KAOS: Installation & Programming Guide

Skip to main content

✕

− 100% + Reset ⛶

Press ESC or click background to close

Inside Mount

SI KAOS Motor

☰

Quick Navigation

Required Tools

On-Site Checklist

Installation Steps

Motor Setup

Troubleshooting

Motor Issues

● Identify Motor Type

● SI KAOS Motor

→ Remote Pairing

→ Setting Limits

→ Factory Reset

● Somfy Motor

→ Pairing & Limits

→ Factory Reset (2-10-2)

Physical Issues

→ Won't Raise/Lower

→ Telescoping

→ Binding/Noise

→ Fabric Wrinkles

Fabric Replacement

SI Outdoor Remote

FAQ

Parts in Box

Mount Type

Inside Mount

Outside Mount

Pocket Mount

Expand Collapse

Outdoor Shades Installation Guide

Inside Mount Outside Mount Pocket Mount

How to Use This Guide

1. Select your mount type above (Inside, Outside, or Pocket)
2. Follow the step-by-step instructions for your installation
3. Check off completed steps to track your progress
4. Use the red menu button on the left for quick navigation
5. Click the PDF button in any section header to save that section as a PDF

Tip: To save as PDF, click the PDF button, then select "Save as PDF" in the print dialog (instead of a printer).

Required Tools On-Site Checklist Installation Steps Motor Setup Troubleshooting Fabric Replacement SI Outdoor Remote FAQ Parts in the Box

Required Tools for Installation

PDF

Required Tools for Installation

• Ladders, Lifts, or Scaffolding
• Headlamp
• Laser Level
• 4-6' Level
• Tape Measure
• Screwdrivers, Sockets & Bit Set
• Wiring Tools
• Drill and Bits for wood, metal and masonry
• Hex Key Set (Ball end recommended)
• Miter Saw (Chop Saw), 7" + blade (Best Practice: Blade rated for Aluminum)
• Drop Cloth or Tarp
• 110v AC Wire Terminations (NEMA Plug or WAGO/Wire Nuts)
• Multimeter
• Eye Protection
• Sharpie's/Pencil
• Variety of Shims
• Painters Blue Tape

Optional Tools

• Countersink bit & Screws

Appropriate fasteners for:

• Brackets
• Thru-bolting
• U-Channel attachment
• Track to U-Channel attachment

On-Site Checklist

PDF

On-Site Checklist

• Open and inspect contents
  • If any visible damage, please photograph packaging, and damaged contents and report to [e-mail]
  • If anything is missing, confirm all boxes shipped and report to [e-mail]

If there are multiple boxes in the shipment, accessories will be overpacked in one of the boxes, identified with a sticker

• Prep Jobsite for install
• Remove shade and tracks from packaging (DO NOT use a blade)

Installation Steps

PDF

Step 1: Removing the roll from the cassette

1. Loosen screws on the door latches using a 5/64 allen wrench allowing the latches to rotate inwards. DO NOT REMOVE THE SCREWS. Open the door.
2. Undo the silver safety screws, then press the latch release and pull the roll out.

---

Step 2: Bracket Installation

1. Install Wall Mount Brackets:
   • Secure brackets to structural supports using appropriate fasteners.
   • Position brackets 4–6" from each end of the opening.
   • Mount additional brackets (if included) equally spaced between the outer brackets to prevent cassette sag.
     • Use two brackets for shades up to 18' wide; use four brackets for shades wider than 18'.
   • Align and level all brackets.

---

Step 3: Power Wire Preparation

ELECTRICAL SAFETY WARNING

Installation must follow all local electrical codes when working with 110V AC power. Use a certified electrician when necessary. Ensure power is OFF before making any electrical connections.

1. Prepare the Power Wire
   • Ensure the power wire is secured through the cassette on the side that will be the final termination side.
   • Make sure these wires are secured so that they will not be damaged during installation of the cassette.

All KAOS shades have an internal disconnect and ships disconnected. Before running the shade, open the shade door and complete the connection.

To use the "Quick Connect" Slide the RED "Lock" away from the center - Press down on the BLACK part between the RED - While pressing Down, pull the connectors apart

---

Step 4a: Cassette Installation using Brackets

Warning: Cassette installation requires two or more people and/or hoisting equipment. Always use safe lifting and rigging techniques.

1. Lift the cassette straight up and hook it onto the installed brackets.
   • Once engaged, the cassette should "click" into place.

---

Step 4b: Thru-Bolting the Cassette (Ceiling Mount Only)

1. Pre-drill holes, 4-6" from the end caps, if over 18' add more evenly spaced from the outer 2 mounting locations.
2. Ensure that the screws or anchors used are appropriate in quantity, size, and type for the structural substrate they will be mounted to.
   • Be careful not to over torque or aggressively drill retention hardware when mounting the cassette because deformation to the case could occur, this is especially important when ceiling mounting as cassette deformation will make it difficult or impossible to attach the front removable section.
   • The structure behind the mounting points should be flat and level.

---

Step 5: Fabric Roll Installation

1. Pre-check roll for Telescoping, if Keder is not stacked evenly on both sides, CLICK HERE for the instructions to correct this before continuing.
2. Note the motor side and idler side.
3. Position both sides under the cassette and push up into the cassette simultaneously on the left and right, there will be an audible "Click" when the shade is secured
4. Fasten the silver safety screws on the mounting plates to secure the material roll.

Warning: The motorplate is secured to the motorhead with the C-clamp, the idler can slide off easily

Warning: Be sure the motor and its tube adaptor, and idler and its tube adaptor are fully seated into the tube before installing the roll into the cassette.

---

Step 5b: Shades under 6' Additional Weight Bar Assembly

1. Lower the bottom edge of the shade until it is approximately 5 inches above the ground.
2. Align the front and rear steel bars with the three mounting holes on the hem bar.
3. Attach the front and rear steel bars to the hem bar.

The Rear external weight bar will be the ones with the holes all the way through.

4. Begin by securing one end of the steel bars with one of the three provided weight bar screws. Leave the screw slightly loose.
5. Secure the opposite end with another weight bar screw, also leaving it slightly loose.
6. Install the third screw in the center. Once all three screws are in place, tighten them securely

---

Step 6: Motor Setup

Important: KAOS shades ship with remotes unpaired and no limits set. You must complete motor programming before continuing.

Best practice: Only have 1 shade powered up while programming

Motor Programming Quick-Start (Click to Expand)

First, identify your motor type by your remote:

SI KAOS Motor

3-button remote

Somfy Motor

Simu remote

SI KAOS Motor Somfy Motor

1. Pair the Remote

1. Unplug the motor from power
2. Press and hold UP on the remote
3. While holding UP, plug in the motor
4. Motor jogs once (programming mode)
5. Quickly press UP — motor jogs to confirm pairing

2. Set Upper Limit

1. Tap Programming button (back of remote) — motor jogs
2. Press UP to enter upper limit mode
3. Use UP/DOWN to position shade (hold 3 sec for continuous move)
4. Tap Programming button — motor jogs, limit saved

3. Set Lower Limit

1. Move shade to desired lower position
2. Tap Programming button — motor jogs
3. Press DOWN to enter lower limit mode
4. Tap Programming button — motor jogs, limit saved

Done! Cycle the shade 3-5 times to verify. For troubleshooting, see the full Motor Setup section.

1. Pair the Remote

1. Apply power to the shade
2. Press and hold UP + DOWN together until shade jogs once
3. Remote is now paired

2. Check Direction

1. Test UP and DOWN buttons
2. If reversed: hold MY/STOP until shade jogs to swap direction

3. Set Limits

1. Move shade to desired upper limit
2. Press and release MY/STOP + DOWN until shade moves down
3. Press MY/STOP near desired lower limit
4. Fine-tune to exact lower limit position
5. Press and release MY/STOP + UP until shade moves up
6. While moving, press MY/STOP to stop between limits
7. Hold MY/STOP until shade jogs — limits saved
8. Tap Programming button (back) — shade jogs to confirm

Done! Cycle the shade 3-5 times to verify. For troubleshooting, see the full Motor Setup section.

---

Step 7: Measuring and Cutting the Tracks

1. Cutting the U-Channels

   1. Measure the distance from the bottom of the cassette to the floor
   2. Subtract 1/2" and cut the bottom of the U-Channels

The Tracks are labeled as Left and Right on the top sides of the tracks, the top is indicated by the black "Keder Feeder" and the removable "Stopper"

1. Cutting the Tracks

   1. Measure the distance from the bottom of the cassette to the floor.
   2. Subtract 3/4" from that measurement—this is the length the tracks need to be cut.
   3. Remove the bottom cap from each track.
   4. Cut the track to the length from Step 2, trimming only the bottom end of the track (do not cut the top)

Warning: Make sure to always cut the bottom end of the track

The top cap is 1/8" thick, the bottom cap is 1/8" thick, this will guarantee you have the required 1/2" clearance between the cassette and top of the U-Channel for the door to swing open.

