Disclaimer
Failure to comply with the following steps will result in a void of the manufacturer’s warranty. The dealer/ installer will be responsible for all costs associated with failure to comply, including replacement parts, and/ or additional on-site visits needed for repair work.
Zero G: Overview - Please Review before installation.
Zero G General Troubleshooting
Click Here for the MOAB Troubleshooting Wizard
Article Links:
- How to identify which Motor you have
- Opening the Box
- Bracket Installation
- Power
- Control
- Screen Inspection
- Setting the Drop Height
- Setting the Lower Limit
- Leveling and Squaring the Screen
- Installing the Fascia
- Parts in the Box
- How to Re-string a Zero G: Using a Wall Switch
- How to Re-string a Zero G: Using a MOAB
How to identify which Motor you have:
-
It's a DCT Motor if:
- It shipped before 7/18/2024
- Uses the Somfy Wall Switch Keypad
-
It's a 485 Motor if:
- It shipped after 7/18/2024
- Comes with the MOAB
Opening the Box
Step 1:
- Set fascia aside and out of the way of the installation location. Leave the foam around the tube inside the case in place. Remove all other foam and packaging materials.
- Measure full length of the case (F).
⚠️ : Blocking required. The ceiling or wall used for fixture installation must be able to support 300 lbs or more. Failure to properly secure the screen may result in injury and/or damage.
Bracket Installation
Step 1:
-
Level the brackets to within 1/8” over 10’ using the case length (F).
- Note that the bracket screws provide 1/8” additional adjustment after they have been mounted.
- Install the brackets so that they will be 3” - 19” away from the edge of the case on both sides.
⚠️ : Failure to properly level the mounting brackets may create issues with the screen over time, which could damage the screen material.
Step 2:
⚠️ : Installation requires three or more people. The product weighs up to 225 lbs. Please use safe lifting and rigging techniques.
- Make sure bracket screws are backed out all the way before putting the screen in place. Hook the bracket into all 3 grooves in the case.
Step 3:
- Tighten the screws to lock in place. Then check to make sure the screen is level to within 1/8’’ over 10 ft. You can make up to 1/8’’ adjustment with bracket screws.
Power
Opening the Tray
⚠️ : Installation and use must comply with all applicable electrical codes and regulations and should be performed by a licensed electrical professional.
⚠️ : Ensure the circuit breaker is turned off before connecting power.
Open the tray.
Carefully unscrew the control center.
Gently pull the control center down. Do not force it — if you feel resistance, stop and check. Forcing it may cause damage to the cables or motherboard.
Securely connect the incoming power wires to the terminal block on the control center.
It’s recommended to crimp the provided spade connectors onto the power wires before connecting.
Closing the Tray
- Carefully slide the control center back into the tray, ensuring that the cables and motherboard are not damaged. Once in place, tighten the fastening screws to secure the panel.
⚠️ : Do not force the control panel. If it doesn't close easily, reopen it and check for any wires or obstructions. Once cleared, try closing it again.
- Plug in the power cable to the case and then to a receptacle. Turn on the main breaker to power screen.
Control
Using the DCT Motor with the Wall Switch
-
It's a DCT Motor if:
- It shipped before 7/18/2024
- Uses the Somfy Wall Switch Keypad
Using the 485 Motor with the MOAB
-
It's a 485 Motor if:
- It shipped after 7/18/2024
- Comes with the MOAB
(DCT Motor) - Wall Switch
💡: All RJ45 ports work the same.
💡: You can use any port for a wall switch, IR eye, or third-party control.
Using Wall Switch
Use the supplied cable for all setup procedures.
It is recommended to permanently install the wall switch in an easily accessible location for future limit adjustments and troubleshooting.
Connect the RJ45 end of the cable to the control center.
Connect the smaller RJ9 end to the wall switch.
IR
Using the IR Remote:
If you hold down the IR remote button while the screen is moving, the screen may stop between the set limits.
If this happens, simply press the remote again in the same direction to continue moving the screen.
If a control system with an IR blaster is being used, make sure the IR signal is sent for one second or less to avoid interruption.
