread not included).
Installing in a Drywall Ceiling
Step 1
- Put the zipnuts together as shown below, then place back inside the cassette on both sides.
- Each cassette includes the zipnuts preinstalled.
Step 2
- Install brackets center blocking at the end caps.
- Secure blocking by screwing in place. With lag 2 bolts, screw the sheet metal brackets into the blocking with lead screws installed.
TIP
The zip nut on each side of the cassette allows the 3/8 x 16 all-thread rod to insert and lock like a zip tie; line the zipnut up with the lead screws and ratchet upwards to zip halfway. Ensure the cassette is completely level.
Step 3
- Slide the cassettes zipnuts into the all thread to the desired height.
- Fine tune the level of the cassette by turning the all thread with the hex on the end.
Installing in a Drop Tile Ceiling
Step 1
- Use all thread through the ceiling by using two rods on each side of the cassette.
Step 2
- Use the swivel bar to mount the cassette at an angle as needed.
- Place the plastic sleeves on the bolt to mount, then insert the all thread rods through the swivel bar and secure with nuts.
Step 3: Installing the Cassette
- Lift the case straight up and hook onto the brackets attached to the swivel bar.
- Once the brackets engage, the cassette will “click” into place.
Step 4
- With the cassette assembly level and brackets engaged, it is now ready for finishing steps.
Re-Installing the Material Tube
Step 1
- Slide the material roll with mounting plates on each end into the cassette.
- Each end will “click” into place as the brackets engage.
Step 2
- Fasten the silver safety screws on the mounting plates to secure the material roll.
Step 3
- Rotate flanges into the cassette.
Flanges
Step 1
- Hook flanges into the cassette.
- Ensure the flanges are secure by inserting the flange clips as shown.
Step 2
- Place end (short) flanges into the cassette and screw in to secure.
Step 3
- Set the door into the cassette; the door will hook in by gravity.
MOAB and Wiring
Internal Cassette Wiring – 24V DC
- Terminate the wires with the provided terminal block/RJ45 as shown below.
Detailed Low Voltage Power and 485 Control Wiring (DC Motor)
Internal Cassette Wiring – 110V/220V AC
- Terminate the wires with the provided terminal block/RJ45 as shown below.
- Make sure an appropriate junction box or power receptacle is located within 5ft of the installation location.
WARNING
The installer must follow all local electrical codes when connecting 110v AC power. A certified electrician is required to connect pigtail power.
Screen Setup and Integration with MOAB
NOTE
See the MOAB Setup & Integration section below for complete setup instructions.
MOAB Setup & Integration
MOAB Troubleshooting Wizard
Having issues? Use our interactive step-by-step diagnostic tool
→
Connections and Pinouts
Motor Connections:
Bottom Connections:
Dip Switches
TIP
Tip: While looking at the dip switches, and the numbers upside-down, flipping the Dip Switch ON, would be flipping it UP, towards the Buttons/board.
- Programming Mode = ON, User Mode = OFF
- IR Sensor Enabled = ON, IR Sensor Disabled = OFF
- MOAB LED’s ON = ON, MOAB LED’s OFF = OFF
- Buttons Enabled = ON, MOAB buttons Disabled = OFF
Pinouts
MOAB Button Details
Basic Setup
-
Factory Pairing: The Moab board should come pre-paired to the motor, with all limits already set.
- If the 485 Pairing LED (to the left of the RJ45 Motor Port) is OFF, the motor is paired.
- If the LED is ON, pairing is required.
Step 1: Confirm or Pair the Motor
- Ensure all DIP switches are in the ON (up) position.
- If pairing is required, press and hold the Green Button until the Green LED flashes and the 485 Pairing LED turns OFF.
Step 2: Motor Rotation
Motor rotation is factory-set. To adjust:
- Hold the UP (Red) and DOWN (Blue) buttons for one second.
- Test rotation by using small movements with the UP (Red) and DOWN (Blue) buttons.
- If the motor rotation LED does not change or both LEDs are off, a reset or repair may be required.
Step 3: Setting Limits
- Ensure all DIP switches are in the ON position.
Upper Limit:
- Use the RED/UP and BLUE/DOWN buttons to position the screen at the desired upper limit.
- Press and hold both the RED and GREEN buttons until their LEDs flash. Release to save the upper limit.