(Click on Image to expand)

---

Inside Mount using a Ceiling Bracket - Small Cassette (575)

(Click on Image to expand)

Inside Mount using a Wall Bracket - Small Cassette (575)

(Click on Image to expand)

Inside Mount using a Ceiling Bracket - Large Cassette (675)

(Click on Image to expand)

Inside Mount using a Wall Bracket - Large Cassette (675)

(Click on Image to expand)

---

Step 8: Installing the U-Channels

1. Pre-drill the U-channels:
   • 2 holes for TOP, MIDDLE and BOTTOM.
   • 1 hole every 12 inches in spacing Attach the U-Channel beneath the housing, ensuring it is aligned with the back of the housing.
2. Secure the U-channels on both sides using the appropriate screws 1/2" below the cassette.

---

Step 9: Prep for Track Installation

1. Tuck each end of the weight bar into the U-channel.
2. With the weight bar inside the U-channel, roll the material up until it's about 12" from the top of the U-channel.

---

Step 10: Feeding the Keder into the V-Tracks

1. Slide the V-tracks at an angle into the U-channels.
2. While doing this, manually lift the weight bar to insert the keder into the V-track, ensuring the wheels are aligned within the V-track.
3. Ensure the guide wheels are correctly positioned and properly aligned with the track for smooth operation.

---

Step 11: Track Positioning

Warning: Track placement is critical for proper operation of the shade, this can take some trial and error to get dialed in. DO NOT fully secure the track until this is finalized.

1. With the tracks "Floating" in the U-Channels, cycle the shade 3-5 times

Is the Weight Bar Level?

YES: Skip to Step 12

NO:

1. Note the higher side of the Weight Bar and roughly where it begins to be un-level
2. Lower the shade all the way to the lower limit
3. Using the supplied jig, secure the Tracks to the U-Channel with one screw at the bottom per side
4. Raise the shade to where it begins to telescope
5. Move the track that in on the higher side Outward to add more tension to that side
6. Cycle the shade 3-5 times
7. Continue to adjust the higher side of the weight bar outward until the shade travels level and no longer telescopes
8. Mark the position of the tracks within the U-channels with a pencil, or blue painters tape

---

Step 12: Securing the Tracks

Tip: Use a countersink bit and countersunk screws for a clean look

1. Place the track jig on the back of the U-channel, align it with the edge of the track, mark the position, and drill a hole 1.5" deep.
2. Secure the track to the U-channel using 1 1/2" flanged screws.
3. Install the wheel stopper as shown in the illustration to prevent the wheel system from coming off the tracks.

---

Step 13: Fine Tuning and Track Management

1. Fine tune the upper and lower limits.
2. Refer to the Motor Programming Guide.
3. Check the shade for level and the tracks for plumb to ensure the fabric is rolling without telescoping or binding.

---

Step 1: Removing the roll from the cassette

1. Loosen screws on the door latches using a 5/64 allen wrench allowing the latches to rotate inwards. DO NOT REMOVE THE SCREWS. Open the door.
2. Undo the silver safety screws, then press the latch release and pull the roll out.

---

Step 2: Bracket Installation

1. Install Wall Mount Brackets:
   • Secure brackets to structural supports using appropriate fasteners.
   • Position brackets 4–6" from each end of the opening.
   • Mount additional brackets (if included) equally spaced between the outer brackets to prevent cassette sag.
     • Use two brackets for shades up to 18' wide; use four brackets for shades wider than 18'.
   • Align and level all brackets.

---

Step 3: Power Wire Preparation

ELECTRICAL SAFETY WARNING

Installation must follow all local electrical codes when working with 110V AC power. Use a certified electrician when necessary. Ensure power is OFF before making any electrical connections.

1. Prepare the Power Wire
   • Ensure the power wire is secured through the cassette on the side that will be the final termination side.
   • Make sure these wires are secured so that they will not be damaged during installation of the cassette.

All KAOS shades have an internal disconnect and ships disconnected. Before running the shade, open the shade door and complete the connection.

To use the "Quick Connect" Slide the RED "Lock" away from the center - Press down on the BLACK part between the RED - While pressing Down, pull the connectors apart

---

Step 4: Cassette Installation

Warning: Cassette installation requires two or more people and/or hoisting equipment. Always use safe lifting and rigging techniques.

1. Lift the cassette straight up and hook it onto the installed brackets.
   • Once engaged, the cassette should "click" into place.

---

Step 5: Fabric Roll Installation

1. Pre-check roll for Telescoping, if Keder is not stacked evenly on both sides, CLICK HERE for the instructions to correct this before continuing.
2. Note the motor side and idler side.
3. Position both sides under the cassette and push up into the cassette simultaneously on the left and right, there will be an audible "Click" when the shade is secured
4. Fasten the silver safety screws on the mounting plates to secure the material roll.

Warning: The motorplate is secured to the motorhead with the C-clamp, the idler can slide off easily

Warning: Be sure the motor and its tube adaptor, and idler and its tube adaptor are fully seated into the tube before installing the roll into the cassette.

---

Step 5b: Shades under 6' Additional Weight Bar Assembly

1. Lower the bottom edge of the shade until it is approximately 5 inches above the ground.
2. Align the front and rear steel bars with the three mounting holes on the hem bar.
3. Attach the front and rear steel bars to the hem bar.

The Rear external weight bar will be the ones with the holes all the way through.

4. Begin by securing one end of the steel bars with one of the three provided weight bar screws. Leave the screw slightly loose.
5. Secure the opposite end with another weight bar screw, also leaving it slightly loose.
6. Install the third screw in the center. Once all three screws are in place, tighten them securely

---

Step 6: Motor Setup

Important: KAOS shades ship with remotes unpaired and no limits set. You must complete motor programming before continuing.

Best practice: Only have 1 shade powered up while programming

Motor Programming Quick-Start (Click to Expand)

First, identify your motor type by your remote:

SI KAOS Motor

3-button remote

Somfy Motor

Simu remote

SI KAOS Motor Somfy Motor

1. Pair the Remote

1. Unplug the motor from power
2. Press and hold UP on the remote
3. While holding UP, plug in the motor
4. Motor jogs once (programming mode)
5. Quickly press UP — motor jogs to confirm pairing

2. Set Upper Limit

1. Tap Programming button (back of remote) — motor jogs
2. Press UP to enter upper limit mode
3. Use UP/DOWN to position shade (hold 3 sec for continuous move)
4. Tap Programming button — motor jogs, limit saved

3. Set Lower Limit

1. Move shade to desired lower position
2. Tap Programming button — motor jogs
3. Press DOWN to enter lower limit mode
4. Tap Programming button — motor jogs, limit saved

Done! Cycle the shade 3-5 times to verify. For troubleshooting, see the full Motor Setup section.

1. Pair the Remote

1. Apply power to the shade
2. Press and hold UP + DOWN together until shade jogs once
3. Remote is now paired

2. Check Direction

1. Test UP and DOWN buttons
2. If reversed: hold MY/STOP until shade jogs to swap direction

3. Set Limits

1. Move shade to desired upper limit
2. Press and release MY/STOP + DOWN until shade moves down
3. Press MY/STOP near desired lower limit
4. Fine-tune to exact lower limit position
5. Press and release MY/STOP + UP until shade moves up
6. While moving, press MY/STOP to stop between limits
7. Hold MY/STOP until shade jogs — limits saved
8. Tap Programming button (back) — shade jogs to confirm

Done! Cycle the shade 3-5 times to verify. For troubleshooting, see the full Motor Setup section.

---

Step 7: Measuring and Cutting the Tracks

1. Cutting the U-Channels

   1. Measure the distance from the bottom of the cassette to the floor
   2. Subtract 1/2" and cut the bottom of the U-Channels

The Tracks are labeled as Left and Right on the top sides of the tracks, the top is indicated by the black "Keder Feeder" and the removable "Stopper"

1. Cutting the Tracks

   1. Measure the distance from the bottom of the cassette to the floor.
   2. Subtract 3/4" from that measurement—this is the length the tracks need to be cut.
   3. Remove the bottom cap from each track.
   4. Cut the track to the length from Step 2, trimming only the bottom end of the track (do not cut the top)

Warning: Make sure to always cut the bottom end of the track

The top cap is 1/8" thick, the bottom cap is 1/8" thick, this will guarantee you have the required 1/2" clearance between the cassette and top of the U-Channel for the door to swing open.

