Helen: Installation Instructions

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Article Links:

• Connecting Helen as a Coordinator
• Connecting Helen as a Router
• Mounting the Helen
• Factory Resetting the Helen
• Parts in the Box
• TRO.Y 2: Programming - Adding Zigbee Devices to Helen

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Connecting Helen as a Coordinator:

1. Connect the TRO.Y2 to PoE (Power over Ethernet) — either through a PoE switch (do not exceed 48V) or use the included PoE injector.
2. Find the device labeled "Helen" (look for the big pink label on the box marked "Helen of TRO.Y2 if pre-configured from the factory").
3. Connect it to the Helen port on the TRO.Y2 using the included Cat5e cable.
4. Check the status LEDs on the TRO.Y2.
   • If the LEDs stay on, the coordinator is active and building your Mesh network!
   • The RED, GREEN, and BLUE LED's on the Helen will be solid.

5. If the LEDs are ON but blink OFF every 2.5 seconds:

   • This means the Helen is already pre-configured as a mesh router.

   • What to do:

     • Disconnect it from TRO.Y2.

     • Power it using the included PoE injector or auxiliary power input.

     • Then, find the Helen labeled "Helen of TRO.Y" (look for the pink label) and connect that one to TRO.Y2.

   Can’t find the Helen of TRO.Y?

   • You can use any Helen to start a new Zigbee network:

     1. Connect it to the Helen port on TRO.Y2.

     2. Go to Integration Settings > Wireless Bridge Settings and turn on Helen Bridge.

     3. Reboot TRO.Y2.

     4. Wait 1–2 minutes for the new Zigbee mesh to initialize.

     5. Once the Helen's LEDs stay solid ON, the network is ready and you can start adding Zigbee devices.

     6. Refer to the TRO.Y2 manual for steps to add devices.

   2. If the LEDs are OFF but blink ON every 2.5 seconds:

   •  

     • This Helen is not yet configured.

     • SI shades come pre-configured, so look for the pink-labeled Helen of TRO.Y and connect that one to TRO.Y2.

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Connecting Helen as a Router:

1. Connect Helen to Power
   • 💡: Helen can be powered by anything from 7-48v
   • 💡: Helen comes with a POE Injector that can be used for power
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       • 🔴: POE Injector does not need to be connected to the network, only used to power Helen
       • 🔴: Some POE Switches may not power Helen
2. Check status LED's, if LED's stay On the router is working

   • If the LEDs are ON, but blink OFF every ~2.5 seconds:

     • You may have connected a Helen of TRO.Y, which is already set up as a Coordinator.

     • Fix: Disconnect it from power, then plug it into the Helen port on TRO.Y.

     If the LEDs are OFF, but blink ON every ~2.5 seconds:

     • This Helen hasn’t been set up as a Router yet.

     To set it up as a Router:

     1. On TRO.Y2, open the Device Integration table.

     2. Click “Open Zigbee Pairing.”

     3. On the Helen device, press and hold the pairing button until the LEDs start flashing rapidly, then release.

     4. When the LEDs stay solid, it’s connected and your mesh is building.

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Factory Resetting the Helen:

1. Push and HOLD the button on the back of the Helen for about 20 seconds, when the 3 LED's flash, let go go the button.

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Mounting:

🔴: Do not mount Helen in a metal J box

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Parts in the Box:

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For issues, contact Screen Innovations:
Phone: [phone] Option 3
Website: www.screeninnovations.com