SI Eco-System Troubleshooting Wizard
TRO.Y 2 | Helen | Pegasus | Motors & Integration
What type of issue are you experiencing?
Select the category that best describes your problem.
SI Eco-System Components Reference
View components
Check out our TRO.Y Quick Setup Guide for step-by-step instructions on network discovery, firmware updates, adding motors, and 3rd party integration.
What TRO.Y 2 issue are you experiencing?
Finding & Accessing TRO.Y
TRO.Y 2 requires PoE (Power over Ethernet). Connect to a PoE switch or use the included PoE injector. Verify LEDs are lit on the front of the unit.
Windows: Open Command Prompt, type ping troy, press Enter
Mac: Open Terminal, type ping troy.local, press Enter
If successful, the IP address will be displayed. Enter that IP in your browser.
1. Open File Explorer and click Network in left panel
2. Look for SI_TRO.Y under "Other Devices"
3. Double-click to open in browser, or right-click → Properties for IP address
Type arp -a in Command Prompt/Terminal
Look for MAC address starting with 70:B3:D5 or 58:76:07 — the IP next to it is your TRO.Y
Connect directly to TRO.Y using the fallback IP: 169.254.169.254
1. Connect laptop directly to TRO.Y with Ethernet cable
2. Set your computer's IP to 169.254.169.X (X = 1-250)
3. Subnet mask: 255.255.255.0
4. Press the Reset button on TRO.Y (red LED will flash)
5. Navigate to 169.254.169.254 in browser
• Use Chrome for best compatibility
• Clear browser cache if page won't load
• Always use TRO.Y's Back button (not browser back) to avoid data loss
Press the Reset button on TRO.Y to enable security bypass mode for 5 minutes, then refresh your browser.
Note: SI Support cannot reset or recover lost passwords.
Updating TRO.Y Firmware
Do NOT power off TRO.Y or leave the GUI while firmware is updating!
If you only see the firmware update page (not the regular TRO.Y GUI), this means TRO.Y does not have firmware installed. Upload the latest firmware to get started.
1. Go to System Settings at top of screen
2. Scroll to bottom and click Show next to Firmware Updates
3. Click Choose File and select the firmware file
4. Press the Reset button on TRO.Y (red LED should flash)
5. Click Submit to start upload
6. Wait for "result": "good" in Results box
7. Click System Restart button
Press the Reset button again, then press Submit again.
TRO.Y Not Responding
Power LED (PWR): Solid = powered on
Network LED (NET): Blinking = network activity
Bus LEDs (1-4): Activity on RS-485 ports
Helen LED: Zigbee coordinator activity
1. Power cycle TRO.Y - disconnect PoE for 30 seconds, reconnect
2. Check PoE source - try a different PoE port or injector
3. Check network cable - try a different cable
4. Factory reset - press and hold Reset button until all LEDs turn off
Short press: Security bypass (5 min GUI access)
Long press (until LEDs off): Factory reset - erases all settings
Configuring Network Settings
Before configuring TRO.Y, verify network connectivity:
Confirm network switch/router is powered and functioning
Verify Ethernet cable is securely connected at both ends
Test network connection with another device
Check for VLAN or firewall restrictions that may block TRO.Y
If using 3rd party control systems, it is recommended to set TRO.Y to Static IP.
1. Go to System Settings at top of screen
2. Turn DHCP OFF
3. Enter Static IP, Subnet Mask, and Gateway
4. Scroll down and click Restart
If using Static IP, also reserve the MAC address in your router settings for stability. TRO.Y MAC addresses start with 70:B3:D5 or 58:76:07.
What type of motor communication are you troubleshooting?
Select the communication type your motors use.
Zigbee: Uses Helen coordinator, battery or low voltage motors (Nano, Nino LV)
RS-485: Hardwired motors, connected via Janus or direct to TRO.Y bus
PoE: Ethernet-powered motors (SI Nino PoE, Somfy PoE), uses IP Bridge
RTS: RF remote controlled (433MHz), uses Pegasus bridge
What Zigbee issue are you experiencing?