(Click on Image to expand)

---

Outside Mount using a Wall Bracket - Small Cassette (575)

(Click on Image to expand)

Outside Mount using a Wall Bracket - Large Cassette (675)

(Click on Image to expand)

---

Step 8: Feeding the Keder into the V-Tracks

1. Roll the shade down about 18"
2. Feed the fabric v-channel cable into the eyehole at the top of the track. (The wheels on the bottom bar will be fed into the V-Track at this time.)
3. Ensure the guide wheels are correctly positioned and properly aligned with the track for smooth operation.

Warning: Secure the V-Tracks approximately 1/2" narrower than the outside of the cassette.

---

Step 9: Track Positioning

Warning: Track placement is critical for proper operation of the shade, this can take some trial and error to get dialed in. DO NOT fully secure the track until this is finalized.

1. Cycle the shade 3-5 times before securing to the wall while gently holding them in place.

Is the Weight Bar Level?

YES: Skip to Step 10

NO:

1. Note the higher side of the Weight Bar and roughly where it begins to be un-level
2. Lower the shade all the way to the lower limit
3. Secure the Tracks to the U-Channel with one screw at the bottom per side
4. Raise the shade to where it begins to telescope
5. Move the track that in on the higher side Outward to add more tension to that side
6. Cycle the shade 3-5 times
7. Continue to adjust the higher side of the weight bar outward until the shade travels level and no longer telescopes

---

Step 10: Securing the Tracks

1. Secure the track with application-specific screws (not included).
   • Screws should be positioned every 24 inches.
   • For the second track, you should feel some tension when securing the tracks—this is intentional as it adds tension to the fabric.
2. Ensure the wheels are correctly positioned and properly aligned with the track for smooth operation.
3. Cycle the shade 3-5 times
4. Use a rubber mallet to gently snap the track cover into place.
5. Install the wheel stopper as shown in the illustration to prevent the wheel system from coming off the tracks.

---

Step 11: Fine Tuning

1. Fine tune the upper and lower limits.
2. Refer to the Motor Programming Guide.
3. Check the shade for level and the tracks for plumb to ensure the fabric is rolling without telescoping or binding.

---

Pocket Installation Overview

For all recessed installations, U-channels must be installed prior to the installation of the track system. U-channels can and should be installed before the main shade is ordered to ensure proper coordination and fit.

It is critical to verify that both the tracks and the shade boxes can be installed securely, level, and plumb. Prior to installation, ensure that all necessary blocking or structural carpentry work has been completed to provide solid attachment points for the tracks and shades.

All electrical work must be completed in accordance with local electrical codes and regulations and performed by a licensed electrical professional.

When mounting the KAOS shade system, only use fasteners appropriate to the structural material of the building. Improper fastening can result in system failure or damage.

---

For optimal recessed installation, we recommend a pocket size of 8" wide by 12" high.

Warning: Failure to follow these guidelines may compromise the performance, safety, and aesthetics of the installation.

---

Step 1: Inspect Pocket

1. Verify that the upper corners of the pocket are clear of any obstructions.
2. Confirm no interference with bracket placement or operation.

---

Step 2: Bracket Installation

1. Position mounting brackets 3/4" from the outside edge of the Tracks.
2. Reference the back plate of the mounting bracket for placement; do not use the latch system as a guide.
3. Use fasteners appropriate to the structure (concrete, metal, wood, etc.), rated to support the full weight of the KAOS Shade system.
4. Ensure brackets are installed securely, level, and properly aligned.

---

Step 3: Power Wire Preparation

ELECTRICAL SAFETY WARNING

Installation must follow all local electrical codes when working with 110V AC power. Use a certified electrician when necessary. Ensure power is OFF before making any electrical connections.

1. Prepare the Power Wire
   • Make sure these wires are secured so that they will not be damaged during installation of the cassette.

All KAOS shades have an internal disconnect and ships disconnected. Before running the shade, open the shade door and complete the connection.

To use the "Quick Connect" Slide the RED "Lock" away from the center - Press down on the BLACK part between the RED - While pressing Down, pull the connectors apart

---

Step 4: Installing the Fabric Roll

1. Remove Thumb Screws
2. Install Bracket Inserts
3. Push motor side bracket until it clicks securely into place. (Figure A)
4. Insert the Idler plate onto the Idler pin. (Figure B)
5. Identify the Motor and Idler side, and the correct roll orientation.
6. Position both sides under the cassette and push up simultaneously on the left and right sides.
   • A distinct "click" will confirm the shade is secured.
7. Secure the Thumb Screws (Figure C)
8. Tighten the thumb screws to securely lock the material roll in place on both ends.
9. Pre-check roll for Telescoping, if Keder is not stacked evenly on both sides, CLICK HERE for the instructions to correct this before continuing.

(Figure A)

(Figure B)

(Figure C)

Warning: The motorplate is secured to the motorhead with the C-clamp, the idler can slide off easily

Warning: Be sure the motor and its tube adaptor, and idler and its tube adaptor are fully seated into the tube before installing the roll into the cassette.

---

Step 4b: Shades under 6' Additional Weight Bar Assembly

1. Lower the bottom edge of the shade until it is approximately 5 inches above the ground.
2. Align the front and rear steel bars with the three mounting holes on the hem bar.
3. Attach the front and rear steel bars to the hem bar.

The Rear external weight bar will be the ones with the holes all the way through.

4. Begin by securing one end of the steel bars with one of the three provided weight bar screws. Leave the screw slightly loose.
5. Secure the opposite end with another weight bar screw, also leaving it slightly loose.
6. Install the third screw in the center. Once all three screws are in place, tighten them securely

---

Step 5: Motor Setup

Important: KAOS shades ship with remotes unpaired and no limits set. You must complete motor programming before continuing.

Best practice: Only have 1 shade powered up while programming

Motor Programming Quick-Start (Click to Expand)

First, identify your motor type by your remote:

SI KAOS Motor

3-button remote

Somfy Motor

Simu remote

SI KAOS Motor Somfy Motor

1. Pair the Remote

1. Unplug the motor from power
2. Press and hold UP on the remote
3. While holding UP, plug in the motor
4. Motor jogs once (programming mode)
5. Quickly press UP — motor jogs to confirm pairing

2. Set Upper Limit

1. Tap Programming button (back of remote) — motor jogs
2. Press UP to enter upper limit mode
3. Use UP/DOWN to position shade (hold 3 sec for continuous move)
4. Tap Programming button — motor jogs, limit saved

3. Set Lower Limit

1. Move shade to desired lower position
2. Tap Programming button — motor jogs
3. Press DOWN to enter lower limit mode
4. Tap Programming button — motor jogs, limit saved

Done! Cycle the shade 3-5 times to verify. For troubleshooting, see the full Motor Setup section.

1. Pair the Remote

1. Apply power to the shade
2. Press and hold UP + DOWN together until shade jogs once
3. Remote is now paired

2. Check Direction

1. Test UP and DOWN buttons
2. If reversed: hold MY/STOP until shade jogs to swap direction

3. Set Limits

1. Move shade to desired upper limit
2. Press and release MY/STOP + DOWN until shade moves down
3. Press MY/STOP near desired lower limit
4. Fine-tune to exact lower limit position
5. Press and release MY/STOP + UP until shade moves up
6. While moving, press MY/STOP to stop between limits
7. Hold MY/STOP until shade jogs — limits saved
8. Tap Programming button (back) — shade jogs to confirm

Done! Cycle the shade 3-5 times to verify. For troubleshooting, see the full Motor Setup section.

---

Step 6: Track Positioning

Warning: Track placement is critical for proper operation of the shade, this can take some trial and error to get dialed in. DO NOT fully secure the track until this is finalized.

1. Insert the assembled Tracks into the U-Channels.
2. Cycle the shade 3-5 times before securing to the wall while gently holding them in place.

Is the Weight Bar Level?

YES: Skip to Step 7

NO:

1. Note the higher side of the Weight Bar and roughly where it begins to be un-level
2. Lower the shade all the way to the lower limit, and mark the position of the Tracks in the U-Channels.
3. Raise the shade to where it begins to telescope
4. Move the track that in on the higher side Outward to add more tension to that side
5. Cycle the shade 3-5 times
6. Continue to adjust the higher side of the weight bar outward until the shade travels level and no longer telescopes

---

Step 7: Track Installation

Select your track mounting type:

Surface Mount Recessed Mount

Measuring and Cutting

1. Cutting the U-Channels:
   1. Measure the DISTANCE FROM THE BOTTOM OF THE POCKET TO THE FLOOR.
   2. Add 1" and cut the bottom of the U-Channels

The Tracks are labeled as Left and Right on the top sides of the tracks, the top is indicated by the black "Keder Feeder" and the removable "Stopper"

1. Cutting the Tracks:
   1. Measure from the BOTTOM OF THE POCKET BRACKETS TO THE FLOOR.
   2. Subtract 1/2" and cut from the bottom of the tracks.
   3. Remove the bottom cap from each track.
   4. Cut the track to the length.