IR HEX Codes
Screen Down Command
0000 006c 0000 000c 0006 011b 0006 011b 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 011b 0006 08a4
Screen Up Command
0000 006c 0000 000c 0006 011b 0006 011b 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 011b 0006 011b 0006 08a4
Screen Stop Command
0000 006c 0000 000c 0006 011b 0006 011b 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 011b 0006 00bb 0006 08a4
12v Trigger
Some projectors provide a low-voltage trigger output that can automatically deploy the screen when the projector powers on.
The installer must supply the appropriate conductor wire, making sure it is the correct length and gauge for the setup.
-
Two 3.5mm jacks are included.
Connect these jacks to the installer-provided cable according to the wiring diagram below.
IR
Using the IR Remote:
If you hold down the IR remote button while the screen is moving, the screen may stop between the set limits.
If this happens, simply press the remote again in the same direction to continue moving the screen.
If a control system with an IR blaster is being used, make sure the IR signal is sent for one second or less to avoid interruption.
IR HEX Codes
Screen Down Command
0000 006c 0000 000c 0006 011b 0006 011b 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 011b 0006 08a4
Screen Up Command
0000 006c 0000 000c 0006 011b 0006 011b 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 011b 0006 011b 0006 08a4
Screen Stop Command
0000 006c 0000 000c 0006 011b 0006 011b 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 011b 0006 00bb 0006 08a4
Contact Closure
Dry Contact Pinout:
Please refer to the pinout diagram below.
⚠️ : Incorrect wiring may result in board damage. Ensure proper connections to avoid any issues.
(485) Motor using the MOAB
Connecting the Low Voltage trigger
- Some projectors may have a low-voltage trigger that will allow your screen to drop when it is turned on and raise when turned off. Installer must supply conductor wire in the length and gauge needed.
- Connect a 3.5mm mini plug from the projectors 12v trigger output into the 3.5mm port on the board.
Connecting the IR Sensor
- Connect the IR eye assembly to the case with the thumb screw, then plug into the pre-installed FONTUS if not already installed.
IR Remote Use
- If the IR remote is held down continuously as the screen is moving there is a chance that the screen can stop in-between limits. If this happens simply send another IR signal in the direction it was going to continue its movement.
-
If a control system is using an IR blaster to control this screen, make sure to limit the period where it blasts the signal one second or less.
IR Hex Codes
- These codes are to be programmed into 3rd party universal control systems
UP:
0000 006c 0000 000c 0006 011b 0006 011b 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 011b 0006 08a4
STOP:
0000 006c 0000 000c 0006 011b 0006 011b 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 011b 0006 011b 0006 08a4
DOWN:
0000 006c 0000 000c 0006 011b 0006 011b 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 00bb 0006 011b 0006 00bb 0006 08a4
Connecting the Contact Closure
- Connect the dry contact from your 3rd party control system to the FONTUS.
- You cannot use IR and Dry Contact at the same time.
Screen Inspection
Preparation Steps:
- Carefully remove the "Remove Before Opening" stickers. Inspect the helix and pulleys, ensuring the Dyneema is correctly oriented.
- Make sure the foam stays in place, as it will lower along with the screen.
Cable Wrapping:
- Ensure the cable is wrapped correctly around both helixes, as shown, when viewed from below.
Cable Adjustment:
- If the cable becomes loose, ensure it is correctly positioned on all pulleys as shown.
- Follow the numbered steps to properly route the cables back into the pulley grooves if they come off.
-
SINGLE PULLEY
-
DUAL PULLEY (Long Drop Only)
-
SINGLE PULLEY
Setting the Drop Height
Setting the Upper Viewing Height:
This step sets the height at which the screen will begin to deploy and defines the top of the viewing area.
⚠️ : Important:
Do not exceed the maximum allowable drop of 12"–95" (31–229 cm), depending on your screen size.
The motor is thermally protected. If it stops running during setup, allow it to cool for at least 30 minutes before operating again.
Step 1: (Wall Switch):
- While using Wall Switch, press the DOWN button, and once the screen reaches the desired drop, press the STOP button.
Step 1: (MOAB)
- While using Moab in User mode, press the DOWN button, and once the screen reaches the desired drop, press the STOP button.