Helen Coordinator Won't Initialize
Connect Helen Coordinator directly to the Helen port on TRO.Y 2
DO NOT use the supplied PoE Injector for the Coordinator
Max cable length: 50 feet from TRO.Y to Helen Coordinator
PoE Injector is only for Helen units used as Routers
1. Go to Integration Settings then Wireless Bridge Settings
2. Look at the PAN ID value
3. If it shows "0000", the Zigbee network has not been created
4. Click Create Zigbee Network button
5. PAN ID should change to a random 4-digit combination
Coordinator ready: Red, Green, Blue LEDs all solid (not flashing)
LEDs blink off every 2.5s: Already configured as Coordinator - connect to Helen port
LEDs flash on every 2.5s: Not configured as router yet - needs pairing
1. Power cycle TRO.Y 2
2. Verify Helen is connected to Helen port (not PoE)
3. Try Create Zigbee Network again
4. Check Helen firmware is current
Shade/Router Not Discovering
1. In TRO.Y, go to Integration Table then Device Table
2. Click Open Zigbee Pairing (button turns yellow)
3. Put motor into pairing mode:
Nano: Hold motor head button for 2 jogs - LED blinks amber
Nino: Hold motor head button for 2 jogs - LED solid red
4. Motor should jog once and appear in Device Table
5. Click Close Zigbee Pairing when done
6. Click Commit Integration Table to save
If you purchased your Eco-System with shades, they come pre-configured from factory.
Use Query Helen for Connected Devices button to retrieve them.
Verify motor has correct voltage and polarity
Move Helen Coordinator closer temporarily
Add Zigbee routers between Helen and motor
Check Helen Diagnostics to confirm coordinator is broadcasting
Test motor with TaHoma Pro app to confirm motor functionality
Weak Signal or Devices Dropping
SILQ (SI Link Quality) measures signal strength in Helen Diagnostics.
82+: Optimal signal
50-81: Acceptable for routers
Below 50: Weak - needs improvement
1. From TRO.Y Dashboard, scroll to bottom
2. Open Helen Diagnostics
3. Click Start Helen Diagnostics
4. Review SILQ values for each device
Go to Integration Settings then Wireless Bridge Settings then Generate Zigbee Route Graph
This shows which routers devices are connected through.
Add Zigbee routers between Helen and weak devices (Helen as Router, Smart Plugs, Smart Switches)
Relocate Helen to open area - avoid metal, AV racks, behind TVs
Space routers 15-20 ft apart for optimal mesh
Power cycle routers to force better route discovery
Change Zigbee channel if interference suspected
Avoid placing Zigbee devices near: metal cabinets, concrete walls, mirrors, tinted glass, microwave ovens, TVs
Commands Delayed or Slow Response
When controlling Zigbee motors or groups, add at least a 6-second delay between commands for smooth operation.
1. Check SILQ values in Helen Diagnostics
2. Verify TRO.Y firmware is current
3. Avoid spamming commands from apps, remotes, or integrations
4. Check Zigbee Routing Table for clean paths
5. Space out commands to allow motor feedback processing
Overloaded mesh (too many devices on one router)
WiFi interference on same channel
Weak signal requiring multiple hops
Commands being sent too rapidly
Changing Zigbee Channel
Zigbee operates on 2.4 GHz (same as WiFi). WiFi channels 1, 6, 11 overlap with Zigbee channels 11-22.
Best Zigbee channels: 15, 20, or 25 (least WiFi overlap)
1. Go to Integration Settings then Wireless Bridge Settings
2. Select channel from dropdown (recommend 15 or 25)
3. Click Change Existing Network Channel
4. Wait 10-15 seconds for change to apply
5. All devices will automatically move to new channel
Retest SILQ values in Helen Diagnostics
Monitor for improved performance
If issues persist, try a different channel
Use a WiSpy spectrum analyzer to identify sources of 2.4 GHz interference. WiSpy can show you which frequencies are congested and help you select the best Zigbee channel for the environment.