Warning: Make sure to always cut the bottom end of the track

The top cap is 1/8" thick, the bottom cap is 1/8" thick, this will guarantee you have the required 1/2" clearance between the cassette and top of the U-Channel for the door to swing open.

---

Feeding the Keder into the V-Tracks

1. Slide the Tracks at an angle into the U-Channels.
2. Lift the Weight Bar manually and feed the Keder into the "Keder Feeder" on the top of the tracks.
3. Ensure the guide wheels are correctly positioned and properly aligned with the track for smooth operation.

---

Securing the Tracks

Tip: Use a countersink bit and countersunk screws for a clean look

1. Place the track jig on the back of the U-channel, align it with the edge of the track, mark the position, and drill a hole 1.5" deep.
2. Secure the track to the U-channel using 1 1/2" flanged screws.
3. Install the wheel stopper as shown in the illustration to prevent the wheel system from coming off the tracks.

4. Install the Wheel Stoppers

Warning: DO NOT SKIP THIS STEP — Prevents the wheel system from coming out of the tracks.

Measuring and Cutting

1. Cutting the U-Channels:
   1. Measure the DISTANCE FROM THE BOTTOM OF THE POCKET TO THE FLOOR.
   2. Add 1" and cut the bottom of the U-Channels

The Tracks are labeled as Left and Right on the top sides of the tracks, the top is indicated by the black "Keder Feeder" and the removable "Stopper"

1. Cutting the Tracks:
   1. Measure from the BOTTOM OF THE POCKET BRACKETS TO THE FLOOR.
   2. Subtract 1/2" and cut from the bottom of the tracks.
   3. Remove the bottom cap from each track.
   4. Cut the track to the length.

---

Installing U-Channels

If recessed U-Channels are already installed, skip to "Dis-assembling the Tracks" below.

1. Pre-drill the U-channel:
   • 2 holes for TOP, MIDDLE and BOTTOM.
   • 1 hole every 12 inches in spacing. Attach the U-Channel beneath the brackets.
2. Secure both U-channels using the appropriate screws

---

Dis-assembling the Tracks

1. To remove the top cap, unscrew the two securing screws.
2. To remove the bottom cap, unscrew the two securing screws.

3. Remove the screws holding the spring clips along the front of the track
4. Push down on the spring clip and rotate it outward to release it from the track.

5. Pull out the V-track from the outer track.

   

6. Pre-drill holes to secure the track to the U-channel.
7. Use the centerline inside the track as a guide.

   

---

Installing the Tracks in the U-Channels

1. Insert the track into the U-channel.
2. Secure the track to the U-channel using the appropriate screws.

Warning: Shims may be needed at the back of the track for leveling. (Shims are not provided.)

3. Insert the V-track at a slight angle.
4. Once the V-track is inside the track, rotate it to position it correctly.

5. To reinstall the spring clip, push it between the V-track and the outer track, then rotate it into place.
6. Ensure the hole in the spring clip aligns with the holes in the outer track.
7. Reattach the spring clips and secure them with the screws you removed earlier.

---

Feeding the Keder and Final Assembly

1. Reattach the top and bottom caps and secure them with the two provided screws.
2. Lift up the weight bar and guide the keder into the keder-feeder, and align the guide wheels into the track.
3. Cycle the shade 3-5 times.

Note: If experiencing telescoping, unlevel weight bar, or binding, the tracks will need to be adjusted — requiring disassembly and reassembly of the tracks.

---

Step 8: Fine Tuning

1. Fine tune the upper and lower limits.
2. Refer to the Motor Programming Guide.
3. Check the shade for level and the tracks for plumb to ensure the fabric is rolling without telescoping or binding.

---

Motor Setup & Programming

PDF

Quick-Start Available: Basic remote pairing and limit setting is included directly in the installation steps for each mount type. This section provides detailed reference, advanced programming, and factory reset procedures.

Warning: The remotes will NOT be paired to the motors and limits will NOT be set. Make sure to follow the appropriate instructions as the programming methods are very different between the 2 motor types.

It is best practice to only have 1 shade powered up while programming

Identify Your Motor Type

The easiest way to identify which motor your shade has is by the remote:

SI KAOS Motor

Simple 3-button remote with programming button on back

Somfy Motor

Simu remote with black Stop button and programming button on back

SI KAOS Motor Somfy Motor

SI KAOS Motor Programming Guide

---

Pairing the Remote:

SI-50nm Motor (18'+ shades): There is a "Programming/Pairing Button" located on the motor side of the cassette with an antenna.

• Entering Programming Mode and Pairing the Remote: Push and Hold the Motor Pairing button for 2 seconds, then tap the UP button on the remote.

— OR —

1. Unplug the motor from power.
2. Press and hold the UP button on the remote for 3 seconds.
3. While holding the UP button, plug in the motor.
4. The motor will jog once, indicating it is in programming mode.
5. Quickly press the UP button on the remote. The motor will jog briefly.
6. The remote is now paired with the motor.

Tip: Pairing may require some trial and error.

---

Setting the Upper Limit:

Note: Setting Limits is for when a motor has NO limits set, usually a new install.

1. Tap the Programming button on the back of the remote—the motor will jog, entering limit setting mode.
2. Press the UP button to enter upper limit setting mode.
3. Use the UP button to raise the shade to the desired position.
   • Tip: Tap UP or DOWN to move in small increments.
   • Tip: Push and HOLD, UP or DOWN for 3 seconds to continuously move, then press STOP at desired location, tap UP or DOWN to fine tune.
4. Tap the Programming button again—the motor will jog. The upper limit is now set.

Setting the Lower Limit:

1. Move the shade to the lower limit
2. Tap the Programming button on the back of the remote—the motor will jog, entering limit setting mode.
3. Press the DOWN button to enter lower limit setting mode.
   • Tip: Tap UP or DOWN to move in small increments.
   • Tip: Push and HOLD, UP or DOWN for 3 seconds to continuously move, then press STOP at desired location, tap UP or DOWN to fine tune.
4. Tap the Programming button again—the motor will jog. The lower limit is now set.

Warning: Be sure an Intermediate position is not set as the UPPER or LOWER limit, this can cause the shade to travel beyond the limits damaging the system.

---

Setting an Intermediate (Favorite) Position: (Optional)

Warning: Be sure the Intermediate position is not set as the UPPER or LOWER limit, this can cause the shade to travel beyond the limits damaging the system.

How to Use the Intermediate (Favorite) Position:

• (If shade is Opened) Press the DOWN button
  • The shade will lower to the Intermediate (Favorite) Position
  • Press the DOWN button again to lower to the Lower Limit
• (If shade is Closed) Press the UP button
  • The shade will raise to the Intermediate (Favorite) Position
  • Press the UP button again to raise to the Upper Limit

Warning: Once an Intermediate (Favorite) Position is set, it will always go to that position when UP or DOWN is pressed. To erase the Intermediate (Favorite) Position, see Erasing Limit Positions.

1. Adjust the motor to the desired intermediate (favorite) position.
2. Tap the Programming button on the back of the remote.
   • The motor will jog once, indicating limit setting mode is activated.
3. Tap the Programming button again to confirm the intermediate limit position.
   • The motor jogs once, the intermediate position is now set.

---

Adjusting Limits:

Note: Adjusting Limits is for changing a currently set limit.

1. Move the motor to the current limit that needs adjustment and tap the Programming button.
   • The motor will jog, entering limit setting mode.
2. Adjust to the new limit position.
3. Tap the Programming button to confirm.
   • The motor will jog, confirming the adjustment is complete.

---

Erasing Limit Positions:

Warning: This will only erase one limit at a time.

1. Move the motor to the upper, lower, or intermediate (favorite) limit you want to erase.
2. Hold the Programming button on the back of the remote for 7 seconds.
   • After 1 second, the motor jogs once.
   • After 7 seconds, the motor jogs once again.
   • The desired limit is now erased.

---

Entering Programming Mode:

Warning: Programming mode performs different functions than the Programming button.

• Push and HOLD the STOP button for 5 seconds.
  • The motor will jog briefly, entering programming mode.

---

Changing the Motor Rotation:

1. Set the motor to programming mode.
   • Push and HOLD the STOP button for 5 seconds, until the shade jogs.
2. Tap the DOWN button.
   • The motor will jog, confirming the direction change.

Tip: Repeat this process to toggle back to the other direction.

---

Adding a Remote:

Note: Use the existing remote to add another or multi-channel remote.