Lower Limit:
- Use the RED/UP and BLUE/DOWN buttons to position the screen at the desired lower limit.
- Press and hold both the BLUE and GREEN buttons until their LEDs flash. Release to save the lower limit.
Step 4: Switching to User Mode
- Move Dip Switch #1 into the OFF position.
- In User Mode:
- A single press on RED/UP will move the screen to the upper limit.
- A single press on BLUE/DOWN will move the screen to the lower limit.
Controlling via IR
Before controlling your screen, make sure your limits are set and the MOAB is in User Mode
- Dip Switch #2 in the ON position allows the IR Receiver to be active.
- State-of-the-art built-in infrared sensor
- Internal DSP filtering for PCM to improved accuracy
- Improved immunity against ambient light and FL lighting
- Improved directivity with ultra wide IR reception
- You may also remove the IR Sensor from the PCB board and extend it for placement in the slot under the screen with included extension cable.
- Locate the slot on the right side just above the Din Rail feature, using a large flathead screw driver, gently pry the bottom away from the top. Unplug the IR cable to remove the IR Receiver from PCB, place your thumb over the IR Receiver and forefinger over the rear connector and gently move the IR Receiver back and forth a few times until it breaks away from the PCB. Now reconnect the IR Receiver with the included extension cable.
IR Hex Codes
UP:
0000 006c 0000 000c 0006 011b 0006 011b 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 011b 0006 08a4
STOP:
0000 006c 0000 000c 0006 011b 0006 011b 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 011b 0006 011b 0006 08a4
DOWN:
0000 006c 0000 000c 0006 011b 0006 011b 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 011b 0006 00bb 0006 08a4
Controlling via 12v Trigger
Before controlling your screen, make sure your limits are set and the MOAB is in User Mode
- Use a 3.5mm (1/4”) mono TS phone jack to connect to the 3.5mm port on the bottom of the Moab board.
- The 12v DC trigger is a latched continuous control signal.
- When a voltage from 7-12v DC is applied on this port, Moab will turn on the active LED and send a 485 command to the motor. This will move the motor to the lower limit if connected and power applied.
- When this same voltage is removed from the port, Moab sends a 485 command to the motor. This moves the paired motor to the upper limit if connected and power applied.
Controlling via Contact Closure
Before controlling your screen, make sure your limits are set and the MOAB is in User Mode
- Use the bottom RJ45 Black Port for the momentary dry contact using pins 3 and 8 for movement to the Upper Limit, pins 6 and 8 for movement to the lower Limit, and pins 3, 6 and 8 for sending the Stop movement command. If using T568B the colors are White/Green and Brown for UP and Green and Brown for DOWN.
RS485 Keypad Pairing and Programming
Before controlling your screen, make sure your limits are set and the MOAB is in User Mode
Connect the Keypad to the MOAB:
- Plug the RJ45 from the Keypad to the bottom RJ45 of the MOAB
- Make sure the Dip Switch #1 is OFF/User Mode
- Press and Hold the Blue OR Red button until the corresponding LED begins to blink
- The Red Pairing LED and the Green ACT LED will flash, wait until this finishes blinking before moving to the next step
- Now, push and Hold the Green button until the corresponding LED begins to blink, and the Red 485 Pairing LED and Green ACT LED will begin flashing
WARNING
You will now have 10 seconds to perform the next step
- Next, press the Group or Preset number you wish to program, then press the STOP button on the keypad, and the LED’s will stop flashing.
Factory Reset
With the MOAB in User Mode:
- Press and Hold the RED, GREEN and BLUE buttons together until the LED’s begin to blink.
- This will un-pair the Motor from the MOAB and erase all groups.
Resetting the Motor via MOAB:
With the MOAB in Programming Mode:
- Press and Hold the RED, GREEN and BLUE buttons together until the LED’s begin to blink.
- This will un-pair the Motor from the MOAB and erase all limits and motor rotation from the motor.
RTS Control via Pegasus 375 Only
This article explains how to control an RTS screen using the GPIO inputs on the Pegasus device. Control options include IR, 12V trigger, or contact closure, depending on your system configuration.
Programming an RTS Motor
You can control the RTS motor using GPI/O inputs or 485 commands.
-
Power Up Pegasus:
Use the Terminal Block or 485 Bus to supply power.