Updating Helen Firmware
1. Go to Integration Settings
2. Click Show next to Wireless Bridge Settings
3. Press the Reset button on TRO.Y 2
4. Click Choose File and select the .gbl firmware file
5. Wait for upload to complete (takes a few minutes)
If the update goes quickly, it did not take. Repeat the process - it should take a few minutes to update properly.
What RS-485 issue are you experiencing?
RS-485 Motor Not Discovering
1. Go to Integration Table
2. Click Start Wired Device Discovery
3. Devices will appear as they're found
4. Click Stop Wired Device Discovery when done
5. Click Accept Edits to save to browser
6. Click Commit Integration Table to save to TRO.Y
Verify proper termination at both ends of bus
Check for loose connections
Use twisted pair cables (CrestNet, Lutron, or Somfy wire preferred)
Max cable length: 300 feet total
Check motor has power
Try these tests to eliminate wiring as the cause:
• Temporary cable — run a new cable across the floor to bypass existing wiring
• Direct connection — plug the shade directly into the Janus
• Swap locations — if possible, swap the problem shade with a working shade at a different location
If the shade works with temporary wiring or at a different location, the original wiring is likely the issue.
Divide shades into 4 segments (one per TRO.Y bus port) for best performance. Max 64 shades per port, 256 total per TRO.Y.
Go to Diagnostics Table to see:
Discovery status, Online/offline status, Which port device is connected to, Test button to jog shade
RS-485 Motor Not Responding
1. Check motor power - is the motor powered?
2. Check Integration Table - is motor showing online?
3. Use Test button in Device Table to jog
4. Check for address conflicts - each motor needs unique ID
5. Check motor limits are set correctly
Motor limits not set (motor won't move past limits)
Address conflict with another device
Wiring issue on bus line
Motor power issue
Try these tests to eliminate wiring as the cause:
• Temporary cable — run a new cable across the floor to bypass existing wiring
• Direct connection — plug the shade directly into the Janus
• Swap locations — if possible, swap the problem shade with a working shade at a different location
If the shade works with temporary wiring or at a different location, the original wiring is likely the issue.
Motor Issues
Motors may develop encoder or limit issues that cause them to move only in small increments or not move at all.
• Motor only moves in small increments (jogging slightly then stopping)
• Motor doesn't move at all when commanded
• Motor responds to commands but travel is very limited
• Limits display as 65535 (indicates encoder/limit memory corruption)
1. Go to Integration Table → Device Table
2. Click Config on the affected motor
3. Click Limits button
4. Check current limit values — if either shows 65535, this indicates corruption
5. Try clicking Adjust next to Upper Limit
6. Use UP/DOWN controls to move shade
7. Click Set to save new limit
8. Repeat for Lower Limit
9. Test motor operation
If adjusting limits doesn't help, or limits still show 65535:
1. Go to Integration Table → Device Table
2. Click Config on the motor
3. Click Limits button
4. Click Factory Reset button
5. Confirm the reset when prompted
6. Wait for motor to reset (may take 30-60 seconds)
7. Re-set both upper and lower limits after reset
8. Test motor operation
Factory reset will erase:
• Upper and lower limits
• Intermediate positions (favorite positions)
• Motor address (will need to re-discover)
You will need to re-configure the motor after reset.
Over time, the motor's internal encoder memory can develop issues, especially after power surges or many power cycles. The 65535 value indicates the motor has lost its limit reference points. Factory reset clears this corrupted data and allows fresh limit programming.