Tip (Sidekick Remote): To pair directly to a Sidekick remote/keypad, you must put the Sidekick into SI KAOS Mode. Using a paperclip, tap the MENU button on the back of the Sidekick, then on the front tap (3) - (1) - (STOP). All LEDs will flash, then follow the instructions below to pair it to the shade.

1. On the original working remote, push and HOLD the STOP button until the shade jogs once.
2. On the new remote, quickly press the UP button, and the shade will jog once.

---

Deleting a Remote:

1. Set the motor to programming mode.
   • Push and HOLD the STOP button for 5 seconds, until the shade jogs.
2. Press the Programming button on the remote's back.
   • The motor will jog once, confirming the remote is deleted.

---

Continuous Movement Mode Toggle:

What is Continuous Mode? Continuous mode means tapping the UP or DOWN button moves the shade to its limit. When disabled, holding the UP or DOWN button for 1.5 seconds makes the shade move continuously until you press the STOP button.

1. Set the motor to programming mode.
   • Push and HOLD the STOP button for 5 seconds, until the shade jogs.
2. Tap the STOP button on the remote.
3. The motor will jog once to confirm the mode has switched.

Tip: Repeat this process to switch back to Continuous Mode.

---

Obstacle Detection:

Adjusting Sensitivity (Range: 1–5, Default: 3)

1. Hold UP + DOWN for 5 seconds—the motor will jog.
2. To increase sensitivity, press STOP + UP—the motor will jog.
3. To decrease sensitivity, press STOP + DOWN—the motor will jog.
4. If the motor doesn't move, you've reached the maximum or minimum level.
5. Hold STOP for 2 seconds—the motor will jog, confirming the setting.

---

Factory Reset:

Warning: This will erase all limits and remotes from the motor.

SI-50nm Motor (18'+ shades): There is a "Programming/Pairing Button" located on the motor side of the cassette with an antenna.

• Factory Resetting the Motor and resetting all limits: Push and Hold the Motor Pairing button for 7 seconds, the motor will jog after 1 second.
• Continue holding the button, and the shade will jog again after 7 seconds.

— OR —

1. Set the motor to programming mode.
   • Push and HOLD the STOP button for 5 seconds, until the shade jogs.
2. Now HOLD the programming button on the transmitter for 7 seconds.
   • The motor will jog briefly.
   • Continue to HOLD the programming button.
3. After the 7 seconds, the motor will jog again.
4. Limits and remotes are deleted, and factory settings are restored.

---

Accessory

SI KAOS Outdoor Remote

Note: The SI KAOS Outdoor Remote is an optional accessory sold separately. It is not included with KAOS shades. This remote only works with the SI KAOS Motor and is not compatible with Somfy motors.

SI KAOS Outdoor Remote

Key Features

• USB-C Rechargeable — No batteries required
• Weather Resistant — Designed for outdoor use
• Channel Lock Feature — Lock to a single channel (exclusive to this remote)
• S1 Button — Programming button (on back)
• S2 Button — Not used

---

Programming the Outdoor Remote

The SI KAOS Outdoor Remote uses the same programming methods as the standard SI KAOS remote. The S1 button on the back functions as the Programming button.

• Pairing: Follow the same steps as Pairing the Remote
• Setting Limits: Use the S1 button where "Programming button" is mentioned
• Adding/Deleting Remotes: Same procedures apply

---

Channel Lock Feature EXCLUSIVE

The Channel Lock feature allows you to lock the remote to a single channel, preventing accidental channel changes. This is useful when multiple shades are controlled and you want to dedicate the remote to one specific shade.

To Lock a Channel:

1. Select the channel you want to lock
2. Press STOP + Right Channel Button simultaneously
3. Hold until the indicator lights (~3 seconds)
4. The current channel is now locked

To Unlock:

1. Press STOP + Right Channel Button simultaneously
2. Hold until the indicator lights (~3 seconds)
3. The channel lock is now released
4. All channels are accessible again

Tip: For detailed instructions and full documentation, see the dedicated SI KAOS Outdoor Remote article.

---

SI KAOS Motor Troubleshooting:

Motor won't exit programming mode

Cause: The motor may be in Continuous Movement Mode.

Solution:

1. Press and HOLD the STOP button for 5 seconds, or until the shade jogs ONCE.
2. TAP the STOP button, and the shade will jog ONCE.
3. The motor will now move to its limits.

Note: If the problem persists, the motor may need to be factory reset.

Shade will move past its upper or lower limit

Cause: There may be an Intermediate (Favorite) Position set.

Solution:

1. First you must erase the Intermediate Position by holding the Programming button on the back of the remote for approx. 7 seconds.
2. The shade will jog once immediately, then once again when the limit has been erased.
3. Now erase the Upper/Lower Limit by moving to that limit and push and hold the Programming button on the back of the remote for 7 seconds.
4. Move the shade to the new Upper/Lower limits and re-set the limit. See Setting Limits.

Shade stops working completely

Cause: Motor may have gone into Thermal Protection.

Solution:

1. Verify voltage to the motor.
2. If used repeatedly, the motor will overheat and stop working.
3. Let motor cool for 15-30 minutes and it will start working again.
4. Make sure batteries in the remote are fresh.
5. Make sure remote/control system is within range.

Shade will stop and reverse direction on its own

Cause: Obstacle detection is triggering.

Solution:

1. Check for any obstructions in the shade's path.
2. Verify that the shade fabric isn't catching or binding.
3. Make sure the shade is level.
4. Clean and lube inner track with a Silicone-based lubricant.
5. Adjust sensitivity of the Obstacle Detection.

Note: This behavior is a safety feature to prevent damage. If the issue continues after addressing physical obstructions, the motor's obstacle detection may need calibration.

Somfy Motor Programming Guide

This guide covers common setup and programming issues with Somfy AC RTS motors used in KAOS Shades.

• These motors have no onboard programming buttons, so all programming is completed using the remote.
• All KAOS shades ship with a Simu commissioning remote for setup.
• Out of the box, the motor is not paired to any remote and has no limits set.

---

Terminology Explained:

• Jog: A quick, small movement indicating the motor acknowledged a command
• User Mode: Normal mode; shade runs to its set limits
• Programming Mode: Shade moves in tiny steps; used for limit setting/adjusting
• Setting Limits: First-time creation of motor stop points
• Adjusting Limits: Changing limits that already exist
• Obstacle Detection: Motor stops and reverses if it senses resistance

---

Before You Start – Checklist:

Before programming or troubleshooting:

1. Perform pairing with only one motor powered to avoid accidental multi-motor pairing.
   • If this occurs, all but one motor will require a factory reset.
2. Confirm the shade is installed properly in the tracks.
3. Verify the motor has power (breaker on, junction secure).
4. Determine whether this is:
   • A new installation (no limits yet), or
   • An existing installation that has stopped working correctly

---

Identifying the Motor Mode (User Mode vs Programming Mode):

User Mode

• Tapping UP or DOWN makes the shade move directly to stored limits.

Programming Mode (or No Limits)

• Tapping UP or DOWN moves the shade in small increments.

Important: Knowing the mode is the first step of any troubleshooting scenario.

---

Initial Setup and Limit Setting:

Warning: Remotes are not paired to the motors, and UPPER and LOWER limits need to be set.

Tip: It is best practice to only have 1 shade powered on during setup to avoid pairing to multiple shades.

1. Apply power to the shade.
2. Press and hold the UP and DOWN buttons simultaneously until the shade jogs once to pair the remote to the motor.
3. Check that the motor direction is correct (UP moves the shade up and DOWN moves it down). If incorrect, reverse the motor direction by pressing and holding MY/STOP until the shade jogs once.
4. Move the shade to the desired upper limit. Press and release the MY/STOP and DOWN buttons until the shade starts to move down.
   • If it does not start moving on button release, redo this step
   • If it moves DOWN in a small increment, both buttons were not pressed simultaneously
   • Try tapping the STOP and DOWN, or holding for 1-2 seconds
   • This may take a few tries
5. Once the shade starts to travel down by itself, press MY/STOP when it gets close to the desired lower limit.
   • If the shade stops moving on its own, just continue to press DOWN
6. Move the shade to the desired lower limit and then press and release the MY/STOP and UP buttons until the shade starts to move up.
   • If it does not start moving on button release, redo this step
   • If it moves UP in a small increment, both buttons were not pressed simultaneously
   • Try tapping the STOP and UP, or holding for 1-2 seconds
   • This may take a few tries
7. While the Shade is traveling up, press the MY/STOP button to stop the shade anywhere between the newly created Limits.
8. Press and HOLD the MY/STOP button until the shade jogs once to complete and exit the Motor Programming.
9. Press and release (not hold) the Programming Button on the back of the remote and the shade will jog one time confirming the Programming completion. This finalizes the programming, commits it to memory, and puts the shade into User mode.