- The top of the viewing area is indicated on the protective tube.
- Remove any packing foam remaining inside the case that did not lower with the screen.
Perform steps 2 through 4 on both sides of the screen
Step 2:
- Loosen the thumb screw
Step 3:
- Turn the knob until the moving pulleys are firmly pressed against the stopping plate.
- If the cable becomes loose, make sure the it is still set correctly on all pulleys as shown. Follow the numbers to indicate where the cables are to be routed if they come off of the pulley grooves.
Checking Wing Alignment
Step 4:
Measure from the case to the middle of the wing on both sides.
Compare the measurements. They should be equal within 1/16".
If they are not equal, loosen the thumb screw on the lower side.
-
Adjust by turning the knob:
-
Turn counterclockwise to raise the wing.
💡: We recommend raising the side that is lower.
Hold the ratchet lever and turn clockwise to lower the wing.
-
Recheck the measurements.
Once both sides are even, tighten the thumb screw to secure the adjustment.
- Perform Steps 2 through 4 on both ends of the screen.
-
The wing pulleys should not engage with the stopping plate if you need extended drop.
- Make sure there is even tension on each wing cable. This will help the drop to be set level to the case on the first try.
- Thumb screw must be firmly tightened to prevent the drop setting from changing.
Remove the packaging
Step 1:
- Dispose of all rubber bands, velcro, and foam.
Step 2:
- Carefully remove protective tube and foam wrapped around screen inside protective tube making sure to not damage the screen.
Step 3:
- Carefully remove rubber ring without damaging the screen material.
Setting the Lower Limit
Wall Switch
- Make sure the slide switch on the back of the wall switch is in the lower position.
Press and hold the DOWN button on the wall switch.
Continue holding until the full viewing area is visible.
Stop when no more than 3" of the backer is showing at the bottom.
- Move the slide switch to the middle position.
- This will set the lower limit and switch the screen to user mode.
- Pressing the UP button will send the screen to the Upper Limit.
MOAB
Step 1:
- Upper limit is pre-set at the Factory, if the upper limit requires adjustment, please contact SI support for further assistance.
- To set the lower limit, make sure the MOAB is in programming mode.
-
Hold the DOWN button on the MOAB until the viewing area is fully visible with no more than 3” of backer showing at the bottom then release the DOWN button to stop.
- To prevent damaging your Zero G, the UP button has been disabled while the MOAB is in programming mode.
- If you go past your desired lower limit location, simply place the MOAB into User mode, press the up button to go above where you want your limit to be.
- Put the MOAB back into programming mode, and press the DOWN button to go to your desired lower limit.
- To save the limit, hold the green STOP and blue DOWN buttons until the LEDs flash, then let go.
Step 2:
- Put the MOAB into User mode for normal operation
Leveling and Squaring the Screen
- This step is important to ensure proper operation of the screen
Step 1:
- Measure from the inside top of the cassette to the front tip of the wing.
- Do this on both sides, and should be within 1/16"
- Loosen the Thumb Screw.
-
To raise the wing, turn the knob in the direction it ratchets, 1 click is approximately 1/8"
- Lifting up the wing while raising can make this easier.
- To lower the wing, support the wing so it does not drop, press the release and slowly lower the wing.
- Tighten the Thumb Screw.
Step 2:
- Measure from the top of the wing to the bottom of the roll.
- Do this on both sides and should be within 1/16".
-
To raise or lower the roll, on the roll end cap there are 2 screws.
- Loosen one of the screws, but do not remove it.
- Crack the second screw loose.
-
While holding the bottom of the roll, rotate the end cap to either raise or lower that side.
- Rotation will be the opposite on the other side.
Step 3:
- Cycle the screen 2 to 3 times.
- Confirm the measurements again.
Attaching the Fascia
Step 1:
- Lift the fascia up onto the case and make sure that the hook at the top engages the slot on the end plate
Step 2:
- Lock the fascia in place on each side by tightening the thumb screw at each end of the case.
General Troubleshooting
Parts in the Box
For issues, contact Screen Innovations:
Phone: 512.832.6939 Option 3
Website: www.screeninnovations.com
Comments
0 comments
Please sign in to leave a comment.