RS-485 Intermittent Communication
1. Identify problem motors using Diagnostics Table
2. Isolate Janus units - connect each one individually to TRO.Y bus ports (don't daisy chain)
3. Narrow down faulty motor - disconnect all motors, reconnect one at a time
4. Inspect wiring once fault is located
Proper termination at both ends
No sharp bends in cables
Proper grounding - no ground loops
Continuity test - check for shorts or broken wires
Cable length - max 300 feet
Try these tests to eliminate wiring as the cause:
• Temporary cable — run a new cable across the floor to bypass existing wiring
• Direct connection — plug the shade directly into the Janus
• Swap locations — if possible, swap the problem shade with a working shade at a different location
If the shade works with temporary wiring or at a different location, the original wiring is likely the issue.
Instead of daisy-chaining Janus units, connect each one individually to TRO.Y bus ports. This makes troubleshooting much easier.
Setting RS-485 Motor Limits
Your shades came with limits set from factory. Only adjust if needed.
1. In Device Table, click Config on the motor
2. Click Limits button
3. Click Adjust next to Upper or Lower Limit
4. Use controls to move shade to desired position
5. Click Set to save the limit
6. Click Back when done
You can also factory reset the motor from the Limits menu - this erases all settings including limits.
RS-485 Motor Rotation Direction
If the motor is moving in the wrong direction (up command moves down, or vice versa), you can reverse the rotation in TRO.Y.
1. Go to the Integration Table
2. Click Config next to the motor
3. Find the Rotation setting
4. Change from Standard to Reverse (or vice versa)
5. Click Submit to save
6. Test the motor to confirm correct direction
• Motor moves down when you send an up command
• Motor moves up when you send a down command
• Shade opens when it should close (or vice versa)
• This is common when motors are mounted in different orientations
You may need to re-set your limits after changing the rotation direction, as the up/down reference points will swap.
If the rotation setting won't take effect, the motor may need to be factory reset before the rotation can be changed. Go to Config → Limits → Factory Reset, then try changing the rotation again.
PoE Motor Issues
SI Nino PoE and Somfy PoE motors use an IP Bridge to connect to TRO.Y.
IP Bridge connects to network switch (PoE side)
IP Bridge connects to TRO.Y bus (RS-485 side)
PoE motors, IP Bridge, and TRO.Y must be on same network
PoE motors appear and operate exactly like RS-485 motors once discovered.
Use Start Wired Device Discovery in Integration Table.
Verify IP Bridge has power (PoE)
Verify IP Bridge RS-485 connection to TRO.Y bus
Verify PoE motors have network connection
Check all devices are on same network/VLAN
What RTS/Pegasus issue are you experiencing?
RTS Range Issues
RTS operates on 433.42 MHz frequency.
Indoors: ~30 feet (varies by obstacles)
Outdoors: Up to 60 feet in ideal conditions
1. Check remote batteries - weak battery = short range
2. Test closer - does it work at short distance?
3. Check for interference - metal, thick walls, other RF devices
4. Reposition antenna - extend fully, position vertically
5. Try different remote - rule out faulty transmitter
Metal objects (cabinets, HVAC ducts)
Thick walls (concrete, brick)
WiFi routers, baby monitors, cordless phones
Wireless security cameras
If range is insufficient, a Pegasus Smart Repeater can extend the signal. Install it halfway between transmitter and motor.
Pairing Motor to Pegasus
1. Make sure remote is paired to motor and limits are set
2. In Device Table, click Config on Pegasus
3. Click RF Motor Table
4. Put motor in pairing mode (see below)
5. Click RF Pair for desired channel - motor will jog
6. Click RF Test to confirm
7. Label the channel and click Save
Somfy 30 Series (LV/Wirefree): Hold Program button on remote until jog, then hold Motor Head button until jog
Somfy 50 Series (LV): Hold Program button on remote until jog
SI KAOS: Hold STOP button on remote for 5 seconds until jog
Alpha: Tap RED button on motor head - jog, then UP+DOWN quickly, then STOP 8 times - jog
Ghost Signals (Motors Moving Without Command)
Nearby devices on 433 MHz (car remotes, baby monitors)
Other RTS motors with same address
Stuck button on remote
Third-party automation triggering schedules
Voltage spikes on power line
1. Power cycle motor - disconnect for 30 seconds
2. Clear programming - perform full reset on motor
3. Reprogram with single trusted remote
4. Isolate interference - turn off nearby RF devices
5. Check automation - review schedules in TRO.Y, Bond, or control system
6. Remove batteries from unused remotes
An RF scanner can detect unknown signals around 433 MHz. Monitor for spikes when ghost signals occur.