---

Troubleshooting Limit Setting:

New Installations – No Limits Set: If limits have never been set, complete the limit setting process from start to finish without interruptions. Until limits are set, the shade will move only in small increments.

Common Issues During Limit Setting:

• Limit setting must be completed start to finish without interruptions.
• Setting the Upper Limit: Use DOWN + STOP
• Setting the Lower Limit: Use UP + STOP

If the shade only moves in small increments during these steps:

• Try again
• Use quick taps
• Or hold the two buttons for 1–2 seconds
• It may take several attempts before the motor accepts the command

If shade stops during its automatic movement:

• Press UP or DOWN (whichever direction it was moving) to continue to the desired limit

---

Adjusting the Limits:

Understanding Setting vs Adjusting Limits

Setting Limits: Performed when the motor has no limits.

Adjusting Limits: Used when limits are already set and need modification.

Warning: If the limit you are trying to adjust cannot be physically reached, the motor must be factory reset and the full limit setting process repeated.

Warning: Limits can only be adjusted when the shade is at that limit. If the current limit is not reachable, you must factory reset the motor.

1. Use the UP or DOWN buttons to move the shade to the current limit you want to change.
2. Hold the UP and DOWN buttons simultaneously until the shade jogs once (up to 7 seconds).
3. Use the UP and DOWN buttons to move the shade to the desired new position.
4. Save the new limit by holding the STOP button until the shade jogs once.

---

Setting "Favorite/MY" Position (Intermediate Position):

1. Move the shade to the desired position.
2. Hold the STOP button until the shade jogs once.
3. The Favorite position is saved.

Modify/Delete Favorite Position:

• Modify: Move to the new position, then hold the STOP button until the shade jogs once.
• Delete: Move to the favorite position, then hold STOP until the shade jogs once.

Warning: Favorite positions cannot be set at or beyond upper/lower limits.

---

Troubleshooting Motor Rotation:

Motor rotation may appear incorrect if:

• The motor head is on the left vs. right
• The shade roll is reversed (KAOS offers standard roll only)
• The shade was lowered to the tube and continued rolling the wrong way

Fix

1. Press UP until the shade reaches the tube.
2. Allow it to begin rolling in the correct direction.
3. Re-set limits.

---

Obstacle Detection:

This function gives the possibility to deactivate the obstacle detection during the downward movement.

Important: When Programming, all button presses must be completed within 2 seconds of the previous press.

To enter the Obstacle Setting Mode:

1. Move the screen to half-way position.
2. Press MY/STOP and UP briefly, then HOLD MY/STOP and UP until the screen jogs.
   • If the shade begins to move UP, the buttons were not pressed simultaneously
   • If the motor goes back into USER MODE (short jog), repeat the previous step

To De-activate:

• Press UP, UP quickly within 2 seconds. The screen will jog slowly (longer delay between up and down movements) and is now deactivated.

Confirm the New Setting and Exit the "Setting" mode:

• Push and HOLD the MY/STOP button until the screen jogs to confirm the new setting.

Warning: This can also take a few tries. To test if Obstacle Detection was disabled, apply pressure to the weight bar as it is moving down. If it stops and goes up, Obstacle Detection was NOT disabled. Repeat the disabling process again.

---

Troubleshooting Obstacle Detection:

Important: Obstacle detection may trigger even if nothing is blocking the shade.

Symptoms

• Shade travels downward, stops abruptly and moves upward about one foot.

Common Causes

• Tube deflection on long/wide shades
• Tracks spaced too far apart or too close
• Light debris or friction in the track
• Shade not fully seated in tracks

Solutions

• Disable obstacle detection (see above)

---

Factory Reset (2-10-2 Method):

Warning: Factory resets can be difficult and may require many attempts.

Before resetting:

1. Confirm shade is in User Mode. Tap the UP or DOWN button, and the shade should move continuously, not in increments.
   • If not, press and hold STOP until the shade jogs. If shade does not jog, try tapping the Programming Button.
   • Then tap the Programming Button (another jog).

Reset Behavior

• A successful reset produces a quick jog.
• If the shade moves more than a jog, the reset did not take.
• Try again with different timing.

2–10–2 Timing Tips

• Adjust cadence / speed of the sequence.
• Performing the reset at the breaker (if possible) is often easier than unplugging at the junction inside the shade.

To reset the motor and pair it with your remote control:

1. Start with having power applied to the motor.
2. Remove the power for 2 seconds.
3. Re-apply power for 10 seconds.
4. Remove the power for 2 seconds.
5. Re-apply power. The shade will begin to move.
6. When it stops moving, press and hold the programming button on the back of the remote until the shade jogs twice (a single Jog is one (1) Up and one (1) Down movement).

Warning: Do not release the button until the shade jogs twice or you will have to restart the power-cut process.

Pair the remote to the motor:

1. Press and HOLD the UP and DOWN buttons simultaneously until the shade jogs once.

To set the limits of the motor and put it into User mode:

Follow the Initial Setup and Limit Setting instructions above.

---

Existing Installation – Common Symptoms and Causes:

If the shade was working previously but now only moves in small increments:

Possible Causes

1. Accidentally entered limit-adjust mode
   • Happens if UP + DOWN were held until the shade jogged while sitting at a limit.
2. The motor was factory reset unintentionally.
3. Programming button was held too long, disabling normal operation.

Programming Button Behavior (Important)

• Holding the programming button in User Mode temporarily disables all motor control.
• If nothing responds:
  • Tap the Programming Button once.
  • The shade should jog and return to User Mode.
  • If not, wait ~2 minutes for automatic recovery.

Warning: A factory reset cannot succeed unless the motor is already in User Mode.

---

Technical Data:

• Radio Frequency: 433.42 MHz
• Power Supply: 120v ~ 60 Hz Max 2.1A
• Operating Temperature: -4°F to 158°F
• Protection Rating: IP 44
• Max RTS Control Points: 12
• Max RTS Sensors: 3
• Safety Level: Category 1

Click Here for the Somfy 50 Series Motor Data Sheets

---

If You Need Support, Please Provide:

• Order number or installation reference
• Description of shade behavior
• Remote model used
• Whether limits were ever set successfully
• Whether rotation appears correct
• Whether other motors are powered nearby
• Whether a factory reset has been attempted

Troubleshooting

PDF

KAOS Troubleshooting Center

Diagnose and fix common issues with your KAOS outdoor shade system

TROUBLESHOOTING TABLE OF CONTENTS

Click any topic to jump directly to that section

MOTOR ISSUES

FIRST Identify Your Motor Type

SI KAOS Motor (3-button remote)

→ Remote Pairing → Setting Limits → Only Moves Small Amounts → Wrong Direction → Stops & Reverses → Factory Reset

Somfy Motor (Simu remote)

→ Pairing & Setting Limits → Only Moves Small Amounts → Wrong Direction → Stops & Reverses → Factory Reset (2-10-2)

PHYSICAL & INSTALLATION ISSUES

→ Shade Won't Fully Raise or Lower

Motor limits not set correctly

→ Telescoping / Weight Bar Not Level

Fabric shifting, tracks not aligned

→ Binding or Noise from Tracks

Guide wheels, alignment issues

→ Wrinkles in the Fabric

Tension, alignment, temperature

Need Guided Help?

Use our interactive troubleshooting wizard for step-by-step guidance

Launch Troubleshooting Wizard

STEP 1: Identify Your Motor Type

CRITICAL: Before troubleshooting ANY motor issue, you MUST identify which motor type you have. Each motor has different programming procedures.

The easiest way to identify your motor is by looking at your remote:

SI KAOS Motor

Simple 3-button remote with programming button on the back

Click for SI KAOS Troubleshooting

Somfy Motor

Simu remote with black Stop button and programming button on the back

Click for Somfy Troubleshooting

Note: All KAOS shades ship with remotes unpaired and no limits set. Initial setup requires pairing the remote and setting both upper and lower limits.

---

SI KAOS Motor Troubleshooting

Pairing a Remote to SI KAOS Motor

Shipping State: KAOS shades with SI KAOS motors ship with remotes unpaired and no limits set. You must pair the remote first, then set limits.

New Installation — Pairing First Remote

Step 1:

Unplug the motor from power

Step 2:

Press and hold the UP button on the remote for 3 seconds

Step 3:

While holding UP, plug in the motor

Step 4:

The motor will jog once (now in programming mode)

Step 5:

Quickly press the UP button — motor jogs. Remote is now paired!