Make sure the Local LED (red) is ON. -
Put the Motor in Learn Mode:
- With a remote: Press and hold Up + Down until the motor jogs once.
- Without a remote: Press and hold the programming button on the motor head until it jogs once.
- Note: Some RTS motors have a yellow LED that will start flashing in learn mode.
TIP
Tip: You can also push and hold the programming button on the back of the remote until the shade jogs.
-
Program the Motor to Pegasus:
Press the PROG button on Pegasus.
The motor will jog once, confirming it’s been paired.
GPI/O and Dry Contact Pinouts
Pegasus Button Guide
LED Details
Servicing the Screen 375 Only
By removing the cover during installation, inspection of the roll and screen material are possible.
Servicing Notes:
- Depending on the mounting, removal and reinstallation of the screen may be required to access the end cap locking screw.
- Before removing the tube, ensure all wireless battery screens are put to sleep.
- A best practice is to remove the screen from the brackets to minimize risk to the screen during servicing; place the screen on a clean, flat surface.
- Beware of obstructions when removing cover; if there is an obstruction, unlatch the levers, disconnect wiring, and remove screen off the brackets to service, laying on a clean, flat surface.
Step 1: Removing the Fascia
- To service the Solo 3, begin by loosening the end cap-locking screw on each end cap.
- To unlatch the cassette face to access the motor and screen material, hold the end caps level and push upwards on each side of the cassette face.
- Unless two installers are available to each unlatch one side of the cassette face, unlatching one side at a time is recommended.
- The cassette face can be felt and heard disconnecting from the locking screw.
WARNING
Locking Screws are reverse thread
CLOCKWISE = LOOSEN
COUNTER-CLOCKWISE = TIGHTEN
CLOCKWISE = LOOSEN
COUNTER-CLOCKWISE = TIGHTEN
Step 2: Removing the Fascia
- Drop the screen to lower limit to reduce the diameter of the roll, lessening the chance of screen material interference when removing the cover.
- To remove the cover, pull the cover towards yourself, rotating upwards slightly.
Step 3: Inspecting the Roll
- Inspection of the roll and access to the motor and screen material are now available with the cover removed.
Step 4: Tube Removal
- Disconnect power pulling the cable to the side of the roll, then disconnect the safety spacer with needle-nose pliers as shown below.
- Retain the safety spacer for reinstallation after service completion.
Step 5: Tube Removal
- To remove the material tube from the cassette, locate the motor side of the material tube; push toward the opposite, idler side.
- The idler spring will depress and disengage, allowing disengagement of the motor (connector) side from the end caps.
- Once the motor side clears the end cap, pull the tube assembly away from the idler to complete removal.
Step 6: Tube Installation
Once servicing is complete, reinstall the material roll by seating the motor head into the motor end cap.
- To ensure correct fit of the motor head, pay particular attention that the rubber noise isolators are fully seated in their corresponding end cap recesses.
Step 7: Tube Installation
- Fully depress the spring-loaded idler; pivot the tube until the idler is in-line with the idler bearing.
- The idler can be released once it has cleared the edge of the end cap.
- Reverse roll screen end caps have additional channels; should the idler engage one of these channels, use a screw driver to depress the idler and shift into the correct bearing.
Step 8: Tube Installation
- Reconnect power and the safety spacer with needle-nose pliers, as seen below.
- Reinstall the Red safety spacer on the idler.
Step 9: Fascia Installation
- Shift brackets into the latched position to ensure stability.
- Ensure the locking screw nut is fully disengaged, allowing for cassette engagement.
- Reinsert the cover by positioning straight-on, then rotating downwards to engage with the locking screws.
- The locking screws will “click” once they have engaged and the cassette face will align with the end cap.
Step 10: Fascia Installation
- Tighten the locking screws until snug, closing any gap between the end cap and the cassette, locking the cover in place.
WARNING
Locking Screws are reverse thread
CLOCKWISE = LOOSEN
COUNTER-CLOCKWISE = TIGHTEN
CLOCKWISE = LOOSEN
COUNTER-CLOCKWISE = TIGHTEN
Step 11: Re-Install the Screen
Re-mount the screen to the wall brackets following the installation steps above.
Tube Leveling 375 Only
- To level Solo 3 375 models, note that the idler bearing is positioned on a spring loaded plate that moves up and down.