Learning a Remote to Pegasus
Select the correct mode in Pegasus Config:
Somfy: Somfy/Olibra remotes
Alpha: Alpha remotes
SI KAOS: SI KAOS remotes
Lutron: Lutron Pico remotes
1. In Device Table, click Config on Pegasus
2. Click RF Remote Table
3. Click Learn (button turns yellow)
4. Press program button on remote (see below)
5. Remote ID will appear when learned
6. Select target for the remote
7. Click Send Target to Device
Somfy: Press program button on back of remote
Alpha: UP+DOWN together, then STOP 8 times quickly
SI KAOS: Hold UP button for 7 seconds
Lutron Pico: Hold any button for 7 seconds
Which integration are you setting up?
Control4, Crestron, Bond, Savant, URC, and most other systems require Telnet/JSON Server to be configured in TRO.Y before integration. Josh AI and Lutron do NOT require Telnet setup.
TRO.Y only supports 1 Telnet connection at a time. If using Bond Bridge Pro with another control system, integrate Bond into TRO.Y and use a 3rd party driver to control Bond.
Then select your integration:
Telnet/JSON Server Setup
Use Static IP or MAC reservation on TRO.Y and 3rd party processor for stability.
1. Click Integration Settings
2. Click Show on Telnet/JSON Server Settings
3. Select TCP
4. Set Telnet port (default: 23)
5. Enter Username and Password
6. Click Submit
7. Restart TRO.Y
When connected, TRO.Y Dashboard will show "Good Connection" in System Status under Telnet Server.
Telnet configured? Continue to your integration:
Control4 Integration
Ensure Telnet/JSON Server is configured in TRO.Y before proceeding. Use the Back button if you need to set this up first.
1. Search Drivers for Screen Innovations
2. Install drivers:
Screen Innovations Troy Gateway (one instance)
Screen Innovations Blind (one per shade)
Screen Innovations Blind Group (one per group)
3. In Connections tab, enter TRO.Y IP address
4. In Gateway Driver, enter Username/Password from TRO.Y Telnet settings
5. Click Discover Devices in Actions tab
6. For each Blind driver, select shade and run Measure Travel Time
Measure Travel Time is REQUIRED for 2-way feedback. This moves the shade to calculate travel time.
Crestron Integration
Ensure Telnet/JSON Server is configured in TRO.Y before proceeding. Use the Back button if you need to set this up first.
Crestron Home: Uses certified extension — limited to 64 shades per TRO.Y
SIMPL/Home Works: Uses Telnet/JSON API — no shade limit
1. Install Screen Innovations TRO.Y extension in Crestron Home
2. In TRO.Y, ensure Telnet is configured
3. In Crestron Home, add the extension
4. Enter TRO.Y IP address
5. Enter Telnet username and password
6. Extension will discover shades
7. Assign shades to rooms
Crestron Home extension supports maximum 64 shades per TRO.Y. For larger projects, use SIMPL programming with Telnet API.