Adding an Additional Remote

Step 1:

On the original working remote, hold the STOP button until the shade jogs

Step 2:

On the new remote, quickly press the UP button

Step 3:

The shade will jog — new remote is paired

Setting Motor Limits (SI KAOS)

Setting the Upper Limit

Step 1:

Tap the Programming button on the back of the remote — motor jogs

Step 2:

Press UP to enter upper limit setting mode

Step 3:

Use UP/DOWN buttons to position the shade (tap for small moves, hold 3 sec for continuous)

Step 4:

Tap the Programming button again — motor jogs, upper limit saved

Setting the Lower Limit

Step 1:

Tap the Programming button — motor jogs

Step 2:

Press DOWN to enter lower limit setting mode

Step 3:

Position the shade at desired lower limit

Step 4:

Tap the Programming button — motor jogs, lower limit saved

Important: Do NOT set an intermediate/favorite position as your upper or lower limit — this can cause the shade to travel beyond the limits and damage the system.

Shade Only Moves in Small Increments (SI KAOS)

This usually means one of two things:

1. Continuous Mode is disabled — motor requires hold to move

2. No limits are set — motor is in programming mode

Try This First — Toggle Continuous Mode

Step 1:

Press and HOLD the STOP button for 5 seconds until the shade jogs

Step 2:

TAP the STOP button — the shade will jog again

Step 3:

The motor should now move to its limits with a single tap

Shade Moves Wrong Direction (SI KAOS)

To Reverse Motor Direction

Step 1:

Press and HOLD the STOP button for 5 seconds until the shade jogs (Programming Mode)

Step 2:

Tap the DOWN button

Step 3:

The motor will jog, confirming the direction change

Tip: Repeat this process to toggle back to the original direction if needed.

Shade Stops and Reverses on Its Own (SI KAOS)

This is the Obstacle Detection feature

The motor senses resistance and reverses as a safety feature. This can be triggered by actual obstructions OR by sensitivity being too high.

Check for Physical Issues First

1. Check for any obstructions in the shade's path
2. Verify the fabric isn't catching or binding
3. Make sure the shade is level in its tracks
4. Clean and lubricate inner track with silicone-based lubricant

Adjust Obstacle Detection Sensitivity (Range: 1-5)

Step 1:

Hold UP + DOWN for 5 seconds — motor jogs

Step 2:

To decrease sensitivity: Press STOP + DOWN

Step 3:

To increase sensitivity: Press STOP + UP

Step 4:

Hold STOP for 2 seconds — motor jogs, setting confirmed

Factory Reset (SI KAOS Motor)

Warning: Factory reset will erase all limits and unpair all remotes from the motor. You'll need to re-pair and set limits after.

Standard SI KAOS Motor — Factory Reset

Step 1:

Press and HOLD the STOP button for 5 seconds until the shade jogs (Programming Mode)

Step 2:

Hold the Programming button on the back of the remote for 7 seconds

Step 3:

The motor will jog briefly after ~1 second

Step 4:

Continue holding — after 7 seconds the motor jogs again

Step 5:

Factory settings are restored. Now pair remote and set limits.

NEW SI-50nm Motor — Factory Reset

The SI-50nm motor has a Programming/Pairing Button on the motor (located on the antenna side of the cassette).

1. Hold the Programming button on the motor for 7 seconds
2. The motor will jog after ~1 second
3. Continue holding — after 7 seconds the motor jogs again
4. Factory settings are restored

---

Somfy Motor Troubleshooting

Pairing Remote & Setting Limits (Somfy)

Best Practice: Only have one shade powered during setup to avoid accidentally pairing multiple shades.

Complete Setup Process

Step 1:

Apply power to the shade

Step 2:

Hold UP + DOWN until shade jogs — remote is paired

Step 3:

Check motor direction (UP should raise, DOWN should lower). If wrong, hold MY/STOP until jog

Step 4:

Move shade to desired upper limit

Step 5:

Press MY/STOP + DOWN together — shade will start moving down
(May take a few tries — tap quickly or hold 1-2 seconds)

Step 6:

Press MY/STOP when near lower limit to stop

Step 7:

Position shade at desired lower limit

Step 8:

Press MY/STOP + UP together — shade will start moving up

Step 9:

Press MY/STOP to stop between limits

Step 10:

Hold MY/STOP until jog — exits programming

Step 11:

Tap Programming Button on back — jog confirms limits saved

Important: Complete this process start to finish without interruptions. The button combinations may take several attempts.

Shade Only Moves in Small Increments (Somfy)

What this means

The motor is in Programming Mode — either limits were never set, or the motor was accidentally put into limit-adjust mode.

If Shade Was Working Before

Step 1:

Press and hold MY/STOP until the shade jogs

Step 2:

Tap the Programming Button on back of remote

Step 3:

Shade should jog and return to User Mode

Shade Moves Wrong Direction (Somfy)

Important — Factory Reset Required: If limits have already been set, the motor must be factory reset to change motor rotation. Direction can only be set during the initial limit setting process.

During Initial Setup Only (No Limits Set)

Press and hold MY/STOP until the shade jogs once. Direction is now reversed. Then continue with limit setting.

Shade Stops and Reverses on Its Own (Somfy)

This is Obstacle Detection

The motor senses resistance during downward movement and reverses. Can be triggered even without physical obstructions.

Common Causes

• Tube deflection on long/wide shades
• Tracks spaced too far apart or too close
• Light debris or friction in the track
• Shade not fully seated in tracks

Disable Obstacle Detection

Step 1:

Move shade to halfway position

Step 2:

Press MY/STOP + UP briefly, then HOLD until shade jogs
(If shade moves up, buttons weren't pressed simultaneously)

Step 3:

Press UP, UP quickly within 2 seconds — shade jogs slowly

Step 4:

Hold MY/STOP until jog to confirm and exit

Test if it worked: Apply pressure to the weight bar as it moves down. If it still stops and reverses, obstacle detection was NOT disabled — repeat the process.

Factory Reset — 2-10-2 Method (Somfy)

Warning: Factory resets can be difficult and may require many attempts. This will erase all limits and remote pairings.

Critical — Reset Will Not Work in Programming Mode: The motor must be in User Mode for factory reset to work. If the shade only moves in small increments, it's in Programming Mode and the reset will fail.

Before Resetting — Exit Programming Mode First

Step 1:

Press and hold MY/STOP until the shade jogs

Step 2:

Tap the Programming Button on back of remote — shade should jog again

Step 3:

Test: Tap UP or DOWN — shade should move continuously, not in small increments

Step 4:

If still incremental, repeat steps 1-2 or wait ~2 minutes for automatic recovery

2-10-2 Reset Process

Step 1:

Start with power ON

Step 2:

Remove power for 2 seconds

Step 3:

Re-apply power for 10 seconds

Step 4:

Remove power for 2 seconds

Step 5:

Re-apply power — shade will begin to move

Step 6:

When it stops, hold the Programming Button until shade jogs TWICE
(Don't release until TWO jogs or restart the process)

Tips:
• Performing reset at the breaker is often easier than unplugging at the junction
• A successful reset produces a quick jog — if shade moves more, reset didn't take
• Adjust your timing/cadence if it doesn't work on first try

---

Physical & Installation Issues

Shade Won't Fully Raise or Lower

Possible Cause

Motor programming limits are off or not set

Solution

Reset the motor and reprogram upper/lower limits using the appropriate motor guide above.

Tip: Test the limits multiple times after programming to ensure consistent operation.

Telescoping or Weight Bar is not level

Possible Cause

Fabric roll has telescoped

Cassette or brackets are not level

Weight Bar not in Tracks/Tracks are not installed

Tracks are too close together, or too far apart

Solution

Fix telescoped fabric roll

Warning: This will require 3 people, one on each side, and someone operating the remote.

Step 1:

Remove the weight bar from the tracks

Step 2:

Unroll the shade all the way to the tube

Step 3:

Verify the fabric is centered on the tube

Step 4:

With someone on each side, slowly roll up the shade while applying downward pressure as the shades roll up guiding the keder to stack evenly. The first 3 FULL wraps are the most Important

Step 5:

Continue to roll the shade UP while applying pressure and keeping the keder aligned on both sides

Step 6:

Install the weight bar into the tracks

Step 7:

Cycle the shade 2-3 times

GOOD - Proper alignment

WRONG - Telescoped fabric

Solution

Re-level the cassette and verify bracket positions

Solution

Verify fabric is centered on the tube - the 45 degree cut in the fabric should align with the end of the tube

Tip: This is also a good time to verify the Tube itself is level. Fabric will slide easily within the tube.

Weight Bar binding or noise coming from the tracks

Note: This section applies to KAOS shades with guide wheels.

Possible Cause

Improper Guide Wheel positioning/alignment

Guide Wheels not spinning freely

Tracks are not plum or properly aligned

Inner V-Track is dirty

Warning: Never force a shade if tracks are binding. This can damage the fabric or motor. Always identify and fix the root cause first.