- To level this model, set the plate to the appropriate position and tighten using the hole at the bottom of the end cap.
IR HEX Codes
UP:
0000 006c 0000 000c 0006 011b 0006 011b 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 011b 0006 08a4
STOP:
0000 006c 0000 000c 0006 011b 0006 011b 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 011b 0006 011b 0006 08a4
DOWN:
0000 006c 0000 000c 0006 011b 0006 011b 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 011b 0006 00bb 0006 08a4
Screen Cleaning
WARNING
Never use abrasive scrub pads, oil-based solvents, or concentrated detergents to clean screen material.
TIP
Always test cleaning solutions in a small inconspicuous area to check for compatibility.
NOTE
“Soapy water” – Diluted solution of clean water (preferably distilled) and a mild dish washing detergent.
Maestro White
- Remove light dust by using a bristled attachment with a vacuum cleaner, or compressed air. Light stains can be removed with a microfiber towel and soapy water, or with a clean white pencil eraser.
Slate, Pure White, PureGray, and 360
- Gently wipe screen material using a microfiber towel and distilled water.
- Do not scrub the material excessively.
- For stains or smudges, use a microfiber towel with a diluted degreaser solution (1:20 dilution recommended) or lukewarm soapy water.
Black Diamond
- Gently wipe screen material with “Whoosh” Screen Cleaner and a microfiber towel.
FlexGlass
- Remove dust and fingerprints by using a microfiber towel with a diluted glass cleaner solution (1:10 dilution recommended) or soapy water.
Wrinkle & Wave Correction / Troubleshooting
Issue: Wrinkles or Waves in Screen Surface
Wrinkles, waves, or distortions in the screen surface can result from improper installation, uneven tension, shipping shifts, or environmental factors. Follow the steps below to identify and correct the issue.
Tools Required
- Allen wrench (included with screen)
- Soft microfiber cloth
- Laser or bubble level
- Heat gun or hair dryer (for impressions only, not wrinkles)
- Clean gloves (optional to avoid marks)
1. Confirm Proper Level Installation
Symptom: Horizontal or diagonal waves across the screen
Solution:
- Use a level to check the case and mounting brackets. The screen must be installed perfectly level to maintain even fabric tension.
- If not level:
- Loosen the mounting brackets.
- Adjust as needed and re-tighten.
- Cycle the screen up and down several times.
2. Let the Screen Hang Unused
Symptom: Vertical or compression wrinkles (from storage or shipping)
Solution:
- Leave the screen fully deployed (down) for 24–48 hours.
- Ensure room temperature is 70–75°F (21–24°C).
- Gravity and ambient heat may allow the material to relax on its own.
3. Perform Warm Relaxation (Optional Use of Heat)
Symptom: Persistent creases or minor impressions
Solution:
- Gently warm the back side of the material with a hair dryer or heat gun on a low setting while keeping the screen fully extended.
- Always keep the heat source at least 12 inches away.
- Move continuously – do not overheat or concentrate heat in one area.
- Let the screen cool in the deployed position.
WARNING
WARNING: Never apply heat directly to the screen surface. Always test a small area first.
4. Utilize the “Manual Stretch” Technique
Symptom: Stubborn waves or wrinkles that persist after standard relaxation
Solution:
- With the screen fully extended, gently grasp the bottom bar and apply slight downward and outward tension to the screen material.
- Hold this position for several seconds to encourage the material to stretch and relax.
- Repeat this process across different sections of the screen as needed.
5. Inspect and Adjust Tension Cords (For Shorter Widths)
Symptom: Edge curling or uneven screen tension
Solution:
- Solo 3 screen materials are tensioned internally. If edge curl is visible:
- Contact SI Tech Support to determine if a fabric or cord replacement is needed.
- Do not attempt to disassemble the cassette.
6. Evaluate Environmental Conditions
Symptom: Reoccurring waves or tension inconsistency
Solution:
- Ensure that the screen is installed in a space with controlled humidity and temperature.
- Avoid positioning near direct heat sources, HVAC vents, or high humidity areas.
Additional Notes
- Wrinkles caused by improper shipping or long-term storage typically improve with time and proper hanging.
- Permanent damage due to impact or mis-installation may require a fabric replacement. Contact SI for warranty evaluation.
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