For custom programming:
1. Configure Telnet in TRO.Y Integration Settings
2. In SIMPL, create TCP/IP client connection to TRO.Y
3. Use JSON commands (see API documentation)
4. Parse responses for feedback
Lutron Integration
TRO.Y integrates with:
✓ QSC (Quantum Software Connection)
✓ RadioRA 2
✓ RadioRA 2 Select
✓ Caseta Pro
✗ NOT compatible: QSX, RadioRA 3
1. In Lutron app, go to Tools (gear icon)
2. Select Advanced → Integration
3. Enable Telnet Support
1. In TRO.Y, go to Integration Settings
2. Click Show on Telnet Client Settings
3. Click Enable
4. Enter Lutron processor IP address
5. Enter Port (default: 23)
6. Enter credentials — default: lutron / integration
7. Click Submit
8. Restart TRO.Y
1. In TRO.Y, go to Integration Settings
2. Click Show on Telnet Client Table
3. For each button you want to program:
• Select the Device ID
• Enter the Button number
• Assign the desired Motor command
4. Click Submit to save
Josh AI Integration
Josh AI uses auto-discovery to find TRO.Y on your network. No Telnet/JSON setup is needed.
Ensure both TRO.Y and Josh devices are connected to the same network.
1. Log in to the Josh Portal
2. Navigate to Portal → System Setup → Configure Devices
3. If TRO.Y was auto-discovered, it will appear in the list
4. Select Shade Innovations TROY and click Authorize
5. Enter TRO.Y IP address, then press the Reset button on TRO.Y (red LED will blink)
6. Click Next — devices will populate under the Areas tab
7. Assign shades to rooms by dragging/dropping or using the gear icon
1. Go to System Setup → Configure Devices
2. Click Add Integration
3. Search for and select the Shade Innovations logo
4. Enter TRO.Y IP address, press Reset button, click Next
5. If still not connecting, check network settings and power cycle both devices
Bond Bridge Pro Integration
Ensure Telnet/JSON Server is configured in TRO.Y before proceeding. Use the Back button if you need to set this up first.
TRO.Y only supports 1 Telnet connection. If using Bond with Control4 or Crestron:
1. Integrate Bond into TRO.Y
2. Use 3rd party driver to control Bond (not TRO.Y directly)
3. This frees TRO.Y Telnet for Bond
1. Open the Bond app
2. Go to the My Devices page
3. Select your Bond device
4. Select Advanced Settings
5. Select Network Info — note the IP address
1. Open a web browser
2. Enter Bond's IP address followed by /troy
Example: http://192.168.1.100/troy
3. Enter the TRO.Y IP address
4. Click Save
1. In TRO.Y, go to Integration Settings
2. Under Telnet/JSON Server, click Enable
3. Set Username and Password
4. Click Submit, then Restart
After configuration, reboot both TRO.Y and Bond Bridge Pro for the integration to take effect.
Savant / URC / Other Systems
Ensure Telnet/JSON Server is configured in TRO.Y before proceeding. Use the Back button if you need to set this up first.
1. Install Screen Innovations UAI+ Profile from Savant Community
2. Configure TRO.Y Telnet settings
3. In Savant Blueprint, add the profile
4. Enter TRO.Y connection details
5. Discover and assign shades
Any system supporting Telnet/TCP can integrate with TRO.Y:
1. Configure TRO.Y Telnet settings
2. Create TCP connection in your control system
3. Use JSON API commands
4. Refer to TRO.Y API documentation for command format
TRO.Y uses a JSON-based API over Telnet. Contact SI support for API documentation if not included with your system.
What programming task do you need help with?