Solution

Adjust the guide wheels for proper placement within the track

Step 1:

Visually inspect the guide wheels in the track

Step 2:

Make sure the Guide Wheels are spinning freely

Step 3:

Test shade operation and fine-tune as needed

Solution

Track alignment and positioning

Step 1:

Remove any screws securing the tracks to the U-Channels

Step 2:

Cycle the shade 2 to 3 times with the tracks "floating" in the U-Channels. This will help align the tracks in the optimal distance

Step 3:

Make sure the tracks are plum/level

Solution

Track cleaning and maintenance

Step 1:

Make sure the length of the inner V-track is clean and free of debris.

Step 2:

Use a can of compressed air to blow out any dust, dirt, or debris that may have accumulated.

Step 3:

Use a Silicone based lubricant on the Keder for smoother operation.

Tip: This should be done every 6 months to a year as basic maintenance.

Warning: Only use a Silicone based lube on the Fabric/V-Tracks, and a Dry Lithium/Graphite lubricant on any other moving parts. DO NOT use WD-40.

Wrinkles in the Fabric

Possible Cause

Fabric not properly tensioned during installation

Fabric misaligned on the roller tube

Shade stored in cold conditions before installation

Solution

Natural outdoor conditioning and sun exposure

Tip: Outdoor materials often self-correct wrinkles through natural sun exposure and temperature cycling over 1-3 weeks.

Step 1:

Operate the shade daily, extending it during peak sun hours to allow natural heating

Step 2:

Leave shade extended during warm, sunny days to let solar heat naturally relax the material

Step 3:

Cycle the shade multiple times during temperature changes (morning/evening) to help work out creases

Solution

Steam treatment for stubborn wrinkles

Step 1:

With shade fully extended, use a garment steamer, holding it 6-8 inches away from the material

Step 2:

Work systematically across wrinkled areas, allowing steam to penetrate while gently stretching the material

Step 3:

Allow material to dry while maintaining tension, then cycle the shade several times

Prevention Tip: When possible, install shades during warmer weather and allow the material to acclimate to outdoor conditions gradually.

Fabric Replacement

PDF

Warning: This procedure requires careful attention to detail. Improper fabric centering will result in telescoping issues. If you need assistance, please contact Screen Innovations Technical Support at 512.832.6939 Option 3 or email [e-mail]

What You Will Need

Part	Qty
Countersink bit 82 Degree #2	1
Drill bit No. 29	1
8 x 1/2" Flathead screws	2

---

Step 1: Remove the Fabric, Tube and Weight Bar from the Shade

1. Remove the weight bar from the tracks
2. Remove the 2 safety thumb screws from each bracket
3. Release the latch on both brackets and remove the roll

Note: The motor plate is secured to the motor head with a C-clamp. The idler plate is not secured.

---

Step 2: Remove the Weight Bar

1. Remove the end caps
   Note: You will have 2 guide wheels on each endcap.

   

   • To access the 4 screws to remove the end caps, you will need to remove the guide wheels

   

   • Remove the 2 screws (3/32" Hex) and remove all parts
   • Remove the 4 Phillips head screws
   • Remove the 2 Hex screws above the guide wheels
   • Slide the end cap off the weight bar
   • Repeat this on the other side
2. Slide the fabric off the weight bar and set aside

---

Step 3: Remove the Fabric from the Tube

1. Unroll the fabric all the way to fully expose the tube
   Note: Newer shades (after 1/2026) will have 2 screws securing the fabric to the tube.
2. Remove 2 screws securing fabric to tube (if applicable)
3. Remove the plastic plugs at the end of the tube (if applicable)
   • These can be extremely tight and can break during removal — they will not be needed

4. Slide the fabric off the tube and discard the old fabric

---

Step 4: Install New Fabric on the Tube

1. Remove the replacement fabric from the box and packaging (Do NOT use a blade)
2. Unroll the fabric on a clean surface and identify the top/bottom:
   • The top will have the 45° angle cut on the left and right sides
   • The bottom will have the extended keder, and no 45° cut in the fabric

Important: If your tube does not have countersunk holes in the keder groove, you will need to predrill the holes and countersink them.

3. To center the fabric on the tube so you can screw it into place:
   • Predrill 2 holes in the groove, 1 foot away from the center of the tube
   • Use a countersink bit to countersink the tube

4. Slide the top of the fabric into the groove
5. Center the fabric on the tube

Important: The fabric must be centered on the tube to prevent telescoping.

• While the fabric is taut, measure the top of the fabric from the edge of the keder to the edge of the keder (Fabric_L)
• Measure the tube length (Tube_L)
• Follow this formula to find the distance from the edge of the tube to the edge of the keder on either side of the system (Dist):
  Dist = (Tube_L - Fabric_L) / 2
• Adjust the fabric on the tube so that the fabric is the correct distance away from the tube on both sides (Dist)
• Insert the flathead screws through the fabric keder into the tube

Important: Ensure the fabric will rotate away from the flathead screws.

---

Step 5: Roll the Fabric on the Tube

Important: Make sure the motor and the tube adapter, and the idler are fully seated into the tube.

1. Start rolling the fabric while keeping the keder even, and stacking on top of itself on both sides
   • Leave a few feet to leave room for the weight bar installation

GOOD! — Correct Alignment

WRONG! — Telescoped

---

Step 6: Re-install the Weight Bar

1. Slide the bottom keder into the groove at the top of the weight bar
2. Center the weight bar on the fabric and measure the distance from the end of the weight bar to the edge of the keder on both sides to ensure it is centered
3. Re-install the end caps using the 4 screws into the end of the weight bar, repeat on other side
4. Making sure the fabric is taut and centered, screw the 2 hex screws through the fabric, repeat on the other side
5. Re-install the guide wheels on both sides

---

Step 7: Re-install the Fabric, Tube and Weight Bar

1. Install the Motor Plate and C-Clip, and the Idler plate
2. Insert the fabric roll into the brackets until the latch clicks
3. Screw in the 2 Safety Thumb Screws on each side

---

Step 8: Make Sure Roll is Tightly Wrapped

1. Unroll the shade all the way to the tube
2. Verify the fabric is centered on the tube
3. With someone on each side, slowly roll up the shade while applying downward pressure as the shades roll up, guiding the keder to stack evenly

Warning: The first 3 FULL wraps are the most important!

4. Continue to roll the shade UP while applying pressure and keeping the keder aligned on both sides
   • If telescoping happens while rolling up, roll down before the point where telescoping started, and continue rolling up while applying downward pressure, guiding the fabric as it moves until it stacks evenly on both sides
5. Install the weight bar into the tracks
6. Cycle the shade 2-3 times

Tip: If you continue to experience telescoping issues after following these steps, contact Screen Innovations Technical Support for additional assistance.

Frequently Asked Questions

PDF

What is the warranty on KAOS outdoor shades?

KAOS outdoor shades come with a comprehensive 5-year limited warranty. For complete warranty details, coverage information, and terms, please see the KAOS Warranty article.

How do I clean my KAOS shade fabric?

For routine cleaning, use a soft brush or vacuum with a brush attachment to remove dust and debris. For deeper cleaning, use mild soap and water with a soft cloth or sponge. Avoid harsh chemicals, abrasive cleaners, or pressure washers. Allow the fabric to dry completely before retracting the shade.

Can I integrate my KAOS shade with a smart home system?

Yes! KAOS shades with Somfy motors can be integrated with various smart home systems including Control4, Crestron, Savant, and others. Contact your dealer or Screen Innovations Technical Support for integration options specific to your system.

Why does my remote ship unpaired from the factory?

All KAOS shades ship with remotes unpaired and no limits set for safety during shipping and to ensure proper on-site configuration. This prevents accidental motor operation during transport and allows the installer to properly set up the shade for the specific installation environment.

How often should I perform maintenance on my KAOS shade?

We recommend periodic visual inspection of the tracks, fabric, and mounting hardware. Clean the tracks and lubricate moving parts annually or as needed based on environmental conditions. In dusty or coastal environments, more frequent maintenance may be beneficial.

Can I add more remotes to control my shade?

Yes, multiple remotes can be paired to control a single shade. Follow the same pairing procedure for each additional remote. Each motor can typically store multiple remote pairings. Contact Technical Support if you need to order additional remotes.

Have a question not answered here?

Contact Technical Support

Parts in the Box

PDF

Parts will vary based on your specific order configuration.

Screen Innovations

Phone: [phone] Option 3 | www.screeninnovations.com

For support: [e-mail]

Was This Guide Helpful?

Your feedback helps us improve our documentation

Yes, Helpful! Needs Improvement

Thank you for your feedback!

We'd love to hear how we can improve:

Submit Feedback Skip

Progress:

0 of 0 Reset