Creating Groups
• RS-485 Groups and Zigbee Groups are created in TRO.Y's Group Table
• RTS Groups are created in the Pegasus RF Motor Table (NOT in Group Table)
• To combine different communication types, use a Super Group
1. Go to Integration Table → Group Table
2. Click Create Group
3. Enter a label for the group
4. Select type: RS485 or Wireless (Zigbee)
5. Click Accept Edits
6. Click Config on the new group
7. Check the boxes for shades to include in the group
8. Click Save Changes to Group
9. Click Commit Integration Table to save
RTS groups are created differently — they are configured in the Pegasus device:
1. Go to Integration Table → Device Table
2. Click Config on your Pegasus device
3. Click RF Motor Table
4. Find an empty channel to use as your group channel
5. For each motor you want in the group:
• Put motor in pairing mode
• Click RF Pair on the GROUP channel (same channel for all motors)
• Motor will jog to confirm
6. Label the channel with your group name
7. Click Save
8. Now commanding that channel controls all paired motors simultaneously
To control RS-485, Zigbee, AND RTS motors together with one command:
1. First create individual groups for each type (RS-485 group, Zigbee group, RTS group via Pegasus)
2. Go to Integration Table → Super Group Table
3. Click Create Super Group
4. Enter a label
5. Select the groups to include as targets
6. Click Accept Edits then Commit Integration Table
7. All groups will trigger simultaneously when the Super Group is commanded
Creating Scenes and Events
Scenes and Events can ONLY be triggered directly from TRO.Y. They cannot be triggered by 3rd party control systems. 3rd party systems should control individual devices, groups, or super groups directly via Telnet commands.
Scene: A preset sequence of commands (up to 8) that executes when triggered
Event: Automatically triggers a scene at a designated time (sunrise, sunset, or specific time)
1. Go to Integration Table → Scene Table
2. Click Create Scene
3. Enter a Label for the scene
4. Enter an Integration ID (used for internal reference)
5. Click Accept Edits
6. Click Show Config to open the command editor
7. Add commands (up to 8 per scene):
• Select Target (device, group, super group, or another scene)
• Select Command (Open, Close, Stop, Go to Position)
• Set Delay in seconds (use 6+ seconds between Zigbee commands)
8. Click Save after adding each command
9. Click Commit Integration Table to save
Need more than 8 commands? A scene can trigger another scene as its last command. This chains scenes together for unlimited command sequences.
1. Go to Integration Table → Event Table
2. Click Create Event
3. Enter a Label for the event
4. Select the Scene to trigger
5. Choose trigger type:
• Time: Specific time (e.g., 7:00 AM)
• Sunrise: At sunrise (requires location coordinates in System Settings)
• Sunset: At sunset (requires location coordinates in System Settings)
6. Select which days the event should run
7. Click Accept Edits then Commit Integration Table
For sunrise/sunset events to work correctly, you must configure your location:
1. Go to System Settings
2. Enter Latitude and Longitude coordinates
3. Set correct Time Zone
4. Click Submit and restart TRO.Y
When controlling Zigbee motors or groups in scenes, add at least a 6-second delay between commands for reliable operation.
Programming Keypads (DecoFlex)
1. Connect keypad to RS-485 bus
2. In Integration Table, click Start Wired Device Discovery
3. Keypad will appear in device list
4. Click Config on keypad
Target Destination Mode: Buttons 1-5 select presets, 6-8 are UP/STOP/DOWN
Standard Programmable: Each button can have Press/Hold/Release commands
Available commands: MOVE UP, MOVE DOWN, STOP, MOVE TO PRESET #, MOVE TO %, RUN SCENE, ABORT SCENE, DESIGNATE TARGET, and more.
Site Backup and Restore
Site File will only backup RS-485 devices. Wireless (Zigbee) devices will NOT be backed up.
1. Click Report button
2. Click Create Report / Site Backup
3. Wait for progress bar to complete (1-2 minutes)
4. Download the .csv file
Loading will overwrite all settings
Wireless bridges may take up to 2 minutes
Do NOT close browser until complete
TRO.Y may need to reboot
Commit Integration Table after loading
SI Eco-System Commissioning Checklist
Open the full interactive commissioning checklist for step-by-step guidance through system setup.
Great - glad we got it working!
Here are some helpful resources for future reference:
Let's get you some help
Please provide as much detail as possible when submitting your request.
Your troubleshooting path will be included with your support request.
Sales Order number (SHXXXXXX) or Project ID
TRO.Y firmware version
Helen firmware version (if applicable)
Motor types in system (Zigbee, RS-485, PoE, RTS)
3rd party control system (if applicable)
Detailed description of issue
Screenshots or videos if possible
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